Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used it vanish for a few years now, and have always has great service and product. My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheap... See more
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
Company details
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.1
Great
10K reviews
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Customer service is terrible
Customer service is terrible.
Dont answer emails.
Still being charged for two months even when canceled
23 February 2026
Unprompted review
Reply from IPVanish
Hello, thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the ongoing charges you've experienced after your cancellation; this is certainly not the level of service we strive to provide.
We want to investigate why your emails haven't been reached and resolve these billing discrepancies immediately. Please reach out to us directly at management@ipvanish.com so we can prioritize your case and ensure your account is handled correctly.
Best regards,
The IPVanish Management Team
IPVanish the only one for me
I have had IPVanish for quite a few years now if I ever have any issues they are definitely on top of it and make everything run smoothly really fast. I like that are a caring company and only want the best for you!
26 February 2026
Went to cancel my subscription before…
Went to cancel my subscription before my renewal and the support denied my request and is stating its their policy to charge a customer even though the client has requested a cancellation.
27 February 2026
Unprompted review
Reply from IPVanish
Hello, thank you for sharing your feedback. We are genuinely sorry to hear about the frustration you’ve experienced regarding your cancellation request.
At IPVanish, we aim to make our billing processes as transparent as possible, and it’s clear we missed the mark in providing you with a seamless experience. We would like to look into your account details and the support interaction you mentioned to ensure this is handled correctly.
Please contact our leadership team directly at management@ipvanish.com. We will prioritize your request and work toward a resolution for you.
Keeping me safe from scams etc.
25 February 2026
While you initialy get many channels…
While you initialy get many channels through out the day you do loose connection like in the middle of a show and have to go back and reload. So not 100% smooth but ok
25 February 2026
Very simple set up and ease of use
26 February 2026
Is working fine love the speed
25 February 2026
I had it one day and alot of my apps…
I had it one day and alot of my apps got zapped. I asked for my money back and they refused. Beware cons
20 February 2026
Unprompted review
There customer support Tina is just…
There customer support Tina is just unprofessional disconnecting in between conversation to subscribe problem wen u eventually subscribe to create an account is war no support in place bad experience so far
25 February 2026
Unprompted review
Reply from IPVanish
We are truly sorry to hear about your experience. Providing professional support and a seamless sign-up process are our top priorities, and it is clear we missed the mark during your interaction.
We would like to investigate why your connection was dropped and ensure your account is set up correctly. To help us make this right, please contact us directly at management@ipvanish.com.
By reaching out to this address, your request will be prioritized so our management team can personally assist you. Thank you for your patience, and we hope to resolve this for you quickly.
Easy to set up works great simple to…
Easy to set up works great simple to understand how it works.
21 February 2026
I like it very much..the only thing is…
I like it very much..the only thing is you need to change the server quite often and sometimes is not working properly to watch a movie or sport. My internet is working perfect.
19 February 2026
Reply from IPVanish
Hello,
Thank you for your feedback. We’re glad to hear you are enjoying the service overall, but we apologize for the inconvenience of having to switch servers frequently to maintain a stable stream for movies and sports.
We want to ensure you get the consistent performance your high-speed internet allows. Please reach out to us at management@ipvanish.com with your device type and the specific streaming platforms you're using. This will help us provide more tailored instructions and identify the best server configurations for your setup.
It took a while to install IPVanish to…
It took a while to install IPVanish to my TV. I downloaded the instructions from my cell and it provided vague instructions as to how to apply that to my TV.
18 February 2026
Reply from IPVanish
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the vague installation instructions; we strive to make our setup process as seamless as possible across all platforms.
To help us improve our documentation and resolve this for you, please contact us at management@ipvanish.com with your specific TV device type and model. This will allow us to prioritize your request and provide much clearer, tailored instructions for your setup.
I was hoping that it will help with…
I was hoping that it will help with spam and being targeted by soliciting sites.
19 February 2026
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