+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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I recently bought some polo shirts when abroad and was impressed by the quality, material, and sizing. I tried my first online clothes order, knowing the size and exactly what I needed, the items were... See more
Recent garment quality is significantly lower than it was before. All new clothes are made from low quality cotton that loses if form after single wash, unlike old clothes this store was making.
We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
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Very quick Delivery and item was true…
Very quick Delivery and item was true to side and beautiful
28 June 2026
Husband very happy with length of…
Husband very happy with length of shorts, comfortable material quality which is light & soft. Always positive service
28 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It shows too much my belly
It shows too much my belly. Iam 87 kg, iam going to thw gym i dont have a big belly, but this makes me look like i have a belly.
28 June 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your review.
We're sorry to hear that the fit of the item did not meet your expectations.
If you would like any assistance with returning the item, or if you have any other questions, please don't hesitate to contact our Customer Service team. We'll be happy to help.
Kind regards,
customer operations
bestseller online stores
Perfect choice
First time purchased and I couldn't be happier, I bought 2 pairs of trousers and they fit perfectly, waist and lenght!
28 June 2026
Great shirts
Great shirts. Delivery expectation managed.
Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back.
Good quality, good service. What more does one need?
27 June 2026
Great sizing guidance. Disappointing delivery time
Ordering and guidance on sizing was excellent. However, the order was really needed for a particular date, for an event, and it didn't arrive on time, despite the guarantee of 3-4 days delivery
27 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review and feedback.
We're sorry to hear that your delivery didn't arrive in time for your event, even though you relied on the stated delivery time. We understand how disappointing this can be.
To investigate your issue further and provide you with the best possible support, please contact us directly at customerservice@bestseller.com.
Sincerely,
Customer Operations
Really good denim shorts
Really good stretchy denim shorts. Excellent price too and fast delivery
27 June 2026
Excellent quality...as a tall female…
Excellent quality...as a tall female its hard to get jeans to fit..I can always rely on Jack Jones for my jeans
26 June 2026
Very good service
22 June 2026
Great service
26 June 2026
Watch out for the administration return fee
Quick delivery and clothes fine. However wrong size, so we had to return. Sadly not an option to swap in a physic store.
They took 20 krones in return fee. Never heard of this before. Pretty ridiculous. Never using your online shop again
19 June 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that your order was delivered quickly and that you were happy with the clothes. However, we are sorry that the size was not right and that you were disappointed by the return process.
At the moment, it is unfortunately not possible to exchange or return online purchases in our physical stores. Online returns must be processed through our return portal.
We also understand your concerns regarding the return fee. The fee helps cover part of the costs associated with handling, transportation, and processing of returned items.
Thank you again for your feedback.
Best regards,
Customer Operations
So I ordered 2 jumpers and a cardigan…
So I ordered 2 jumpers and a cardigan the jumpers were correct but even though paperwork said correct size it was a medium instead of a 2XL
23 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the cardigan you received was a medium instead of the 2XL you ordered, despite the paperwork indicating the correct size. We understand how frustrating this must have been.
If you still require assistance, please contact us through our web form so that one of our agents can investigate the matter further and help you.
Thank you again for your feedback.
Best regards,
Customer Operations
The worst company to make jeans of all…
The worst company to make jeans of all time. First i ordered a pair of jeans size 32x36 and got sent 34x30. Complete waste of time but i gave them another chance and ordered a different pair of jeans also size 32x36. But i was given 30x30. Please don't waste your time like i did looking for jeans on this stupid website they cant send you anything correct.Absolutely shocking
23 June 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us. We appreciate you bringing this matter to our attention.
We understand how frustrating it must have been to receive the wrong size jeans not once, but twice. After giving us a second chance, it is completely understandable that you feel disappointed by your experience.
We are very sorry that you received incorrect items on both occasions. We sincerely apologize for the inconvenience, frustration, and wasted time this has caused you.
Unfortunately, we do not have enough information from your review to locate your order or contact you directly. We kindly ask that you reach out to our Customer Service team via the Help Center located at the bottom of our website. Our team will be happy to investigate what happened and work with you to find a suitable solution.
We wish you all the best and would like to thank you again for taking the time to write this review. Your feedback helps us identify areas where we need to improve.
Best regards,
Customer Operations
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