Look and feel of the products are great although the sizing needs a review. I fit comfortably into XL for Rab and North Face but Isobaa is XXL and even that in one T-shirt is too tight. Delivery... See more
Company replied
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See what reviewers are saying
I bought 2 Womens Merino 260 Casual Hoodie. I life in the Netherlands and I hesitated whether I would buy here because I don't know the company and there are many dropshippers. But I was looking for s... See more
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I ordered some items before Christmas as presents. The items arrived quite quickly and were well packaged. All the items were great and so I recently ordered a jersey for myself and another zip t... See more
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You asked me to write a review for winter base layers, which I had bought at the end of the winter when they were offered at a very advantageous price. I can’t therefore offer a sensible review unti... See more
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Company details
Information provided by various external sources
Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock
Contact info
London, United Kingdom
- support@isobaa.com
- www.isobaa.com
4.3
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Isobaa Merino
Thank you for leaving a review!
We're thrilled to see you're happy with all aspects of ordering with us!
The Team Isobaa
Delivery times are a joke
Delivery times are a joke. This is the second time I have paid £4.99 for Royal Mail 48 hour tracked delivery and waited a week for Isobaa to get the item to them. Royal Mail are still not in receipt of my parcel even though Isobaa claim to have dispatched to them a week ago! Never again.
Standard expected A.I. reply below. Perhaps you could explain about estimated delivery due to your distribution from EU before purchase!
Oh sorry that would affect your sales, silly me.
11 January 2026
Unprompted review
Reply from Isobaa Merino
We’re really sorry for the frustration this has caused and understand why the delay is disappointing.
Your order is shipping from our EU warehouse, which means there is an additional transit stage before it reaches Royal Mail in the UK. Once Royal Mail receive the parcel, it is sent using the RM48 tracked service. The delivery timeframe for RM48 begins after Royal Mail have the item in their network, not from the point it leaves our EU warehouse.
We appreciate that this wasn’t clear and apologise for any confusion or inconvenience caused. Our team is continuing to monitor your parcel and it should reach Royal Mail this week so final delivery can proceed.
Thank you for your patience and we’re sorry your experience hasn’t met expectations.
Not an AI reply. We do explain on each product page where a product is being shipped from, if you look at the example of your purchased tights you can see above the 'add to cart' button that it states the stock is coming from our EU warehouse and below the 'add to cart' button, you can see an estimate UK delivery time frame.
We are sorry that you did not notice this information when you made your purchase.
Excellent Garments
I have half a dozen short sleeved polo shirts in different colours - stylish, fit well, warm when wet. Pleased to see that they are now available in muted greens/browns. (I'm 6'3, 44' chest, XL hugs nicely but XXL if you'd like more room.)
9 January 2026
Unprompted review
Reply from Isobaa Merino
Thank you for the review!
We’re glad you’re enjoying the garments and the newer colour options.
The Isobaa Team
Reply from Isobaa Merino
Thank you for your feedback! :-)
The Isobaa Team
Perfect
Very fast delivery, very lovely and well made products and I am looking to be purchasing more.
6 December 2025
Unprompted review
Reply from Isobaa Merino
Thank you for your review! Great to hear the delivery was quick and the products met expectations. :)
The Isobaa Team
Products and service are really good…
Products and service are really good delivered in line with expectations, you don’t really need much more 😀
29 December 2025
Unprompted review
Reply from Isobaa Merino
Thanks for the great review! We’re really glad everything arrived as expected and that you’re happy with your purchase.
The Isobaa Team
These are the best merino garments for…
These are the best merino garments for the price and are delivered promptly.Exchanges are done without quibble. They really do fight odour after long use.
22 August 2025
Reply from Isobaa Merino
Thanks for the great feedback! We’re really glad to hear you’re happy with our products.
The Isobaa Team
Reply from Isobaa Merino
Thanks for the review! We'll pass your feedback on to our design team.
The Isobaa Team
Great product
Quick and easy delivery. Nice quality. Washes well and normal sizes. Not so happy I need to pay to return an item that is too small.
4 December 2025
Unprompted review
Reply from Isobaa Merino
Thank you for the review!
It's great to hear you're happy with the product and delivery. Sorry about the return cost, but we appreciate the feedback.
The Isobaa Team
Isobaa have excellent products
Isobaa have excellent products, good value in the sale and easy free returns which makes ordering relatively risk free. Aside from the risk you will like too many of their products and spend too much. They wash well, they have great colours. They don’t pill. They are soft.
29 November 2025
Unprompted review
Reply from Isobaa Merino
Thanks so much for the review!
We’re really glad you’re enjoying the products! :-)
Just to clarify, we don’t offer free returns at the moment, but we do have a 100-day return period to keep things straightforward.
The Isobaa Team
Great Warmth at Bargain Price
Isobaa sells high quality Merino Wool at very affordable prices. The long-sleeved tee shirt I bought is great for cold days, adds real warmth at a low weight. It also looks great and the sale price of £40 was fantastic for merino wool. Highly recommended.
10 November 2025
Unprompted review
Reply from Isobaa Merino
Thank you for taking the time to leave a review!
We're happy to hear you're pleased with your purchase, and we appreciate your recommendation!
The Isobaa Team
Very poor quality control, rubbish
What can I say, first time purchasing and I was hoping this would be my new go to brand for merino. How wrong I was…
Ordered 3 of the hooded merino mid layer tops and although the same size was ordered, all 3 are completely different, to the point where I thought one garment was a child’s by mistake.
Shocking quality control, really disappointing over priced rubbish
20 November 2025
Unprompted review
Reply from Isobaa Merino
We are really sorry to hear about your experience, and completely understand your disappointment. This isn’t the standard we aim for, and the sizing inconsistency you’ve described is not acceptable.
We’ve already set up your free return, and we’ll review the garments as soon as they arrive back with us to understand what went wrong. Your feedback is important, and we’ll use it to improve our quality checks.
The Isobaa Team
Perfect for winter hiking
I love Isobaa tops and use them all year round. The long sleeve merino tops are perfect for our winter hiking and skiing. The material is soft to the touch unlike some merino products and dry quickly when travelling. I have several of the tops in various colours!
27 September 2025
Reply from Isobaa Merino
Thanks so much for your support and feedback!
The Isobaa Team
Love these clothes
Love these clothes. They are now my go-to winter warmers. Very comfortable and easy to wear. The active leggings are great outdoors in the wet and cold
26 September 2025
Reply from Isobaa Merino
Thanks for your review! Great to hear you’re enjoying the leggings.
The Isobaa Team
Lovely product but it got holey waaay too quickly.
Womems t-shirts M (I'm UK10/12). Great fit, colour options and feel/weight, love them. Wore to bits for 3/4 weeks but prior to 1st wash discovered one shirt had developed small holes under left armpit and around belly, as if the weave had just given up. Bit sad as I really like the product otherwise.
8 November 2025
Unprompted review
Reply from Isobaa Merino
Thanks for your review and feedback.
We're really sorry to hear your top developed holes. All our products come with a 2-year warranty, so please reach out to our team and we’ll be happy to help arrange a replacement or refund.
The Isobaa Team
Fully recommend …
I purchased a few Isobaa things (fleece tops, ski socks, regular socks) via SportPursuit. Really pleased with the quality which is great for the price. I’m certain to buy from them again but I’ll probably wait for a sale rather than full price as that is often a bit beyond what I’d usually want to pay for stuff.
3 November 2025
Unprompted review
Reply from Isobaa Merino
Thank you for your review and recommendation! Black Friday’s just around the corner. :-)
The Isobaa Team
Reply from Isobaa Merino
Thank you for your view! We're glad you're happy with your purchase.
The Isobaa Team
Reply from Isobaa Merino
Thank you! Great to hear you're happy with your purchase.
The Isobaa Team
Reply from Isobaa Merino
Thanks for your review! We appreciate the positive feedback. :-)
The Isobaa Team
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