IPVanish Reviews 

10,220
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 639 reviews, reviewers had a great experience with this company. Customers find the service easy to install and use across various devices, even for those less tech-savvy, and appreciate its reliable performance. Many highlight the VPN's effectiveness in providing protection and useful features. People also praise the customer service for being patient, quick to respond, and helpful, making interactions smooth and positive. However, some customers also noted issues with customer support, describing it as occasionally dismissive or difficult to reach a real agent. While initial pricing is often seen as reasonable, many reviewers expressed concerns about significant price hikes upon renewal, often requiring negotiation. A few people also reported difficulties when trying to cancel their subscriptions.

What people talk about most

User experience

Customers generally express satisfaction with the user experience, finding the service easy to set up, use,... See more

Service

Reviewers highlight positive aspects of service, with many praising its reliability and effectiveness in... See more

Customer service

People report ambiguous experiences with customer service, with many praising the responsiveness and... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many reporting significant difficulties... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing dissatisfaction over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was pretty easy to install on each device for a non -savvy tech person trying to learn "What's it all about?" I presume it is protecting my information. I rated four, because research mentions the... See more

Rated 4 out of 5 stars

Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more

Company replied

Rated 4 out of 5 stars

It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more

Rated 4 out of 5 stars

I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more


Company details

  1. VPN Service
  2. Internet Service Provider

Information provided by various external sources

IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.

IPVanish is your simple solution for online privacy.

Written by the company

Surf the web without a trace.
It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
Secure any internet connection.
IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.

Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

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Asks customers to review

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4.1

All reviews

(10,220)

584 reviews in the last 12 months

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Rated 5 out of 5 stars

Affordable and works pretty well on all…

Affordable and works pretty well on all my devices. Easy to understand how to set your account up settings. Best thing is its unlimited devices you can use it on. In this day when everyone in the family has phones, laptops and multiple TV’s unlimited device use really helps.

12 March 2026
Rated 5 out of 5 stars

Fantastic company

Absolutely brilliant response I was having problems renewing but once I spoke to a representative it was sorted out in no time much appreciated to the staff who helped me out I would definitely recommend IP vanish fantastic company thank you

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Generally I am happy with Ipvanish

Generally I am happy with Ipvanish. Sometimes it is a little slow to populate a new IP address. Also to renewal fee after the first year is a little steep. $170.00 for a year is too much for the amount of time I use this program. This will force me to find another next year when my subscription runs out. Cheers.

11 March 2026
Rated 1 out of 5 stars

Beware of auto-renewal

I haven’t used IPVanish for a long time. My subscription was auto-renewed without receiving the reminder email that their FAQ says should be sent. After contacting support, a refund was promised, but a discounted new annual plan was applied to my account without my consent, even though I had clearly stated I wasn’t interested. The issue was only resolved after multiple messages.

10 March 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Thank you for sharing your experience. We are truly sorry for the frustration caused by the renewal process and the subsequent confusion regarding your refund and account plan. This certainly does not reflect the seamless experience we strive to provide our customers.

While we are happy to hear the issue has been resolved, we would like to look into the breakdown in communication regarding your reminder email and the unauthorized plan change to ensure this doesn't happen again.

Please reach out to us at management@ipvanish.com so we can prioritize a review of your case and ensure everything is right with your account.

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