IPVanish Reviews 

10,220
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 635 reviews, reviewers had a great experience with this company. Many customers find the service easy to use and reliable, consistently praising its effectiveness in protecting privacy and enabling streaming. Reviewers frequently highlight the excellent service and user experience, noting its smooth operation and valuable features. However, some customers noted significant issues with customer service, describing experiences as accusatory, unhelpful, or involving unresponsive bots. A few others found the subscription process problematic, citing difficulties canceling or unexpected account terminations. Additionally, while initial pricing was often reasonable, some reviewers expressed dissatisfaction with sudden price increases or expensive renewal costs.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the service affordable, easy to use, and... See more

Service

Reviewers mention positive feedback about service, with many customers reporting reliable performance and... See more

Customer service

Consumers report ambiguous experiences with customer service, with many praising the support agents for being... See more

Subscription

Customers consistently note ambiguous experiences with subscription, particularly regarding cancellation and... See more

Price

Customers had ambiguous experiences with price, with many expressing dissatisfaction over unexpected charges... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more

Company replied

Rated 4 out of 5 stars

I've used it vanish for a few years now, and have always has great service and product. My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheap... See more

Rated 4 out of 5 stars

It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more

Rated 4 out of 5 stars

I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more


Company details

  1. VPN Service
  2. Internet Service Provider

Information provided by various external sources

IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.

IPVanish is your simple solution for online privacy.

Written by the company

Surf the web without a trace.
It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
Secure any internet connection.
IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.

Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

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Asks customers to review

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4.1

All reviews

(10,220)

584 reviews in the last 12 months

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Rated 5 out of 5 stars

Does the job

Excellent. Works great I find it very useful. And easy to set up.
I can be anywhere in the world.
It's handy to Access UK TV stations from Ireland which are Geo blocked It works for me. And at a reasonable price point.

11 December 2025
Rated 5 out of 5 stars

So far great product

So far, I have no complaints with IPVanish. The first one I had was my fault and customer service responded to me immediately I have no complaints great product.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I called to cancel my service

I called to cancel my service, due to not using it, THAT being because if ignorance to the program. I was not "schooled" on the benefits of the program when I signed up several years ago, therefore never made good use of what I was paying for. Luis M. however, took time with me to explain the program and actually saved your company an account. He is a very patient, kind young man, very knowledgeable of his job and the program's benefits. I would like to commend him for an excellent job, and hope he receives due recognition.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

I did think ipvanish worked really well…but beware

I did think ipvanish worked really well I did actually like it very much. But I had a problem when I came to cancel my subscription. I don't like dealing with company that make it very difficult to end a subscription and decide to trap people when they want to cancel.

3 March 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Hello, thank you for sharing your feedback. We are genuinely sorry to hear that your experience with our cancellation process left you feeling frustrated.

It is never our intention to make ending a subscription difficult or to make our customers feel trapped. We aim for transparency and ease of use throughout the entire customer journey, including when you decide to leave us.

We would like the opportunity to look into your account and ensure this is resolved for you immediately. Please reach out to us at management@ipvanish.com so we can prioritize your request and provide further assistance.

Rated 2 out of 5 stars

Didn't work with firestick I have

I've heard it's a good vpn. I don't know that for a fact because it didn't work with the firestick that I have. I cancelled my monthly subscription.

4 March 2026
IPVanish logo

Reply from IPVanish

Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties getting IPVanish to work with your Firestick and that it led you to cancel your subscription.

While our service is compatible with most 2nd generation and newer Fire TV devices, technical hurdles can sometimes arise. We would love the opportunity to investigate this for you and ensure you are properly taken care of regarding your recent monthly plan.

Please contact our team directly at management@ipvanish.com. We will prioritize your request to see how we can best assist you.

Rated 5 out of 5 stars

Excellent service!

I have been with IPVanish for many years now. I have had excellent service. Any time I had to call for help, whomever answers has always been polite and very helpful. I would recommend this service to anyone! Thanks :)

3 March 2026
Unprompted review
Rated 1 out of 5 stars

While the service itself is fine

While the service itself is fine, I cannot give it more than 1 star due to shady subscription policy. My subscription period is about to end in a month time and I wanted to avoid the issues others report here. But no way it works.
First, I got an email informing about new period starting soon and I will get invoiced, although I had auto-prolongation setting off long ago. When I saw the price for next period was tripled for me, I wanted to cancel the subscription as I should be able to do anytime. I got a discount offer without numbers but percentage of unknown base. When I took the ping in a bag to see what happens, I didn’t get any update on the web page over new sums. Still old sums, When I tried not to take the offer and still cancel upcoming subsection, I got an error of course, every time. So convenient just give user an error. By the way, it was exactly the same 2 years ago!
Additionally, you cannot cancel your payment data. It’s there for their exposure.
When I contacted support, they didn`t reply to me. I waited over an hour.
Good that they have old card data so they cannot charge actually.

What a shady way to make business -reply to vocal ones and keep rest in prison. Instead of replying me a stamp AI reply, please rather post how you plan to stop this madness for everyone.

3 March 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Thank you for sharing your feedback. We genuinely apologize for the frustration you’ve experienced regarding your subscription renewal and the technical errors you encountered while trying to manage your account.

We strive for transparency in our pricing and a seamless experience for our users, and it is clear we missed the mark here. We would like to investigate why your support requests went unanswered and ensure your subscription is handled exactly as you intend.

Please contact us directly at management@ipvanish.com. We will prioritize your request and work to resolve these billing and account issues immediately.

Rated 1 out of 5 stars

Please Read The Fine Print, Buyer Be Aware!

I canceled my subscription before the due date and still charged $109. You have 30 days from original contract to cancel or pay forever! Then they tried to sell me a subscription for $38, if I don't use the service why would I pay? This is ridiculous! I never heard of not being able to cancel a subscription! DO NOT BUY!!

27 February 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Thank you for bringing this to our attention. We sincerely apologize for the frustration regarding your billing and the cancellation process. This is certainly not the experience we want for our customers.

We would like to investigate your account immediately to ensure this is resolved correctly. Please contact us directly at management@ipvanish.com so we can prioritize your request and look into your refund eligibility.

We value your feedback and hope to make this right.

Best regards,

The IPVanish Management Team

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