InvestEngine Reviews 3,717

No fees, no issues with the platform, sometimes deposits take a while

I initiated a cash ISA transfer from Moneybox on 4th May. InvestEngine confirmed receipt of the instruction via email that same day—but since then, nothing.

I emailed InvestEngine on 11th May asking for an update, and followed up again on 14th May. No reply. No explanation. Nothing.

To make matters worse, there is no phone number, no live chat, no way to speak to a human. Your money is in limbo and you are left completely in the dark.

This is utterly unacceptable from a company handling your finances. In 2026, a financial service that cannot provide basic communication or customer support is beyond frustrating—it’s irresponsible.

I strongly advise anyone considering InvestEngine to think twice. If you value transparency, communication, or peace of mind, this is not the company for you.

Really happy with IE, super easy to use.

Such a streamlied and simple portoflio platform. Seemingly no fees for majority of trading I regularly invest in. Great customer service.

Excellent very easy to use great set up very informative and explains everything. From someone who is not tech savvy, one of the lads in work has used them for years and has now got six or seven of the ones on our shift investing with InvestEngine . Very happy would always recommend. David

InvestEngine is the best platform I have found so far for long-term investing. It has several key advantages for the long-term investor, and a slightly longer list of disadvantages which I don't think are relevant if you are investing for the long term. I have listed these below, as well as a brief comparison with other fee-free platforms.

Pros:
1) No platform or transaction fees
2) Fractional investing - this is lacking in many other fee-free platforms, and is critical if you intend to regularly invest small sums. As far as I can tell, InvestEngine is the only fee-free platform which offers this.
3) Broad range of ETFs covering major indices, as well as actively managed theme-based ETFs.
4) Simple, easy-to-use platform which works well on desktop, mobile, and app. This ought to be the market standard, but sadly many of the older, bigger players are still catching up in this area.

(Relative) cons:
1) ETFs only. No unit trusts, no investment trusts, and no individual shares. I don't think this is a big deal for the long-term investor.
2) No LISA or JISA.
3) Transactions not resolved in real-time. They pool purchase orders and resolve them once a day to save costs. I don't think this is an issue for the long-term investor.
4) No limit orders. This is consequence of (3) and not a big deal if you are investing regularly for the long term.
5) No transparency around bid-offer spread. I don't think this is technically possible under their current model, given the lack of real-time dealing. But I have not noticed huge discrepancies in the prices paid.

Comparisons with other fee-free platforms:
1) Freetrade: Freetrade offers access to individual stocks and unit trusts. However it does not offer fractional investing. They also charge a small forex fee on non-sterling transactions, which gets cheaper if you pay a monthly subscription.
2) IG: Similar to Freetrade, with additional access to CFDs. More detailed market research available through the platform. Still no fractional investing.
3) Prosper: This is a new kid on the block. Fee refunds on a limited selection of index funds which are already low-cost to begin with, which makes investing in them through Prosper completely fee-free. Unclear if this will persist in the long-term, or is just an early move to grow market share by a new player. No fractional investing.

Great service tat just works seamlessly. I like the clear layout

InvestEngine ignored my instruction to cancel a withdrawal and sent my funds to a closed bank account. It has been 10 days and the money is still in limbo, and I remain in the dark as to the location of the money. I registered a formal complaint 5 days ago and I am now being ignored with no apparent effort being made by InvestEngine to trace the funds. Absolutely shameful support from a regulated platform.

I love this app. It’s really easy to use. Lots of choice of funds and providers. Videos are available and a group you can join where people can ask questions or put forward ideas. Easy to transfer money in. You can just set up regular payments and sit and watch your portfolios grow over the years.

Seem like a decent company to invest but I’ve recently hit a snag . I’ve emailed 5 times the support centre over the last week and still no reply . Customer support seems woeful . Probably will withdraw what I have to another ISA as just can’t get a reply and I don’t have a clue what to do .
Customer support - 0 stars

Invest engine does not have a customer helpline, an email service is the only way to get hold of them. I have sent several emails since having my account. Takes several days to receive a response and recently no reply at all. Other emails that have been answered don’t really answer the questions asked. So very disappointing customer service when investing quite a large amount of money with them,

Before finding InvestEngine, I honestly felt quite worried about my retirement future. As someone who has been both self-employed and employed over the years, my pensions were scattered around and I didn’t really have a clear long-term plan in place.
After discovering InvestEngine, everything changed. The platform made it incredibly easy to transfer my existing pension pots into one place and actually start taking control of my future financially.

What I love most is how simple and accessible they make investing feel. I’ve chosen a globally diversified portfolio, and I genuinely feel comfortable and confident having my pension invested with them. Watching my investments grow alongside the global markets has completely changed my mindset around retirement planning.
I had convinced myself it was probably too late to build a meaningful pension pot, but the projections and calculations show that with consistent investing over the next 20 years, I could still build a healthy retirement fund. That gave me a huge sense of reassurance and motivation.

If it wasn’t for InvestEngine, I honestly think I would still be avoiding pension planning altogether out of fear and uncertainty. Instead, I now feel positive, informed, and excited about my financial future.
I’m genuinely so happy I found them and would absolutely recommend InvestEngine to anyone who feels overwhelmed or late to starting their pension journey.

This review might very well simply end up in the void and not read by people, but just some context, I don't tend to "badly review" a company often, in this case, I've been left helpless. I transferred £2,000 worth to the platform from a spare ISA I had, to test the platform out and see how it is. Took 2 weeks to transfer it, due to needing to "confirm" etc through email. Regardless, once transfer happened, I have not been able to use the money ever since. It says trading is prevented temporarily. No forums about it, no solutions, I've opened three tickets, no direct response, no help, and on top of that when I try to log in to the website, the login dashboard doesn't even recognise my account email as a registered account with them. This is silly, because I am logged into the app on my phone. I had a feeling from the beginning that the app and platform felt a little too bland and simple, to be good. I have no doubt maybe some have had good experiences with them, but not me. I've given them 2 months of my time now, and I haven't even been able to use their services yet. And now I am considering changing to a different platform, which will take longer to transfer that chunk of money around. I know it. Long story short, I will have wasted 2-3 months with them due to little to no response.
Edit after reply: I have tried, to select ETFs, the PAGE which would in theory ALLOW me to do that, is AFTER the page which says "suspended". I've tried to select ETFs, tried to "buy" tried to "place an order", and I end up in the same blockade. That's not my main issue, its the fact i have submitted multiple tickets too.

Great platform, low fees, I have just transferred my SIPP, super easy and seeing the benifit already

I have my pension with invest engine.
It's perfect. Simple to use, easy to navigate, easy to deposit money and setup payments. and has a good selection of ETFs. Only downside is that my employer cant make contributions to my sipp with them.

Easy to use platform and great for investing surplus business cash. Onboarding as a business was straightforward and the platform is easy to use on the mobile app. I can manage business investments on the go and if I need to liquidate investments to access cash, I can do it quickly and without hassle.

1. Easy to use uncomplicated platform.

2. Support very good.

3. GUI OK and uncluttered.

4. Very Negative Point: Money transactions are whey to slow to be considered useful on a hourly or daily basis. The price you see at any time is never the price you get because your money transactions/ processing is so slow. Even crediting your own accout takes far to long and has got much worse since I've been on this platform. To keep this clean I will call this part very poor but I could think of much more appropriate colourful words to describe your proformance in this area compared to a strong rival.

It is such an easy platform to use. I have been investing with InvestEngine since 2023 and use the stocks and shares ISA and SIPP products. Really happy with my experience with both products.

I've been using IE for few years and I never had issues. Prompt customer service and great app with easy user interface. They yet don't offer LTD pensions which I understand will be implemented in future.