Recently created an account after being fed up on Fidelity's charges for an ETF in an ISA. IE is so fast and simple to create an ISA, move an existing ISA and transfer money from my bank, then creat... See more
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Review summary
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Reviews shaping this summary
I am not new to investing and my preferred style is usually hands-off. In terms of fees and costs, I think this platform offers one of the best in the market. So far I am happy with what I am seeing,... See more
Excellent very easy to use great set up very informative and explains everything. From someone who is not tech savvy, one of the lads in work has used them for years and has now got six or seven of th... See more
A simple no frills way of hands off ETF only long term investing.... takes away the option to tinker too much with your portfolio which is usually what destroys your gains over time. Set , automate... See more
Company details
About InvestEngine
Written by the company
InvestEngine is an award-winning investment provider that offers unbeatable value, boundless choice, and powerful automation for your investing.
Why Choose InvestEngine?
- (Very) Low Cost: No fees for DIY portfolios.
- Innovative Investing: Features like Fractional ETF Investing, Smart Portfolio Top-Ups, and AutoInvest.
- Expert Recognition: Highly rated by the industry.
- Flexible Investing: Start with just £100, top up from £1.
- Safe and Trusted: FCA regulated and FSCS protected.
Investment Options
- DIY Portfolios: Commission-free investing with full control.
Our Products
- ISA: Invest up to £20,000 a year tax-free.
- GIA: A flexible way to invest from £100.
- Business Investing: Grow your company's surplus cash.
- SIPP: Tax-efficient pension investing up to £60,000 a year.
InvestEngine delivers unrivalled value and innovation for your investing. No buying or selling fees on hundreds of exchange-traded funds (ETFs) from iShares, Vanguard, and other leading brands. With robust tools for automating, diversifying, and analysing your portfolio, it's all you need to grow your wealth.
As with all investing, your capital is at risk.
Contact info
57 Great Suffolk Street, SE1 0BB, London, United Kingdom
- support@investengine.com
- www.investengine.com
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
One star is fitting. Don’t use it you might transfer your money out!
The one star is earned for the relatively nice user interface and zero fees.
Unfortunately the zero fees masks the incredibly disappointing and inept support staff who have sat on an ISA transfer out to a different provider for 12 weeks. After 15 exchanges of messages back and forth, going round in circles and mentioning the same issue but not resolving it, there is a case with the Financial Ombudsman now. And even the mention of the Ombudsman didn’t kick the team into gear.
Would recommend for low fees, but if you’d like to be locked in to this provider in a tax free wrapper, it’s a great way to do that. If you want your money back, go for a GIA, or just swerve this company entirely.
3 June 2026
Unprompted review
Reply from InvestEngine
Hi Mr Papasavvas,
Thank you for taking the time to share your feedback. We're pleased to hear that you've found value in our platform and fee structure, but we're very sorry to hear about your experience with your ISA transfer.
We understand how frustrating it must be to experience delays, particularly when transferring investments to another provider. We appreciate that repeated contact without a satisfactory resolution can significantly undermine confidence in the service being provided.
As we're unable to identify your account from your review, we'd welcome the opportunity to investigate this further. Please look out for a request from us for some additional details so we can review the history of your transfer and ensure any outstanding issues are being addressed appropriately.
We take all complaints seriously, including those that have been escalated, and we regret that your experience has fallen short of the standard we aim to provide.
Average
Average, nothing special, free to trade on execution only yes but the customer support is bad, just stock answers via email no phone support.
When i had problems with withdrawal took ages to resolve, delay in getting my money. Not good.
1 June 2026
Unprompted review
Reply from InvestEngine
Hi Steven,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've found value in our commission-free investing platform, but we're sorry that your experience with our customer support did not meet your expectations.
We understand how concerning delays can be when you're waiting for access to your money, and we appreciate how frustrating it must have been to experience a prolonged withdrawal issue. We also recognise that the support experience you received did not provide the reassurance or resolution you were looking for.
We're continuously working to improve both our support processes and response times, and feedback such as yours helps us identify where we need to do better.
If you still require any support, please drop us an email at support@investengine.com.
For those investors who want more
For those who want more than no risk poor returns, IE offer a zero cost for Stocks and Shares ISA and invest in ETFs that offer far better returns and the sweet spot of risk/returns. Easy to recommend
2 June 2026
Unprompted review
First rate company
Currently, the value of my managed investments is rising at the rate of almost 30 percent per annum.
The customer service department have responded promptly and helpfully to any query I have submitted.
What else would I need?
2 June 2026
Unprompted review
V easy to use
V easy to use, clear app. Very low fees great for experienced or someone new to investing. Only really ETFs though
2 June 2026
Unprompted review
Intuitive app to self-manage your…
Intuitive app to self-manage your portfolio with minimum hassle.
7 January 2026
From the get-go I've been very…
From the get-go I've been very impressed with InvestEngine! Easy to use, clear smart design with a great variety of products to choose from.
1 June 2026
Unprompted review
Great platform
Great platform: Easy to use, Easy to understand, comprehensive capabilities.
31 May 2026
Unprompted review
I've really enjoying buying ETFs on…
I've really enjoying buying ETFs on your platform, it is really easy to manage my account and see how my investments are doing.
The website is easy to use and the zero dealing fees is a great idea.
30 May 2026
Unprompted review
I just heard from one friend she told…
I just heard from one friend she told me about this app
30 May 2026
Unprompted review
Easy to set up
Easy to set up, started an exotic ISA based on Ai, Tech and so on and returning 22% after 14 months.
30 May 2026
Unprompted review
Hands-off investing style …
I am not new to investing and my preferred style is usually hands-off. In terms of fees and costs, I think this platform offers one of the best in the market. So far I am happy with what I am seeing, and with auto-investing and direct debits working seamlessly, I am here to stay.
27 May 2026
Great investment platform using from…
Great investment platform using from years.
No fee DIY account, many ETFs choices, easy to set up direct debit and auto invest .
I would recommend to anyone who wants to invest and build up portfolio.
28 May 2026
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