ItsHot.com Diamond Jewelry & WatchesReviews 

229
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items like diamond crosses, hoop earrings, and bracelets are made to perfection and are beautiful. Many reviewers highlight the excellent customer service, with staff members frequently mentioned for being friendly, attentive, professional, and helpful. People also appreciate the great prices, finding items affordable and offering good value for money. However, some customers experienced issues with product durability, specifically with hollow rope chains breaking under normal handling. A few other people also felt that the hands on some watches were barely visible, making it difficult to tell the time. Additionally, there were instances where a purchased watch arrived with a damaged box, and some reviewers noted a discrepancy in carat weight for a repeat purchase.

What people talk about most

Product

People report positive experiences with product quality, with many expressing satisfaction with their... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as amazing, beautiful,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff as awesome,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Users describe positive interactions with price, often highlighting the competitive and reasonable pricing of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more

Rated 5 out of 5 stars

Awesome customer service! Joan was so nice and helped us with all our questions. I lover their jewelry collection, so many beautiful pieces. And the prices are great, too. Highly highly recommended!!

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

229 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(229)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's Hot is HOT!

My experience with ItsHot Diamond Jewelry & Watches was absolutely exceptional! From start to finish, the process was seamless, professional, and truly impressive. The quality of the jewelry is outstanding—beautiful craftsmanship, brilliant shine, and exactly as described (if not better).

Customer service was top-tier—responsive, knowledgeable, and genuinely committed to making sure I was satisfied. The attention to detail, from packaging to presentation, made the entire purchase feel special and elevated.

If you’re looking for high-quality diamond jewelry and watches with excellent service to match, tsHot.com is definitely a place you can trust. I will absolutely be returning for future purchases!

15 April 2026
Rated 5 out of 5 stars

This company is Extremely Excellent my…

This company is Extremely Excellent my experience with this company is great with the items I'd had purchased from this company with no problems every items I've have purchased from this company is fire🔥🔥🔥🔥I've love my items and love the company more never no fake just pure real now that's what you call taking care of your customers and the prices are incredible just love it I will continue on purchasing more items from this company

9 April 2026
Rated 5 out of 5 stars

Luxurman

I got my watch on time and there is nothing wrong with it the price on the 1ct tw is great couldn't be any happier with the purchase

8 April 2026
Rated 4 out of 5 stars

My item should have shipped by now.

My item should have shipped by now. Update: I received an email saying I would receive another email with a tracking number once my item shipped but I never received it. Then I received a link to leave a review so I gave it one star. But ultimately I received my item in the appropriate amount of time and it was brand new in the right packaging. That was the only glitch was no email with a tracking number. Otherwise I am very happy with my order and may order again in the future.

10 April 2026
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

Your item was shipped, but it was not delivered yet as you placed your order with free Ground shipping which takes 7-10 days to be delivered. There is no reason for 1 star review as when you were placing the order we did indicate delivery date as 4/20. Please remove the rating and you are welcome to give us 1 star if you do not receive it by the date we indicated.

Rated 5 out of 5 stars

The silver diamond pavé cross that I…

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I received my order. Color me impressed.

3 April 2026
Rated 5 out of 5 stars

Well first of all the service…

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my recent Purchase a Diamond ring which I like so much and the products are Amazing! I intent to be a Customer for the foreseeable future!

Ruben Fuentes. Texas

31 March 2026

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