Involatus Reviews 

Dont book here. Refunds supposed to take 3 months, weeeird rules like having to call them 48 hours before your flight to "confirm" your flight. Bad customer service. Spare the headache.
---Edit: Yes refund came in of a FRACTION of what I originally paid. Equally as sh**tty. What can I say.

I wouldn't even give one star to this stupid company!! They are useless and every person was saying something different in the emails. Our flight got cancelled due to airport strike and they refused to rebook us other tickets or even refund. So they basically took all of our money which was 272 euros. Thank you thieves!!!

Personally after reading the reviews i was fretting about my flights. But after emails back and forth i’m much happier. They email back and answer calls. They have a different process than prehaps the British travel agency but they’re genuine and all flights are from what i have been told and read aren’t handled by them but by the individual airline. I’m due to fly June next year so hopefully i get there.

If I could give them a negative grade, I would happily do it.
I booked a flight from Zurich to Athens for August. They told me that I should use a specific booking number and check in the website of Aegean airlines with that number (they also sent me the link for that). I tried to check in 24 hours before the flight: passenger not found! I sent them an email and they ask for the booking number of the involatus (the one that starts with 6) to resolve the issue. I give it to them. I go to the airport the next day. I present the tickets (that supposedly are legit) to the counter and Aegean refuses to accept them. I try to check in again. I fail every time. Involatus support team is not responding to my emails. At that point, I have already tried to check in with all the different numbers that I can see in the email they sent me. Nothing is happening. In the end I had to buy a new ticket just 1h before the flight. I have screenshots and videos of me trying to check in without success. I will try to present it to my bank and get my money back. Stay away from them!

Flights cancelled due to Corona, never refunded

I bought a ticket on the website of this company, they debited money from my account, but did not send me a ticket. Support not responding!I think this is a scam

I bought round trip. Return ticket was not booked. Stay away 100%.

Seriously unreliable.
My debit card was charged during the booking process but I never received a CONFIRMATION CODE or BOOKING REFERENCE number.
I booked another flight using another platform.

2+ weeks after I am still trying to sort this out with Involatus to get my money back. Have sent 3-4 emails with screenshots and bank statements showing that my card was charged but never received a reply other than "send us your reference number" which I never received anyway.
I explained this to them in a very kind and clear way but I doubt they read the emails. Their response is a "canned" message.

I will need to contact my bank to receive a refund and report INVOLATUS to all the Associations for fraud as they do not appear to be a legit business.

2 STARS as I am trying AGAIN today to contact them. If they don't reply well.... I have been victim of scams

Disappointed in Involatus Customer Service and Communication

We were terribly disappointed in using Involatus to book our flight. During the COVID-19 crisis, we reached out directly to Involatus to see if there was a way of changing our reservation as our parents were flying. Our parents are in their mid-sixties with more than two health conditions that make them highly susceptible to contracting the virus and having complications.

Every time we contacted Involatus we were told no change or refund was possible. Two days before the flight, the website stated that all flight changes were free due to the virus. We again made several attempts to call. We were told the flight could only be changed my email. We emailed various times and followed up by calling again. Our email was responded to the morning of the flight and only stated no cancellations were possible (when it was publicly announced changes were free). We replied that we were seeking a change only to the ticket.

By the time someone responded the flight had departed. They from them on have been adamant that the flight has flown, and we have no chance to get any credit for future travel.

It is such a poor example of professionalism and business practices. It is a substantial amount of money and it was extreme circumstances of personal safety to not fly.

We will never use Involatus again and I highly recommend not using them given their behaviour during such a sensitive time.

I dont know where was the problem. I booked 3 flights for 3 people next day, same flight same destination through Edreams. I received confirmation email. I actually received tickets by airlines Involatus. It took me while to find out no check in available only at the airport. that relaxed me. The day of my departure with tickets in my Hand at the counter of Airport they said we dont have you in the system. My 6y old crying as she wants to fly away. Now thats Shocking. But I have to say webchat of edreams is great, assistance in the airport also. Tickets finally received but not worth of the stress. There must have been an error in internal side and I will never get to know who to blame. But Thanks for the experience. I hope there will be improvement.

I felt I have to write my opinion after what I have read about Involatus. There are a lot of negative opinions and I was very worry about my flight from Dubai to Berlin in December 2019 operated by Holidays Europe airlines. Everything went smooth. There is no online check-in, but I just came to the airport 2 hours before the flight, showed the passport and get the ticket. Easy and extremely cheap (around 40 euros for flight ticket from Dubai to Berlin with 23kg luggage)

I was afraid by the previous reviews, but I booked anyway. In my case everything worked perfectly.
Easy to book, I choose a Marsa Alam - Duesseldorf flight operated by Onur Air.
I sent an email to ask about check in and I get clear answer (no check-in on line), I received clear email for a timetable change (15min later). Read the email till last day before take off to be updated on changes. I had another flight from Duesseldorf but I could arrive on time with no hurry, I kept more than 15 min of slack :-)
The airplane was confortable and well kept, the flight has been pleasant. For me and my family it has been a good flight, we are satisfied.

Use them.a lot always good. My only complaint is if you use these third parties there is no facility to book a pet in cabin so this means contacting the airline direct to HOPE they have a place as there are only a specific number of pets in cabin allowed.

They confirmed me by email my second ticket but I was not debited I called many times and they told me that the second was confirmed At the end 3 hours before the departure Edreams told me that they had too many people and that I do not have my second ticket What a shame Never again with edreams and involatus I will try to get my money back as I took a return ticket after they confirmed me the ticket Not sure if I will succeed Now I only book via a physical agency and not any more online

Though i was quite sceptical with all the negative reviews i had read, i thought i should take my chance and thankfully everything went smoothly. I only had to contact the agency 48 hours beforehand for confirmation. The only thing was a bit troubling was that all communication was in German and i was a bit stressed if i had understood everything.

Disclaimer: Nobody paid me nor asked me to write this review. I feel sorry Involatus has a bad online reputation, because Involatus served us well.

After we booked a cheap flight with GO Voyages, we were surprised to find out that it was handled by Involatus.

We got scared by online reviews about Involatus, but our flight occurred just as planned.

We were also scared because we had no online way to check our booking, neither with Involatus nor with the actual airline (SunExpress), until 24 hours before the flight.

Whenever we contacted customer service, they always answered, whether we contacted them by mail, or on their website, or on the phone. Customer service is available in German and English, even on the German phone number. (On the phone, after receiving a short message in German, we are prompted to press 2 for English. Contact via phone is only available during office hours, we had to take timezones into account!)

By mail, their answer came after a few days. With the website, their answer came on the same day. With the phone, I got to talk with someone after a few minutes. (5 to 10 minutes I guess.)

48 hours prior to the flight:

We had minor difficulties with the reconfirmation process. It has to be done by one of the passengers, and if done online it must be done with the same email address that was used to book the flight.

Surprised by these requirements, we finally managed to do the reconfirmation, about 25 hours prior to the flight! (The long story: we had trouble doing the reconfirmation earlier because we had planned that another family member would do it for us, as this family member did not come with us on our holiday abroad. For economic reasons, we only contacted this family member via mail while abroad, but we only had wifi during the evening, so communicating took us a while, and that is why we did the reconfirmation so late.)

The point of reconfirmation apparently consisted of confirming with us whether our flight departure time had changed. In our case, flight time was the same as planned (10:55 a.m.).

24 hours prior to the flight:

As the Involatus customer service had told us, we were available to perform the online check-in with the SunExpress airline, by using the tab "Tour Operator number" at the check-in page of the SunExpress website. At this point, we received at last the SunExpress booking number, just as the Involatus customer service told us we would. We then completed the online check-in and received our seat numbers and boarding passes.

Really bad service, no clear communication, impossible to reach by phone.
We booked a 17:00 flight specifically to have one more beach-day in our vacations, even if that meant paying extra. Involatus changed the flight to a 06:00 AM flight that costed way less, without giving us the option to confirm or choose another time-slot.
So we end up paying more for a flight in worse conditions, which felt like a SCAM with capital letters.
Never booking again through them.

This is totally a scam page, we booked the flight at 17:00 with higher price compare with the flight at 05:00. Just few days later, we got the email saying that our flight got change from 17:00 to 05:00. It's incredible horrible service which offer higher price for better timing, and then when we booked the high price flight, they changed to the cheaper one without any refund for the different amount that we paid. When we contacted them, they just said this is charter flight, so they can change our flight without any consequences before the depart time 14 days. Well, so they should not cheat the customers like us with priceier one and in the end use that law to push us to the cheapest flight. Don't use Involatus, horrible service, never pick up the phone, contact via email took ages to get answer.

All I have are inappropriate words for this website!!!!!!!

More that bad 🤬😡