Very good quality product, different sizing options. Easy to fit diy. Have used hit & miss panels before in windy situation in long boundary fence and no issues in 2 yrs. Delivery of panels very strai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional staff who knew what they were talking about and who gave good sound advice. Quality product, well worth the money, delivered on time. Extremely helpful delivery staff who kept us up to d... See more
Company replied
Sometimes something has to go wrong for a company to show its’ customer service DNA. I received a short shipment which was rectified the next morning at 09:00 by courier. I then received a follow-up... See more
Company replied
Easy ordering with speaking to a very helpful person at Jacksons . This is the third time that I have purchased fencing from Jacksons due to its quality and its twenty five year guarantee , You... See more
Company replied
Company details
About Jacksons Fencing
Written by the company
Our Mission:
Jacksons Fencing was established in Kent in 1947 and has built a reputation for crafting premium timber fencing, gates and garden structures. From our headquarters in Kent, we design and manufacture beautifully finished products that combine traditional craftsmanship with innovative design.
Every product is made with meticulous attention to detail to ensure outstanding strength, durability, and visual appeal. We stand confidently behind our work with a market leading 25 year guarantee against rot and insect attack, which means no painting, staining, or additional treatment is required for the lifetime of our products. It is a promise of long term performance, low maintenance, and true peace of mind.
To calculate everything you need for your fence installation, use our handy fence builder tool.
Alongside our premium timber fencing, we manufacture steel security fencing. If you require premium fencing, gates, and access solutions, visit our security website.
Premium Fencing & Gates, Made in Britain
Written by the company
- Designed for life
- Established in 1947, Jacksons Fencing is a leading specialist in premium timber fencing, gates, decking, pergolas, and sleepers, as well as steel security fencing and acoustic barriers. From our headquarters in Kent, we design and manufacture high quality products that combine expert craftsmanship with innovative design. Every product is made with precision and care to deliver outstanding strength, durability, and visual appeal. We are proud to offer a market‑leading 25 year guarantee, giving you long term confidence and value, with no painting, staining, or additional treatment required for the lifetime of our products. At Jacksons, we create outdoor solutions that are made to perform, made to last, and made to be enjoyed.
25 Year Guarantee
No staining, painting, or additional treatment required
All Jacksons timber and metal products are backed by our market leading 25 year guarantee, giving you lasting confidence from the moment your fence is installed.
Our timber is protected using Jakcure®, our unique pressure treatment that penetrates deep into the heart wood to defend against rot and insect attack. The result is a fence built not just to look good today, but to stand strong for decades.
Contact info
Stowting Common, TN25 6BN, Ashford, United Kingdom
- 0800 096 6130
- sales@jacksons-fencing.co.uk
- www.jacksons-fencing.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jacksons Fencing
Thank you for your kind words! We're pleased to hear you were happy with the product and service.
Jackson’s Fencing Company are brilliant in every way
Amazing Company deserves 10 out of 10 and gold stars, from ordering to delivery and quality of of product, everything was perfect
19 May 2026
Reply from Jacksons Fencing
Thank you so much for this wonderful review! We're absolutely delighted to hear that everything exceeded your expectations, from the ordering process and delivery right through to the quality of the product. "10 out of 10 and gold stars" means a lot to us.
Ordering was easy
Ordering was easy, the person who I spoke to was extremely helpful and efficient. I collected the products myself and Collection was easy and efficiently handled.
18 May 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We're delighted to hear that the ordering process was easy and that our team was able to provide helpful and efficient service.
Reply from Jacksons Fencing
Thank you for your review! We're pleased to hear that your gate was ready quickly. We'd love to know if there was anything we could have done differently to make your experience a full 5 stars. Your feedback helps us continue to improve, and we'd really appreciate any suggestions.
Excellent service and the gates and…
Excellent service and the gates and fencing look great.
11 May 2026
Reply from Jacksons Fencing
Thank you for your fantastic review! We're delighted to hear that you were pleased with our service and that everything looks great.
Great quality product
Great quality product. All our garden is Jackson products. Looks good even after 20 years. Apart from few issues with a couple of bits that Jackson’s replaced without any fuss. Great customer service. Thank you
15 May 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave such a wonderful review! We're delighted to hear that your garden has been enjoying our products for over 20 years and that they're still looking great today. We're glad our team have resolved any issues quickly.
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted to hear you're pleased with the quality.
Good quality
Good quality, no defects, delivered to the door on time took care of property and polite service. Well done Jackson’s.
10 May 2026
Reply from Jacksons Fencing
Thank you for your kind feedback! We're delighted to hear that you were happy with the quality and the delivery.
Always excellent quality materials and…
Always excellent quality materials and lasts forever.
9 May 2026
Reply from Jacksons Fencing
Thank you for your fantastic review! We're delighted to hear that you've consistently found our materials to be of excellent quality and long lasting.
Very happy with our Jackson’s fencing
Very happy with our Jackson’s fencing. It is of a superior quality.
11 May 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We're thrilled to hear that you're very happy with your fencing and the quality.
Good service and competitive prices
Good service and competitive prices. How ever not being able to book a delivery date is a bit archaic.
14 May 2026
Reply from Jacksons Fencing
Thank you for your feedback, and we're very sorry for the frustration caused by your collection experience. We understand how disappointing and inconvenient this was.
We appreciate you bringing this matter to our attention and apologise again for the inconvenience caused. We hope you were satisfied with the solution provided, and we'd like to thank you again for your understanding.
Delivery prompt and we love our new…
Delivery prompt and we love our new fence. The garden is transformed!
12 May 2026
Reply from Jacksons Fencing
Thank you for your lovely review! We're delighted to hear that your delivery was prompt and that you're so pleased with your new fence.
Jackson's make a first class product…
Jackson's make a first class product and we have dealt with them on more than one occasion over the years, and never had a problem with products or delivery service.
12 May 2026
Reply from Jacksons Fencing
Thank you for your continued support and for choosing Jacksons over the years. We're delighted to hear that you've always been pleased with both the quality of our products and our delivery service. Your kind words mean a great deal to us!
Reply from Jacksons Fencing
Thank you for your review! We're pleased to hear that you were happy with our prompt service.
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that you're pleased with the product, our service, and the delivery.
5* for customer service emailed issues…
5* for customer service emailed issues with another rotten post and it was confirmed quickly that a free replacement was ordered and delivered with 2 weeks.
I must admit I have been disappointed with the amount of posts now failed with 20 years due to rotting , jacksons fencing have been great replacing under their 25 Year guarntee but it has cost me alot of time with repairs. In hindsight now I would not buy wood posts again and wished I had gone with concrete posts.
30 April 2026
Reply from Jacksons Fencing
Thank you for your 5 star review and for highlighting the service you received from our customer service team.
We're pleased we were able to arrange a replacement post quickly.
We're sorry to hear of your disappointment regarding the number of posts that have required replacement. This is rather unusual but it can be down to environmental and site-specific factors. We understand the inconvenience this has caused and appreciate the time you've spent carrying out repairs.
We're glad our guarantee has provided support when needed, and we thank you for your continued patience and feedback.
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that you're pleased with the quality of the product and that you're happy with the guarantee.
Great service and products
2 May 2026
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that you're pleased with both our products and the service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.