I don't understand the hype for the brand. Barely above Temu quality for 3 times the price. Also very limited in leg lengths in plus sizes. Just because I need a big waist size, doesn't mean I've go... See more
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+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good. Should do something about the delivery charges..Even f... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Great shirts
Great shirts. Delivery expectation managed.
Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back.
Good quality, good service. What more does one need?
27 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great sizing guidance. Disappointing delivery time
Ordering and guidance on sizing was excellent. However, the order was really needed for a particular date, for an event, and it didn't arrive on time, despite the guarantee of 3-4 days delivery
27 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review and feedback.
We're sorry to hear that your delivery didn't arrive in time for your event, even though you relied on the stated delivery time. We understand how disappointing this can be.
To investigate your issue further and provide you with the best possible support, please contact us directly at customerservice@bestseller.com.
Sincerely,
Customer Operations
Really good denim shorts
Really good stretchy denim shorts. Excellent price too and fast delivery
27 June 2026
Excellent quality...as a tall female…
Excellent quality...as a tall female its hard to get jeans to fit..I can always rely on Jack Jones for my jeans
26 June 2026
Very good service
22 June 2026
Great service
26 June 2026
Watch out for the administration return fee
Quick delivery and clothes fine. However wrong size, so we had to return. Sadly not an option to swap in a physic store.
They took 20 krones in return fee. Never heard of this before. Pretty ridiculous. Never using your online shop again
19 June 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that your order was delivered quickly and that you were happy with the clothes. However, we are sorry that the size was not right and that you were disappointed by the return process.
At the moment, it is unfortunately not possible to exchange or return online purchases in our physical stores. Online returns must be processed through our return portal.
We also understand your concerns regarding the return fee. The fee helps cover part of the costs associated with handling, transportation, and processing of returned items.
Thank you again for your feedback.
Best regards,
Customer Operations
So I ordered 2 jumpers and a cardigan…
So I ordered 2 jumpers and a cardigan the jumpers were correct but even though paperwork said correct size it was a medium instead of a 2XL
23 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the cardigan you received was a medium instead of the 2XL you ordered, despite the paperwork indicating the correct size. We understand how frustrating this must have been.
If you still require assistance, please contact us through our web form so that one of our agents can investigate the matter further and help you.
Thank you again for your feedback.
Best regards,
Customer Operations
The worst company to make jeans of all…
The worst company to make jeans of all time. First i ordered a pair of jeans size 32x36 and got sent 34x30. Complete waste of time but i gave them another chance and ordered a different pair of jeans also size 32x36. But i was given 30x30. Please don't waste your time like i did looking for jeans on this stupid website they cant send you anything correct.Absolutely shocking
23 June 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us. We appreciate you bringing this matter to our attention.
We understand how frustrating it must have been to receive the wrong size jeans not once, but twice. After giving us a second chance, it is completely understandable that you feel disappointed by your experience.
We are very sorry that you received incorrect items on both occasions. We sincerely apologize for the inconvenience, frustration, and wasted time this has caused you.
Unfortunately, we do not have enough information from your review to locate your order or contact you directly. We kindly ask that you reach out to our Customer Service team via the Help Center located at the bottom of our website. Our team will be happy to investigate what happened and work with you to find a suitable solution.
We wish you all the best and would like to thank you again for taking the time to write this review. Your feedback helps us identify areas where we need to improve.
Best regards,
Customer Operations
Is so sad that if you want to change a…
Is so sad that if you want to change a size you need to send it back and tjen pay again the shipping , and all the quality on the t-shirts are so low so I had to send them all back
22 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with both the quality of the T-shirts and the returns process.
We understand that having to return items and place a new order, including paying shipping costs again, can be frustrating when you simply need a different size.
We're also sorry that the quality of the products did not meet your expectations, leading you to return the entire order.
Your comments are valuable to us and will be shared with the relevant teams as we continuously work to improve both our products and our customer experience.
Kind regards,
Customer Operations
Great product
Great product, good price, good service only thing i don't like is the app which is terrible to use. Nearly stopped me ordering.....
19 June 2026
Unprompted review
T-shirt dye bleeds onto skin
My t-shirt dye bled onto my skin, and I only realised this after my first wear (after first washing it). Washing and air drying repeatedly doesn’t help, making the shirt unwearable. Unfortunate.
14 May 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello,
Thank you for your review.
We're sorry to hear that you received a faulty item and that it did not meet your expectations. We understand how disappointing this must have been.
Our customer service team is now aware of your case, and one of our colleagues will be in touch with you shortly to assist further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Exquisite personnel
22 June 2026
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