Inspiring Vacations Reviews 

7,339
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 618 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, including guides and drivers, who are often described as knowledgeable and organized. The booking process is frequently highlighted as easy and user-friendly, with many appreciating the clear instructions and supportive assistance. People generally find the holidays and tours to be well-organized, enjoyable, and memorable, contributing to an overall excellent service. However, some customers expressed dissatisfaction with communication, citing unanswered emails and unreturned phone calls after initial payments. Others noted a lack of flexibility regarding booking changes or special circumstances, feeling standard policies were applied without sufficient understanding.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their tour guides and coordinators for... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing great satisfaction and enjoyment... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting its ease and efficiency. Many... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fairly Easy booking of the tour/holiday. The portal page is a bit clunky in that there are no options to say something is N/A (not applicable) to your situation or ability leave a comment as to why. O... See more

Company replied

Rated 4 out of 5 stars

IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more

Company replied

Rated 4 out of 5 stars

This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more

Company replied

Rated 4 out of 5 stars

I have booked a trip with a friend of mine departing November 2026 still 5 months to go. So far so good until now, respond quickly to my (our) questions and keep in touch communications. Then, we real... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(7,339)

616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The tour was well organised

The tour was well organised. We experienced an extensive trip through 3 islands & were introduced to not only the language but to a variety of cultural experiences. Accommodation was great & the tour guide Keiji was exceptional! Thank you Inspiring Vacations. This was my 3rd tour with this company & I have booked a 4th for 2027.

15 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Glenda,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

As a 82 year old

As a 82 year old, first time solo traveller I cannot fault the 13 day Inspired Sri Lanka Solo trip I have just completed. From the start I had reassurance that I was to be accompanied at all times, including my big worry of being picked up at the airport. Our guide, Khancana had so much information to share, from history, practices, products and every day life. A special experience with some challenges, physically, for some one with short legs and a bit of a breathing problem with heights....Horton Plains really tested me and I would not have been able to achieve this without such caring help from both the guide and one fellow tourist. New friends, Great experiences, More insight into many sujects.

26 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Denise,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Khancana on your recent trip. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Entry into my last voyage

Entry into my last voyage.
From the advert in the west australian to my first
conversation with Kate, I knew this was going to be
the voyage to Japan I had been waiting for.
A complete tour from top to bottom, with time each day to stop and see the place, taste the food &
meet the People.
My experience with the staff was jovial & informative,
& although I am well in my eighties I was able to
manage the computer requirements without the assistance of my grandies.
This may well be my last voyage, to which I am looking
Forward to with great anticipation, roll on Nov 2026.
Laurie H

the

2 June 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Laurie,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Kate was able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to them.

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

Beware Inspiring Vacations charges much higher price for optional tours

We just came back from our "25 Day Inspiring South America with Santiago Small Group Tour".
During the tour, we found there was a big price discrepancy for the optional tour - Tango Dinner Show. We paid AUD 264 per personx2=AUD 528 before the trip; while some other people who didn't book/paid the show in advance were offered USD 95 per person for the same show. According to the exchange rate USD 95= AUD 132.18, while we paid AUD 264 per person, about DOUBLE the actual price. The difference for 2 persons we paid is about AUD 264 more. We noticed we paid more for the other optional tours as well, however they seemed not as much difference as this one. We contacted Inspiring Vacations after the trip and the Customer Success Specialist refused to do anything about the extreme high price of the Tango Show.
Your reply sounded pathetic. You don't think you have any responsibility for that? The travellers like us put all our trust on you believing you did your due diligence on selecting the proper supplier, not the supplier that rips-off customers. You have local contacts so you should know the market. Even if you go to the website, you would find the approximate price, you would know double price didn't seem right, no matter what. Stop blaming others!

2 June 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Teresa,

Thank you for sharing your review.

We're sorry to hear that your experience with the optional tour pricing did not meet your expectations. We would like to take a moment to provide some clarity on how our optional tour pricing works.

The prices for our optional tours are set by our on-ground operators and are based on pre-paid rates, which are secured in advance to guarantee your spot on the experience. These rates are confirmed and locked in prior to departure, and are reflected in the price you pay when booking through us. When optional tours are purchased locally and on the day or with your guide, these are subject to availability and are priced at local instant purchase rates, which can differ from our pre-secured rates. Unfortunately, local availability is never guaranteed, and we are not always able to predict when or whether spaces will remain.

We're sorry to hear that this caused frustration during your trip, and please be assured that your feedback has been reviewed and shared with the relevant parties.

While we are not able to change your own experience, your feedback will allow us to improve how we interact and deliver our services in the future. We therefore really appreciate you taking the time to share this with us and remain committed to delivering outstanding customer service and inspiring travel experiences.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

We have just finished the Wonders of…

We have just finished the Wonders of Turkey with Gulet Tour and I can't speak higher of the holiday. Our tour guide Celal Ceylan (Jay) was amazing, so knowledgeable and passionate about his country! He tried hard to teach us some of his language even though we weren't very good learners and our driver Mr Harkan has to be the best driver in Turkey, he was so good at finding the best spots to drop us close to the attractions and always there to pick us top when we had finished, we felt extremely safe with him. Our only issue for the whole trip was the transfer from the airport to hotel which we had booked and paid for didn't wait for us.

14 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Robyn,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time.

To better assist you with your transfer issue, please reach out to our team directly with your contact information and any specific concerns you have. As this post does not have your contact details, we are unable to follow up with you directly.

We value your input and are committed to addressing your concerns.


Kind Regards,
Inspiring Vacations

Rated 2 out of 5 stars

We booked our Africa tour back in…

We booked our Africa tour back in September 2025. We knew that we were staying on after and told Inspiring Vacation that was what we are doing. So we had 2 options get a refund for airfares and book our own or extend our flight back with a week. And they were going to come back to us with the options before they booked....Sigh , I just came back from 30 days in South America with them, which was a good trip with some hickups. Lo and behold I check our African trip and the flights are booked so now thy can only offer us a credit (which amount to $5600 for 2) and the other options you have to fill in paperwork for. Its totally frustrating, I understand a company has to grow but now we also have to deal with a call centre overseas, double frustrations. Obviously we like to book our flights sooner rather than later. Just watch out for this when you book if you have any slight variations they very set.

3 June 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Mona,

Thank you for bringing your experience to our attention. We’re very sorry to hear about your recent tour, and we appreciate your feedback.

To better assist you, please reach out to our team directly with your contact information and any specific concerns you have. As this post does not have your contact details, we are unable to follow up with you directly.

We value your input and are committed to addressing your concerns.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Great communication

Great communication and value for money. This is the second time we've booked with them and it probably won't be the last.

2 June 2026
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Reply from Inspiring Vacations

Hello Keith,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

easy to follow emails

easy to follow emails, good backup specialist internet consultants. well priced tours. pretty much complete

6 April 2026
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Reply from Inspiring Vacations

Hello Robert,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars

Great trip at a good discount but…

Great trip at a good discount but inflexible payment options. Have to pay in full 18 months before the trip

27 May 2026
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Reply from Inspiring Vacations

Hello Graham,

Thank you for taking the time to provide your feedback. We’re pleased to hear you have found a great tour from our selection and found it to be good value.

We appreciate your comments regarding the payment schedule and understand that paying in full well in advance can feel inflexible. This approach does, however, help us secure early commitments and offer highly competitive pricing on our trips.

We look forward to welcoming you on your trip.

Kind Regard
Inspiring Vacations

Rated 5 out of 5 stars

Korean UNESCO tour.

Our tour guide John was amazing. He went above & beyond for us. Nothing was a problem. He was very knowledgeable & very informative. Our accommodation was excellent & our bus was air-conditioned &very comfortable.

1 June 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Rita,

Thank you for your glowing 5 star review!

We are delighted to hear that you had a fantastic time with our tour guide John on your recent journey through South Korea. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

South Korea tour with John Lee

Our tour guide John Lee was truly an amazing person. The knowledge and his ability to explain all areas of our tour for 5 days was so inspirational that i would recommend this tour of south Korea to all travellers...thank you John....

28 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello,

Thank you for your lovely review!

We’re so pleased to hear you had a fantastic experience with our tour guide John on your recent trip through South Korea . A great guide can really enhance a journey, and we’re glad his knowledge and support helped make your holiday so memorable.

We look forward to welcoming you on another Inspiring Vacations tour soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

South Korea is a wonderful country…

South Korea is a wonderful country which exceeded our expectations. Incredible scenery, natural beauty and deep cultural experiences abounded over the 13 days we visited. Highly recommend you see it too.

1 June 2026
Unprompted review
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Reply from Inspiring Vacations

Hello RI,

Thank you for sharing your positive experience with us. We’re delighted to hear you enjoyed your holiday to South Korea and had an incredible time appreciating the natural beauty and cultural experiences of the country.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Friendly staff on the phone

30 May 2026
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Reply from Inspiring Vacations

Hello John,

Thank you so much for taking the time to share your experience with us!

We are delighted to hear that our friendly staff were able to provide you with prompt and effective customer service.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Yep, easy to do

Yep, easy to navigate the booking process. email correspondence very quick and helpful.

25 May 2026
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Reply from Inspiring Vacations

Hello Alan and Linda,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

It was a wonderful and enjoyable…

It was a wonderful and enjoyable experience and will remember it for a very long time.

Justin was informative, energetic and demonstrated a real passion for his country and care for his customers.

However, more work is required to improve safety. On one occasion on the first day, the bus swerved violently. I reported this to Justin who later announced that it was due to the condition of the road. I then told Justin to instruct the driver to drive to conditions.

I noticed when sitting at the front of the bus that we were travelling faster than the speed limit at various times and have a photo of the speedometer above 100km/hr.

The driver was always polite and helpful but needs a firm reminder to travel safely at all times.

23 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Paul,

Thank you for your review, and we're really pleased to hear Justin made such a strong impression — his passion and care for the group clearly came through throughout the trip.

We do want to address your safety concerns directly. This is something we take seriously, and we're sorry that the driving gave you cause for concern on more than one occasion. We will be passing your comments on to our ground operator to ensure it is addressed with the driver. Safe and responsible driving is an expectation we hold for all operators we work with.

Thank you for bringing it to our attention, and we're glad that despite this, the overall experience was one you'll look back on fondly.

Kind regards,
Inspiring Vacations

Rated 1 out of 5 stars

Broken promises and terrible communication cost me time and money

I am writing this review prior to my trip due to an incredibly frustrating experience with Inspiring Vacations' flight booking portal and customer service. Immediately after booking, I noticed the flights loaded into my portal did not match what I selected; they included much longer layovers. I called within 10 minutes to fix this, but my experience over the next two days consisted of broken promises and missed call-backs:
Day 0, 9:35 pm: Told the flight specialist wasn’t in yet. Arranged a call-back for 10:35 am the next day due to my work commitments. The call never came.
Day 1, 10:50 am: I called them. I was assured a specialist would call within the hour, and the agent promised to follow up personally in 1.5 hours. No one called.
Day 1, 1:50 pm: I called again and waited on hold for 25 minutes. Despite warning them I had to return to work, I was left on hold and had to hang up.
Day 1, 4:00 pm: I called back and waited on hold for 46 minutes. I was finally told my tickets were already issued at 1:31 pm—well after my repeated attempts to reach them—and I would now have to pay a change fee. The specialist promised a change quote by the end of the day. It never arrived.
Day 2, 3:15 pm: Having received no email, I called again and waited on hold for another 45 minutes. The new specialist pushed the timeline out further, promising the quote in 24 to 48 hours. The problem is still unresolved. I am now stuck waiting to see how much they intend to charge me for an error that could have easily been fixed if their team had followed through on any of their promised call-backs. The lack of communication and accountability is completely unacceptable.

28 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Laura,

Thank you for bringing your experience to our attention. We’re very sorry to hear about your recent experience, and we appreciate your feedback.

To better assist you, please reach out to our team directly with your contact information and any specific concerns you have. As this post does not have your contact details, we are unable to follow up with you directly.

We value your input and are committed to addressing your concerns.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

The tour guide (Justin) is very helpful…

The tour guide (Justin) is very helpful on the travelers wellbeing & concerns. He provided detailed historical information to places we visited. He is enthusiastic on his jobs and made it more relaxing by cracking jokes. The driver is awesome as well. He drove through the mountains with ease & able to foresee and prevent road accidents. It’s really an “inspiring” tour. 😊

22 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Chris,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time on tour with your guide Justin.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Overall good 3-4 stars but room for…

Overall good 3-4 stars but room for improvement. No welcome meeting. Suncheon Film Set was terrible, maps of some locations would have been helpful eg Busan. Food choices very limited on some days which showed some lack of advanced planning around holidays. Inspiring vacations was inconsistent in pre nights accom and transfers. I wanted to book but was told this tour didn’t qualify yet another person on our tour was able to get this. IV website was also frustrating to use if you were flying in under your own arrangements. I had to make a number of calls in the booking process to get IV to fill the things in on the website

28 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Kristen,

Thank you for sharing your experience with us.

We're sorry to hear that some things fell short while on tour and with your pre booking experience, and your valuable feedback has been noted.

Thank you again for taking the time to share your thoughts — it does genuinely help us improve. We hope South Korea left you with some great memories despite the bumps along the way.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

South Korea

Justin for South Korea was very thorough in his explanations with each attraction and helped to make the trip fun and exciting.
All the hotel locations were excellent.
Overall, very good experience.
The playing of the two movies was a nice added feature along with the travel booklet
Possibly, a few settlement attractions could be moved through a little more slowly so as to enjoy the attraction more thoroughly. Thank you!

22 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Ron,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Justin on your recent trip. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars

The tour guide and bus driver were…

The tour guide and bus driver were excellent.
However the company could have organised a meet and greet on the arrival night to the hotels and name tags to the whole group so that people get to know each other initially.
A few more nature tours could be included in the itinerary as well
Also other tour companies use a numbering system on the seats in the bus so that people move around more
I feel also that an air port pick up two days before especially if you are staying in the same hotel should be included as well .. other companies do this
Inspirational tours are difficult to contact once they have your money . A person of reference should be easily contactable
I will not recommend this company to any of my friends
Also a itinerary should be sent to all parties who are travelling and paid or easy access to it
Kind regards
Anne Swanson

28 May 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Anne Marie,

Thank you for your review and feedback, we're pleased to hear your tour leader and driver were a highlight of your time on tour with us.

We appreciate the suggestions around meet and greets, name tags, seat rotation, and nature inclusions - your feedback is valuable and will be passed on to our internal teams for continuous improvement.

We do want to mention that full itinerary details are available to all guests through our Traveller Hub once a booking is made and confirmed and then before travel for your Final Documents. We hope that's a helpful reference for anyone travelling with us in future. Our team is also reachable via phone, email, and live chat, and emergency contact details are included in all final documents for real-time support while on tour.

While we can't change your experience, we do hope there were moments from the trip you'll look back on warmly. We're sorry we didn't meet your expectations in full, and we appreciate you sharing your thoughts.

Kind regards,
Inspiring Vacations

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