I don't understand the hype for the brand. Barely above Temu quality for 3 times the price. Also very limited in leg lengths in plus sizes. Just because I need a big waist size, doesn't mean I've go... See more
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+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good. Should do something about the delivery charges..Even f... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I recommend JACK & JONES to everyone.
I am satisfied with the service at the JACK & JONES store. I really like your clothes.
27 June 2026
We were at the Freehold mall and…
We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we were looking for but also provided extra recommendations on other styles and sizes. My wife and I were totally ecstatic on the savings, the quality of cloths and best service we could have asked from Aliya.
29 June 2026
Unprompted review
good quality
29 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order was nothing like what I received.
I had ordered tops from website because the tops which was in a store wasnt not in my son's size.
What I received was nothing like what I had seen in store or in the picture. The tops were cheap feeling.
Now I can't get the tops at all in any jack and jones store/franchise, which has now
29 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review, and we're sorry to hear that the items you received did not meet your expectations.
We understand how disappointing it can be when a product differs from what you saw in-store or online. Your feedback regarding the quality and product presentation is important to us and will be taken into consideration.
We can also see that the items are currently no longer available, and we sincerely apologise for any inconvenience this may have caused.
If the items are not as expected, you are welcome to return them within our 100-day return period for a refund.
Kind regards,
Bestseller Customer Operations
Shit service
27 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to leave a review.
We are very sorry to hear that you were unhappy with the service you received. Providing a positive shopping experience for our customers is very important to us, and it is disappointing to learn that we did not meet your expectations this time.
As your review does not include any specific details, we would appreciate the opportunity to learn more about your experience and see if there is anything we can do to help. Please feel free to contact our customer service team with additional information regarding your order or the issue you experienced.
We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Bestseller Customer Operations
I ordered diferent t shirts
I ordered diferent t shirts, so I have to send them back - wasting time during a busy period...
29 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you received different T-shirts than the ones you ordered. We understand how frustrating it is to have to spend extra time returning items, especially during a busy period.
We sincerely apologize for the inconvenience this has caused. A member of our Customer Service team will contact you shortly so we can look into what happened and work towards a suitable solution.
Thank you again for bringing this to our attention. We appreciate your feedback and wish you all the best.
Best regards,
Customer service
Very satisfied
28 June 2026
Great fit and excellent value!
These Jack & Jones chinos are exactly as advertised. The fit is perfect, and delivery was right on time. Buying them on sale made them an especially great value. Highly recommended!
28 June 2026
Utter rubbish
Utter rubbish. Low quality material on a t-shirt that disintegrated under arms after two wears. Avoid
28 June 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that the quality of your T-shirt did not meet your expectations and that it became damaged after only two wears. We understand how disappointing this must have been.
We sincerely apologize for the inconvenience this has caused.
Thank you again for bringing this to our attention. We appreciate your feedback and hope we will have the opportunity to provide you with a better experience in the future.
Best regards,
Customer service
Very reasonably priced polo shirts and…
Very reasonably priced polo shirts and quality seems good . Without a doubt you need the next size up from usual though , luckily I tried my usual large in a shop and it was massively tight so ordered XL and still fairly snug but ok . And no I haven't put on any weight !
26 June 2026
Very quick Delivery and item was true…
Very quick Delivery and item was true to side and beautiful
28 June 2026
Husband very happy with length of…
Husband very happy with length of shorts, comfortable material quality which is light & soft. Always positive service
28 June 2026
It shows too much my belly
It shows too much my belly. Iam 87 kg, iam going to thw gym i dont have a big belly, but this makes me look like i have a belly.
28 June 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your review.
We're sorry to hear that the fit of the item did not meet your expectations.
If you would like any assistance with returning the item, or if you have any other questions, please don't hesitate to contact our Customer Service team. We'll be happy to help.
Kind regards,
customer operations
bestseller online stores
Perfect choice
First time purchased and I couldn't be happier, I bought 2 pairs of trousers and they fit perfectly, waist and lenght!
28 June 2026
Great shirts
Great shirts. Delivery expectation managed.
Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back.
Good quality, good service. What more does one need?
27 June 2026
Great sizing guidance. Disappointing delivery time
Ordering and guidance on sizing was excellent. However, the order was really needed for a particular date, for an event, and it didn't arrive on time, despite the guarantee of 3-4 days delivery
27 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review and feedback.
We're sorry to hear that your delivery didn't arrive in time for your event, even though you relied on the stated delivery time. We understand how disappointing this can be.
To investigate your issue further and provide you with the best possible support, please contact us directly at customerservice@bestseller.com.
Sincerely,
Customer Operations
Really good denim shorts
Really good stretchy denim shorts. Excellent price too and fast delivery
27 June 2026
Excellent quality...as a tall female…
Excellent quality...as a tall female its hard to get jeans to fit..I can always rely on Jack Jones for my jeans
26 June 2026
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