Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used it vanish for a few years now, and have always has great service and product. My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheap... See more
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
Company details
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.1
Great
10K reviews
Asks customers to review
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I've used it vanish for a few years…
I've used it vanish for a few years now, and have always has great service and product.
My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheaper deal is beyond me!
13 March 2026
Unprompted review
I've been using this for years
I've been using this for years, and it has worked great! They also give me a good deal, and great service.
18 March 2026
Works useful
18 March 2026
The process was easy to install
The process was easy to install, works great, great customer service
20 March 2026
I have used other VPNs in the past but…
I have used other VPNs in the past but best yet is IPVANISH. I like the fact being able to change protocols and destinations. I find certain internet providers will catch on then blacklist ip addresses then I just change the protocols or go to another location which changes the ip address. Great feature.
20 March 2026
Unprompted review
Very effective VPN
Very effective VPN, impressive features and excellent value for money.
18 March 2026
Great job …..
18 March 2026
This is a very simple and affordable…
This is a very simple and affordable service …glad I chose it for all my devises
18 March 2026
It's a great product to have and very…
It's a great product to have and very easy to setup. Like having protection.
18 March 2026
Best bang for your buck
It's very easy to use reasonably priced I can use it on unlimited devices and they don't keep track of my activity so that the government can spy on me
19 March 2026
Unprompted review
Its a very simple setup process and…
Its a very simple setup process and user friendly.
1 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ipvanish taking money from my account
I had ipvanish and my time to renew was up. So I took up the offer of a year at £34.99. Which was great. However when I went to pay they took £89.99 from my bank account without my authority. So I contacted them and they said they would refund me. However for the next 4 weeks even up until today’s date 18/03/2026 they have still been trying to take £89.99 from my bank account. They did not refund the initial £89.99 so I had to get my bank involved who revoked the payment. I put a review on and ipvanish replied saying to contact them to sort it out as it must have been a mistake and yes they did the same thing offered me a deal at £34 and then tried to take £89.99 and are still making attempts. What is going on. Contact ME ipvanish and explain what’s going on. Don’t answer on here say tou will help me because you don’t. That’s just for the the sake of people thinking that you do do but you don’t.
1 March 2026
Unprompted review
Reply from IPVanish
We are very sorry to hear about the ongoing frustration you've experienced with your renewal and the subsequent billing attempts. This is certainly not the seamless experience we strive to provide, and I understand why you are skeptical after your previous interactions.
We genuinely want to resolve this for you and investigate why these automated attempts are persisting despite your cancellation and bank intervention. Because we cannot access or discuss specific billing details over this public forum, please email us directly at management@ipvanish.com.
By reaching out to this specific address, your case will be prioritized by our leadership team so we can provide the explanation and resolution you’ve requested.
I use it all the time, but
I use it all the time. But how do you rate this?? How do you know what's going on?? Is there a way to see what it's doing? What would happen if you didn't use it?
12 March 2026
Reply from IPVanish
Thank you for being a long-time user and for sharing your questions with us. We understand that VPN technology can sometimes feel like a "black box," and it’s important to know exactly how your data is being protected.
To address your concerns:
Visibility: You can view your real-time connection status, IP address, and data usage directly within the IPVanish app dashboard.
Purpose: Without a VPN, your online activity and location are visible to your ISP and potential third parties. IPVanish secures your connection by encrypting that data.
We would love to provide you with a more detailed walkthrough of our features and security protocols. Please reach out to us at management@ipvanish.com so we can prioritize your request and ensure you feel confident in your protection.
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