The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more
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Review summary
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Reviews shaping this summary
Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more
Awesome customer service! Joan was so nice and helped us with all our questions. I lover their jewelry collection, so many beautiful pieces. And the prices are great, too. Highly highly recommended!!
I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more
Men's Sterling Silver Diamond Bracelet 1.25ct
(2)
Large Real Hip Hop Diamond Pinky Ring For Men 10K or 14K Gold Square Shape 2.25ct
(1)
Iced Out JoJino Diamond Watch for Women with Floating Stones 0.12ct
(1)
10K Gold Men's Diamond Bracelet 3.22ct
(1)
White Yellow Blue Diamond Cross Pendant 0.20ct Sterling Silver
(1)
14K Gold Diamond Engagement Ring 0.93ct
(1)
14K Gold Diamond Purse Belly Button Ring 0.29ct
(1)
14k Gold Men's Diamond Wedding Ring 1.65ct
(1)
Large Diamond Circle Earrings Studs in Sterling Silver 0.22ct
(1)
Aqua Master Men's Diamond Watch Aqua Beetle Yellow 2ct
(1)
Company details
Written by the company
ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!
Contact info
48 West 48th Street, Suite 302, 10036, New York, United States
- 1-212-398-3123
- www.itshot.com
4.5
Excellent
230 reviews
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Replied to 55% of negative reviews
Typically replies within 24 hours
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Great experience shopping online
Great experience shopping online, but Shipping cost is entirely to high
14 May 2026
I want to thank IT’sHOT FOR their…customer service !!
I want to thank IT’sHOT FOR their service and working with me on my Payment for to not receiving the email, but made IT happen!
And the Price was great for the watch!
16 May 2026
Joan was very helpful in getting my…
Joan was very helpful in getting my order in time for leaving on a trip, a special occasion.
13 May 2026
Incorrect carat weight...
I first want to say that this was the FIFTH watch we have purchased here. I LOVE my watches.
The 3 CARAT Montana was purchased for my Mother's Day. I currently have the black one and the mother of pearl and love them so much I wanted the blue one (yes, I love to match outfits).
We ordered the blue one... When it arrived it was obviously much smaller, and I knew it was not the same 3 carat weight purchased before.. I compared it with the other two and as I suspected, it was much smaller. I took pictures and sent them to customer service. The difference was obvious.
I had to pack the watch back up, take it to FedEX, and now I wait to see if the appropriate carat weight will be sent.
It was really disappointing, particularly for Mother's Day, and I asked if they would overnight the replacement and I don't have a response yet.
As I mentioned, this is my FIFTH purchase, and my daughter bought one, as well, so I have been very happy with previous purchases... I hope this is resolved. :(
6 May 2026
Reply from ItsHot.com Diamond Jewelry & Watches
Thank you for being a valued customer and very sorry if a mistake was made with your last order. I see that we have provided you with a prepaid label already to exchange the watch, but we will definitely have our management look into it and addressed immediately.
I was right it’s not what I expected
I was right it’s not what I expected. The image looked better when I got it. It feels kind of cheaper so I’m not too happy but then I get you know.
4 May 2026
Reply from ItsHot.com Diamond Jewelry & Watches
Sorry you are not happy with the item. I see you purchased a men's diamond bracelet for $500. We provide great values, and at $500 the bracelet provides a great value, but it is definitely not the same as a $5,000 one. Please contact us and you can return your item for a full refund, exchange it for a higher end bracelet (we have over 20,000 items ranging from under $500 to over $100k) or we will be happy to work with you to even create a custom bracelet to your exact specifications (we specialize in custom orders, so anything is possible with our team, any design you have in mind, with any type and quality of diamonds or gemstones).
I paid $150 extra for overnight…
I paid $150 extra for overnight delivery and haven’t received anything yet. Estimated delivery says 6/2 which would be almost a month out. Pretty ridiculous I paid $150 extra when I could just did the free shipping.
9 May 2026
Reply from ItsHot.com Diamond Jewelry & Watches
When you are viewing our items we are clearly showing availability and earliest delivery dates for the items. Some items are in stock and can be shipped right away, some might need to be manufactured, some need to be sized, etc. So in that delivery date when you are viewing items manufacturing time is calculated if item is out of stock. When you select the shipping method (as you did for FedEx Overnight), you are paying for FedEx delivery, how fast your order will be delivered to you once order is shipped. So for example it takes a week to manufacture some item and you paid for overnight delivery, it means that we will still need a week to make the item, but you will receive on the next day once it is made and shipped. Sorry if it was confusing and hope it makes sense now.
I have deal with you guys for years…
I have deal with you guys for years before you guys are awesome and great The jewelry is nice i’ve been buying from you guys for at least eight years so I know I am getting good quality.
6 May 2026
Love the quality and prices of your…
Love the quality and prices of your products, and the customer service is top notch!👌
24 April 2026
Love it!!!
Each one of the pieces that I purchased were incredible! The pieces were only matched by the Amazing service that I received from Joan. Joan is awesome!
It's Hot has my highest recommendation!
17 April 2026
This is my 5th purchase from It’s Hot…
This is my 5th purchase from It’s Hot and never a disappointment.
This 10kt gold Singapore chain is stunning at an amazing price. Fast free shipping.
12 April 2026
Tina was more than helpful with my…
Tina was more than helpful with my purchase. I am very satisfied with the communication and the quality of jewelry. I will definitely purchase more in the future.
10 April 2026
Me and my wife have purchased several…
Me and my wife have purchased several items now from it’s hot. We’re completely satisfied with the product and services. I recently spoke to mark and made another purchase. Mark was very helpful and professional. Great job!
18 April 2026
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