+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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See what reviewers are saying
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good. Should do something about the delivery charges..Even f... See more
I had place an order of which I made a mistake in the address line which i tried to amend less than 2 minutes later on a call which i was then told i cant make any changes. After the item some how arr... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
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Great products fast delivery
30 June 2026
Everything is great
Everything is great! We really like your clothes. My son is very skinny, with your adjustable waist he can wear the baggy pants that are in style without them falling off or needing a belt!
2 July 2026
It would be better
It would be better, especially for products like trousers or shirts, to have a notification of the season that can be woren. I mean winter or summer
Thank you
1 July 2026
Excellent quality
Excellent quality, sizing feels spot on, and prompt delivery. With frequent offers, alway feels good value to be had.
28 June 2026
May use AI-assist with repliesRead more
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i still havent heard anything from my…
i still havent heard anything from my case created, wanting to return the last pair. Theres a blanked out 'account' symbol on the website to even get started on returns, office hours dont say which country this relates to. If you want to speak to them it's out of their hours for the UK and so it's a bit tough to now be asked for this review!
27 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your review.
We're sorry to hear that you've had difficulties with your return and reaching our customer service team. We understand how frustrating this must have been.
Our customer service team is now aware of your case, and one of our colleagues will be in touch with you shortly to assist further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Quick service and delivery
1 July 2026
Good 4 days time
30 June 2026
Very good delivery time
30 June 2026
Great quality
Website is easy to follow. Clothes arrived within a few days. The quality of the clothes is excellent
30 June 2026
I recommend JACK & JONES to everyone.
I am satisfied with the service at the JACK & JONES store. I really like your clothes.
27 June 2026
We were at the Freehold mall and…
We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we were looking for but also provided extra recommendations on other styles and sizes. My wife and I were totally ecstatic on the savings, the quality of cloths and best service we could have asked from Aliya.
29 June 2026
Unprompted review
good quality
29 June 2026
Order was nothing like what I received.
I had ordered tops from website because the tops which was in a store wasnt not in my son's size.
What I received was nothing like what I had seen in store or in the picture. The tops were cheap feeling.
Now I can't get the tops at all in any jack and jones store/franchise, which has now
29 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review, and we're sorry to hear that the items you received did not meet your expectations.
We understand how disappointing it can be when a product differs from what you saw in-store or online. Your feedback regarding the quality and product presentation is important to us and will be taken into consideration.
We can also see that the items are currently no longer available, and we sincerely apologise for any inconvenience this may have caused.
If the items are not as expected, you are welcome to return them within our 100-day return period for a refund.
Kind regards,
Bestseller Customer Operations
Shit service
27 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to leave a review.
We are very sorry to hear that you were unhappy with the service you received. Providing a positive shopping experience for our customers is very important to us, and it is disappointing to learn that we did not meet your expectations this time.
As your review does not include any specific details, we would appreciate the opportunity to learn more about your experience and see if there is anything we can do to help. Please feel free to contact our customer service team with additional information regarding your order or the issue you experienced.
We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Bestseller Customer Operations
I ordered diferent t shirts
I ordered diferent t shirts, so I have to send them back - wasting time during a busy period...
29 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you received different T-shirts than the ones you ordered. We understand how frustrating it is to have to spend extra time returning items, especially during a busy period.
We sincerely apologize for the inconvenience this has caused. A member of our Customer Service team will contact you shortly so we can look into what happened and work towards a suitable solution.
Thank you again for bringing this to our attention. We appreciate your feedback and wish you all the best.
Best regards,
Customer service
Very satisfied
28 June 2026
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