Involatus Reviews 

I have booked a flight from Bulgaria to Germany, have paid for it, but the ticket was not issued. Call center always points to contact account, after several emails and calls nothing was done. No garantee of refund. The worst service ever. I highly recommend to never use this company.

Worst agency ever. Last year we buy tickets from them. Flight was delayed for days. We ask for cancelling but did not receive payment back yet. One year past. This year we did mistake. Buy ticket from them one more time. And.... Same thing. Flight delayed for 12 hours. They do not even send pnr code, they did not aware us about delay. Agency say it is airlines fault, airlines say call your agency. WORST AGENCY EVER! We ask for cancelling, they said that they cannot cancel and we have to wait.

we booked our flights from Hurghada to Nuremberg for 2 EU passengers and on the day of our flight we were denied boarding as our ticket was apparently not valid due to Aviation rules in Egypt. We contacted involatus via phone, email and also the air carrier and the air carrier informed us much later that the Aviation rules that applied to our flight had to be presented and clearly given to us by involatus while nothing was communicted, listed neither on website, tickets and they havent responded for weeks. Onc they did Involatus informed us that they are not trained to inform us about the regulations that would result in denied boarding and they will not pay back anything. When i could finally reach them on the phone weeks after the accident Esraa Kuvet simply laughed at me on the phone saying we will not pay back anything.

On the night we were denied boarding in in Hurghada we were left without any help, assistance, no rebooking option, no accomodation, nothing that you read in passengers' rights book.
1 small child with mother were left at the airport without any help, information and both air carrier (Corendon) and the ticket selling agency: Involatus denied help, compensation or even refund.

I would like to make sure this agency loses their license to operate as the boarding staff informed us that on the previous day for the same flight all passengers with the same situation like ours were denied boarding and i am pretty sure they had the same response from this fake ticket selling agency.

I would like to reach the authority who grants license to this agency for operation and EU consumer rights' authority to monitor this agency as they are fraud and sells invalid ticket and ignore all emails, calls and deny refund or compensations. Such agency should never be able to operate in EU.

Involatus was Amazing! At first when I looking for flights to Ibiza the prices were very high but in Involatus they were much cheaper, however the reviews for the company were quite bad so I was scared something would go wrong if I booked. I decided to book anyway and was quite nervous at check in since I thought maybe something could go wrong however the lady handed in my boarding pass and everything was fine. I encourage you to book with Involatus!

I had to cancel my flight, no response to my email 1 week later so I called them and they told me to email them. Why do you think I was calling? moving on from this they proceeded to tell me I couldn't get a refund so I had to point out to them there T&C's stated that cancellation fees are 50% up to 14 days before departure. It turns out they couldn't count and were still insisting I couldn't have a 50% refund. I emailed them asking them to cancel the ticket at 8.23am on the 31st August. The flight was on the 14th September at 13.50pm. Therefore I cancelled the flight 14 days before departure and I am eligible for a 50% refund. Not sure which part of that they didn't understand. Thank you for wasting my time with your disgraceful customer service.

I booked a flight with Involatus through Expedia. I have been trying to cancel this flight for 2 weeks. Their T&C's provide for a 50% refund if a flight is cancelled before 2 weeks of travel. 3 emails, 2 online contact forms and 2 phone calls later I have had no response.

Is this firm a fraudulent operator? If not, they have terrible customer service! Expedia should not provide access to their service via their platform.

Beware of this company!

Just had my direct flight changed into a flight with a stop. Added two and a half hours to the flight to Tenerife. This is terrible behaviour and it's almost certain a plan on behalf of the company. I will book a direct flight with another airline.

-100 starts if I could, I booked two flights on the same day by mistake and called right away to cancel one, and the lady on the phone with the coldest attitude ever telling me that I'm only entitled for 7 Euro as a refund despite I paid for insurance in case of cancellation. When I asked her to explain the policy more since it is my first time ever and def last time to book with this airlines. She hanged the call on me right away!!!! and It's DEF MY FAULT TO NOT READ THE REVIEWS FIRST ON THIS AIRLINES, I GUESS I WAS NOT THE 1ST ONE TO BE SCAMMED BY THEM. NEVER AGAIN.

We booked flights through Involatus in March 2018 from Zurich to Split. On the day before the flight we attempted to manage the booking online, only to find out that the flight was cancelled. Apparently the flight which was chartered through Air Germania was cancelled on the 4th of April 2018, Air Germania notified Involatus and other service providers, Involatus failed to notify us of this cancellation. So at short notice, we had to rebook our flights in order to board a cruise in Split at massive expense as our itinerary now had 2x legs cancelled to and from Zurich.

I spoke with their service centre on Monday the 18th of May 2018, where a the consultant tried to palm off all responsibility by saying that they have sent an email and that I should check my spam (which I obviously did and there was nothing from this company) and apparently because they sent this email (they did not) I am not entitled to a refund. This is completely ridiculous as the flight was completely cancelled, not delayed - cancelled!

So we paid Involatus for a service that never existed and which they did not pay for either.

Their customer service consultant ensured me that they would respond to my complaint on the day - 18/06/2018 - They have not said a word and it is becoming obvious that they do not plan to respond and that this is how they operate.

I will continue to pursue this issue with Involatus until I am refunded and compensated, however I thought I would warn anybody else who were thinking of using their service to not make the same mistake we did.

Totally bad experience with this company!!

In April 27, I had a flight from Fuerteventura Airport to Hamburg with Olympus Arways, a company which is in the involatus group. After holding us in the airpot for 12h, with a lot of changes like the plane will go to Hannover, or that we have to wait a lot of hours, was actually canceled. We got sent to a hotel and in the morning we got called by the reception that the busses to take us back to the plane has arrived and the plane is ready for us. Arriving at the airpot, the airport staff told us that there is no plane for us, Olympus/Involatus didn't contacted them at all and they told us to book our own way to go back home or else we are stucked in that airport.

I have booked new tickets on my own expense because their phone support said that I need to just send an email to them. After arriving home, I have sent a claim to Involatus so I can get a reimbursement of my costs. The email was sent in 30th of april. Until today 31 may 22:44, I have not even received a confirmation about reading the email or taking any action. Aprox 2 weeks ago, I have called their phone number to get info, besides the fact that always when I was pressing the number for reclamation, the line was just closing. I have managed to talk with their staff after pressing random numbers. The guy I have talked with him told me that they just open and read my email and I will receive a email confirmation about that they are reading in that day between 8:30 and 18:00 (their working hours). Even until today I have not received that confirmation.

I have lost 900 EUR on rebooking planes and this company does not even care to give a confirmation. Further more I am going to use any legal action as possible.

Great price comparing to others! It was half the price. I must admit, I was skeptic on using this website because of the bad reviews but it was the best choice. The only problem was that the flight was postponed for around 3 hours on the departure date and I wasn't notified until I reached at the airport, but apart from that it worked great.
Thanks!

Flew with them from Zurich to Tenerife and back, both flights were changed from direct flights into flights with stop in-between. The company's strategy seems to be to offer good-looking direct flights and then change them and effectively join two direct flights into one with a stop in-between. E.g. the flight from Zurich to Fuerteventura and from Zurich to Tenerife were advertised and bought as direct flights, but the flight to Tenerife ended up being the same flight as the flight to Fuerteventura (the passengers to Tenerife had to stay in the plane in Fuerteventura and then fly on to Tenerife). The same thing happened on the way back where the flight from Tenerife to Zurich was changed into a flight to Cologne and then from there to Zurich.

The people joining the plane in Cologne were all Tenerife-bound, so they themselves had to endure an unplanned stop in Zurich and thus a later arrival in their destination.

This is a cheap betrayal of customers who are booking direct flights because they want direct flights. There was no compensation offered, no goodie, no apology, no explanation, no nothing. Noone on the crew spoke Spanish or Germany and the plane was dirty. I will never fly Olympus / Involatus anymore.

Dear,

We made a booking via Involatus to fly the 4th of may from Düsseldorf to Antalya and back on the 13th of may with Onur Air.

If I read all the negative reviews here, I hope our booking Will be ok and we gave a good flight.

I have been traveling with Involatus for all of my trips to Antalya and I am extremely pleased with this company. They have great prices and quality of customer service.
Involatus has excellent people doing their best to ensure a safe and happy trip for you. Well done!
Thank you,
Elcin G.

Before travelling, I have checked many reviews and became very skeptical. However, during the flight everything was fine. Germania was a nice airline and the price provided from involatus was fair. Thanks!

Booked a ticket from Hurghada to Dusseldorf and received all communication in Getman despite putting an Egyptian address and New Zealand passport on my tickets.

Upon arrival to check in was refused boarding because of restrictions on the ticket that you can’t fly unless you’ve been in Egypt less than 30 days.

At no point was this EVER communicated by the company. I tried to email them which they’ve not responded to and I also made international calls to them and was disconnected 4 times with no reply from anyone.

Lost 3 tickets plus a week accomodation money because of this sheer incompetence. Worst part was the check in staff telling us this happens a lot and reading reviews now I see people in exactly the same situation!!

This company is a disgrace and should not be operating out of Egypt if they will not clearly explain the limitations on their flights BEFORE customers book tickets.

I had lost the full tickets price, was not able to take the flight, and been through horrible situation because of the lack of information in the website. and their customer support doesn't even respond to my emails, they just responded once to say it's my problem !!!.

They didn't mention during the booking process that the flight is charter, and there is a regulation in the airport I was flying from that prevents people staying longer than 28 days from taking charter flights, Me, my wife and my infant were not allowed to go to the flight, we lost the ticket price, had to spend two nights in a different city just to find another booking. They didn't provide any support, they didn't care at all about the situation, and when I contacted them they replied after 3 days to say "you must have known before you book". How would I know that the flight is charter if they don't mention it !!! and how would I know about a specific rule of charter flights if they don't mention it.

just don't deal with them or get ready to lose your money for any stupid reason and don't expect any help.

Worst service and support what so ever

I had a flight booked through them 3 weeks in advance before the actual flight by 4 days they rescheduled the flight and I had already booked other flights which ended up in me missing the flight, and without giving any help how to handle this problem they put me in.

And the simple reply after I managed to book another flight there descent support replied with "We will not refund you any amount." this is a copy from the email that was sent to me :)

Dear Sir or Madam from "my" Involatus team,

I wrote 2 days ago about the antalya-basel flight on 25.08, changed to antalya-nurnberg flight on monday 28.08. I have no possibility on the website to comment on your reply, that's why I am writing a new message here.

Thank you for your reply : I do greatly appreciate that you accept to communicate, and that you do not leave my messge unanswered.

I was not that lucky with your Turkish branch in Antalya, which unfortunately has very poor communication skills. Indeed, it was very hard to get in touch with them.

- no reply to text messages asking for help
- most of the the time, they would not take the calls
-when I managed to reach them : because of a manager's orders, they mostly refused to communicate with me because they confused me with a girl who insulted them at theairport on Friday - even if I told hem I was not that girl

- just before the Nurnberg flight, Involatus came to airport and said : "Mrs Karakoc? No we refuse to talk to you, manager's order". I had a nervous breakdown there, and the police came at the noise of my breakdown. 2 lady police officers who were present on Friday evening confirmed I Was NOT the girl who insulted them on Friday. Involatus people still refused to talk to me and said they had absolutely no reason to apologize for whatever. The passengers around noticed the involtus officer had a very macho and despising attitude towards me.

The police said to speak to the peolpe who sold the ticket. Involatus had sold the ticket directly. And refused communication. And unfortuntely Germany offices were closed when the trouble happened.

I can understand of couse that a flight can be delayed, and buses are not easy to find. But how can I stay mentally stable when :

- they first say no transfer would be provided from Nurnberg to Basel (they did not say first that they were waiting a bus transfer info, they said there would simply be no transfer. )

- contacting other customers, we realized some had been offered a flight because of some vacant places in other planes much quicker, and were gone back home ( including the Friday insulting girl)

- some people confirmed someone from Involatus had taken them Himself to a new hotel with his own car, and taken the fees in charge. That involatus official denied he did it, but the customers reconfirmed he did and were ready to face involatus to repeat this claim. The involatus official had first come to the airport on first day, so there is no doubt about his identity. Of course he did not show on the final departure day - not easy indeed to face customers, he sent 2 of his employees with unfortunately no communication skills, just saying : "we don't know"

- concerning the tour operator customers, yes some might have been taken in charge direcly by they tour operators, which I can of course understand.

I hate that non transprency policy of the Antalya team, and their lying to customers, not accepting to communicate with me, or just communicating in general with false information

Funny example: "generally it takes about 4.30 hours from nürnberg to basel, but our bus will do it in 4 hours" ...!! - it took about 7 hours, + 2 extra hours because of luggage delay.

Other example : we had been told an Involatus official would accompany us in the bus to basel - which of course was not the case. The drivers did not even check people identity or count the number of passengers.

Also I am so angry that 2 women (me and my sister) were left by themselves 3 days + 3 nights (not just 1 extra night as your answer mentions) while asking desperately for help. I contacted the French consulate, the police, and was replied i have to contact involatus - who refused to communicate. What was i supposed to do then when my credit card was blocked, and i could not deal with my basic needs?

-starve for food
-keep the very few banknotes for hotel
- beg or do some prostitution?

Good that you do refund fees- but there is not much to refund, as i had almost nothing to spend because i had no money. Otherwise, Why would i not eat if i could, and get a refund after? Even in the plane, or bus transfer, not a single drop of water or anything to eat was given to us by involatus. When I had my breakdown just before depature, some of the passengers + an airport employee (but not from involatus) offered to buy me some food with their own money- at last people with some humanity, but unfortunately not Involatus people.

Is that how you understand customer assistance ????? I sent to service@ involatus.com my bank accounts status screenshot, i showed it at the aiport - the police officers has a look, the involatus 2 people just refused to watch, saying this was none of their problem.

Is taking care of your customers in desperate need none of your problem ???
Maybe on your website you should clearly define what we are to expect with your company - and not complying with the international passenger rules for airline companies...

Well what can I say more?
I am quite disgusted with this experience. Not that much because of transfer or delay, but with your Turkish team behaviour and unskilled communication.

I did write some unkind text messages to them when i had no answers, and when I was just despised (because mistaken with someone else) - but what would you have expected from a customer desperate for help?
Are customer relation officers not supposed to be mastering communication, at least?
Indeed, as written in my text message, i do consider there is unprofessional and incompetent handling of the situation.

So what am i supposed to do now that i have almost no tickets for refund request (as i had no money to spend), now that i feel so bad to have been treated like rubbish (with all due respect, sorry for my vocabulary, i even do feel to have been treated like "s***"), and that my basic rights were not respected...

Please advise.
Aldo, it would be nice if the Antalya team knew what customer relation means - for future customers at least!

Apart from this, i appreciated your quick answer, the pilot's professionnal flying, and the hostesses nice work. Just the assistance of antalya is SO SO SO unprofessional and disgusting.

I can provide names of course of the involatus people.

Best regards,
Nurcan Karakoc

I m.not a liar. We did not get the mail for the changement. I have sent another email to.your company to.get the ETICKET and pnr to be able to check in tomorrow. If I don t get the number I can t check in. We have already hired a lawyer. If we don t get the information on time you ll get news from him.