Inspiring Vacations Reviews 

7,339
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 618 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, including guides and drivers, who are often described as knowledgeable and organized. The booking process is frequently highlighted as easy and user-friendly, with many appreciating the clear instructions and supportive assistance. People generally find the holidays and tours to be well-organized, enjoyable, and memorable, contributing to an overall excellent service. However, some customers expressed dissatisfaction with communication, citing unanswered emails and unreturned phone calls after initial payments. Others noted a lack of flexibility regarding booking changes or special circumstances, feeling standard policies were applied without sufficient understanding.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their tour guides and coordinators for... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing great satisfaction and enjoyment... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting its ease and efficiency. Many... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fairly Easy booking of the tour/holiday. The portal page is a bit clunky in that there are no options to say something is N/A (not applicable) to your situation or ability leave a comment as to why. O... See more

Company replied

Rated 4 out of 5 stars

IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more

Company replied

Rated 4 out of 5 stars

This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more

Company replied

Rated 4 out of 5 stars

I have booked a trip with a friend of mine departing November 2026 still 5 months to go. So far so good until now, respond quickly to my (our) questions and keep in touch communications. Then, we real... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(7,339)

614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Justin made our trip to S

Justin made our trip to S. Korea memorable. He has amazing knowledge about his country and shared it in an easy and fun way. We received a beautiful history book, cartoon style from Justin, transporting us through our journey. Our hotels were great, and we saw some amazing things. We had a wonderful travel group and our driver Mr. Kim did a fantastic job navigating the roads for us.
Justin and Mr.Kim were 5 star, I gave a four star with regard to Inspiring vacations but will approach them privately. All in all a good trip.

22 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Mandy,

Thank you for sharing your experience with us - it's lovely to hear that South Korea left such a strong impression!

Justin and Mr. Kim clearly made the trip something special, and we'll make sure your kind words reach them both.

We're also glad to hear the hotels and the wider group dynamic added to the journey. A great travel group can really make a trip, and it sounds like you had a great one.

Thank you again for travelling with us, and we hope to welcome you back for another Inspiring Vacation soon.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Fast Paced Snap Shot of South Korea

We were able to do a fast pace highlight tour of South Korea.
Well organised and Justin gave us great history lessons, movies and the Choipedia comic history book was an excellent summary and made it easy to understand so much of the history of this nation.
It needs to be noted that there is a lots of time spent on the bus and the time in each location is very limited.
If you want a more immersive experience look at options to do this.
We had a great group of fellow travellers who make the journey interesting too.

28 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Glenys,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time on tour with your guide Justin!

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

8 day South Korea tour. Well planned experience.

Well planned experience . Went smoothly no hassel from booking to the last day of trip. Our tour guide Justine well spoken English and knowledgeable on all aspects of the tour . Learned so much Korean history. Well organized on the itinerary first thing in the morning and what’s expected of next day . Very accommodating to all passengers . Shows concern and care to all group..

27 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Anita,

Thank you so much for your wonderful review! We're really pleased to hear your South Korea tour went smoothly from start to finish, that's exactly the experience we set out to create.

It's especially lovely to read your kind words about Justin - we'll make sure this feedback gets back to him.

We hope South Korea left you with memories to last a long time, and we'd love to welcome you back for another Inspiring Vacation soon!

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Awesome tour guide & driver (5/22 to…

Awesome tour guide & driver (5/22 to 5/30/2026). Provided detailed history of visited places with enthusiasm. Excellent driver from start to finish.

22 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Jeana,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Great experience

Great experience, Europe in a nutshell!
Mike Rice our tour leader has been an outstanding leader (20 day great European tour);he understood the dynamic of the group, fantastic at managing the pace to accommodate &suit everyone, polite with extensive local expertise.
Mike managed to take care of all logistics details, he's organised and punctual giving reassuring when needed thanks for guiding us through.

20 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Maria,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Mike on your recent trip to Europe. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Amazing service from Tori

Tori has been fantastic to work with. Gets back to me very quickly and is very knowledgeable and helpful answering all my questions. Nothing is too much trouble

30 April 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Lydia,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Tori was able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to her!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

What a great holiday

What a great holiday
1. Coach drivers fantastic so excellent in driving and always so helpful
2 coach always clean and tidy
3local guides were very informative
4 accommodation was very good except for Ibis very small
5 Mike were do I start perfect gentleman
Very helpful in every way
Keeping 31 people in line is a job on its own but nothing was a problem for Mike
His knowledge is excellent in every way
His manner towards everyone was perfect
Would recommend Mike to anyone
Thank you for all your help
Ron and Diane Grenfell

1 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Ron and Diane,

What a lovely review to read! Thank you so much for taking the time to share your experience!

It's wonderful to hear that so many elements of the tour hit the mark for you both, from the drivers and the local guides through to the accommodation.

We'll make sure your comments are passed on to Mike and the team, they'll all be thrilled.

We hope to welcome you back on another Inspiring Vacation with us soon!

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Michael Rice (Mike) was tour leader on…

Michael Rice (Mike) was tour leader on our Great European Tour in May. Mike is efficient and reliable. His leadership contributed greatly to our enjoyment of the trip. His experience and knowledge enhanced our experience. He was always cheerful and helpful and we recommend him as a tour leader.

20 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Mary,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Mike on your recent trip to Europe. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Easy early booking process then very…

Easy early booking process then very slow to update payments from Mint even though a Mint reference is the payment gateway confirmation.

Plus, you call me Lisa, still and my name is Kim and always has been since the day I was born.

21 May 2026
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Reply from Inspiring Vacations

Hello Kim,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are glad to hear you had a mostly smooth experience.

We look forward to having yourself and your guests travel with us!

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

20 day great European Tour

This tour was energetic and full on as we visited so many countries in 18 days. Mike Rice, our tour guide, was professional, efficient , knowledgeable and very friendly which made the tour very enjoyable. He acknowledged and attended to each and every query and always appeared calm and in control, dealing with multiple personalities , abilities and disabilities. Thankyou to Mike for ensuring a smooth enjoyable tour.Cheers, Pat Sanders.

1 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Pat,

Thank you for the lovely review and for travelling with us on our European tour!

We're really glad to hear the pace and variety of the itinerary hit the mark, and it's wonderful to read such great feedback about your guide Mike. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you and will be sure to pass on your comments to him.

We look forward to seeing you travel with Inspiring Vacations again.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Mike Rice tour guide

22-days European tour, our tour guide Mike was a professional dedicated and scheduling person. He was also a true gentleman. Furthermore our drivers Vio and Emil were very friendly helpful and contributed to our trip without causing us any inconvenience. Thank you very much to all. Regard Hatice T

20 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Hatice,

Thank you for sharing your positive experience with us- what a wonderful way to sum up 22 days on the road!

We're so pleased to hear that Mike, Vio, and Emil all played a part in making your European journey such a positive one. It's always great to receive feedback that recognises the whole team!

We'll make sure your kind words reach all three of them, and we hope to welcome you back on another Inspiring Vacation soon!

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Fabulous Inspiring Vacation in Europe

I agreed with my tour group friends, Mike was absolutely an A+ tour leader, he was knowledgeable, caring and with great sense of humor. I definitely think we were really lucky to have Mike to lead us with our inspiring European Vacation in May 2026.

1 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Michelle,

Thank you for your review!

We're thrilled to hear you and your fellow travellers had such a memorable experience, and it's great to know Mike made such a positive impression. We'll be sure to pass your kind words on to him.

We hope to welcome you back on another Inspiring Vacations holiday soon!

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

They reply quickly and provide…

They reply quickly and provide complete, detailed information.

20 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Beverly,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

20 Happy Days Great European Tour

Even if the tour was fast paced, we truly enjoyed every bit of it, especially we had an excellent tour leader all throughout and wonderful tour mates.

Our Tour Leader, Mike Rice, was so excellent and very approachable, knowledgeable, friendly, and extends beyonds his role as a mate. Highly commendable.

Kudos also to our tour bus drivers, especially Emil and Vio, who were all excellent and safe drivers.

It was really worth it and have given us happy memories.

1 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Rolando,

Thank you so much for your wonderful 5 star review!

We are thrilled you enjoyed the tour and came home with such happy memories. Mike, Emil and Vio will be delighted to hear your kind words and comments, and we will be sure to pass them on!

We hope to welcome you back on another Inspiring Vacation soon!

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

The tour ran without a hitch and our…

The tour ran without a hitch and our tour guide, Mike was very knowledgeable which made everything very easy. The driver was very competent and obliging at dropping g us off at tourist sites

30 April 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Diane,

Thank you for your review!

We are delighted to hear that you had a fantastic time with our tour guide Mike on your recent trip. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Customer Service was excellent

Alysha was excellent, she helped me with a choice of tours in different countries, however I settled on another tour within your group and she assisted me with the booking. I'm very excited and looking forward to my holiday.

13 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Wendy,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Alysha was able to assist with your Inspiring Vacation and to hear how excited you are about your trip!

We’ll be sure to pass on your compliments to her!

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

Magical Morroco? Your money dissapears like magic!

Booked and paid in September 2025, for the 15 Day Magical Morocco Premium Small Group Tour, stating 8th May 2026.
The war in Iran broke out and airlines cancelled flights to Doha. Our travel agent had been in touch with Inspiring throughout the process and even up to the 25th March when they advised;
"this situation creates uncertainty around your upcoming travel plans, however we encourage you to NOT TAKE ANY ACTION unless you have been directly impacted."
Subsequently, they advised that they would offer a $1600 "Credit" out of a roughly $6900 tour and accommodation due to "non-recoverable third party costs".
This appears to be a common theme with Inspiring Vacations - take and hold your money for 6 months and then throw you some peanuts back when an early and unavoidable cancellation arises.
Another tour we had booked, through intrepid to follow this one, gave us a 100% credit!
They are a thoroughly disreputable company who DO NOT act in the best interests of their customers.
I am telling all my friends an colleagues TO NOT USE THEM..

8 April 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Mark,

Thank you for your review, and we are sorry to hear of your disappointment.

As your booking was made through your travel agent, all correspondence regarding your booking, including the detailed reasoning behind the credit amount offered, has been provided directly to them.

Our team has advised the best possible outcome in terms of credit, given that your your Magical Morocco tour did proceed as scheduled. The credit advised reflects the maximum non recoverable amount we were able to secure from our suppliers, after also waiving our own cancellation fees.

While it wasn't possible to provide you with the outcome you were hoping for, we do hope you understand and appreciate our reasoning, and be assured that we will always do our best to help wherever possible.

Kind regards,
Inspiring Vacations

Rated 4 out of 5 stars

Good people skills

Good people skills

20 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Perry,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Mike Rice review

Mike Rice has been such amazing tour leader, very organised , efficient and knowledgeable. We had a good time doing our tour with him..

20 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Aiza,

Thank you for your kind words and positive feedback about your time on tour with us!

We’re thrilled to hear that Mike was able to make your Inspiring Vacation a memorable and amazing trip!

We’ll be sure to pass on your compliments to him!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Mike was an efficient tour leader with…

Mike was an efficient tour leader with great communication. He was very patient with questions and very helpful with any requests people had. I would love to go on a tour group with Mike again!

19 May 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Aura,

Thank you for sharing your positive travel experience with us! We are pleased to know that you enjoyed your holiday and had a great time on tour with your guide Mike!

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

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