Fairly Easy booking of the tour/holiday. The portal page is a bit clunky in that there are no options to say something is N/A (not applicable) to your situation or ability leave a comment as to why. O... See more
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IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more
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This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more
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I have booked a trip with a friend of mine departing November 2026 still 5 months to go. So far so good until now, respond quickly to my (our) questions and keep in touch communications. Then, we real... See more
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Company details
About Inspiring Vacations
Written by the company
Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.
Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.
Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.
Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.
Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.
Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.
Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.
Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.
Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.
Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.
Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.
Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.
Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.
Our Promise
We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.
Contact info
Level 2, 420 St Kilda Rd, 3004, Melbourne, Australia
- 1300 88 66 88
- support@inspiringvacations.com
- www.inspiringvacations.com
4.4
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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We travelled with Inspiring to South…
We travelled with Inspiring to South America and had a medical incident whereby we needed to stay 2 extra nights in a location, reschedule 1 flight and cancel 2 nights accommodation at the next location. we would rejoin the trip. We called the Emergency numbers listed in our Trip Itinerary - all were unanswered, sent an email to Inspiring Aust - all unanswered. We were left to rearrange the trip ourselves with significant extra costs. If Inspiring had made the calls to change the accommodation and airfares there would have been no additional costs. We took it up with Inspiring on our return who dismissed our matter. we took it up with the Office of Fair Trading. There response to them included significant rewriting of history - they are liars and that says so much about a businesses ethics!
1 October 2025
Unprompted review
Reply from Inspiring Vacations
Hello Peter,
We are sorry to hear of your experience and we understand this was a very stressful situation. We have a great deal of sympathy for the illness you experienced during your tour and hope that you were still able to enjoy your trip despite this.
Our response to Fair Trading was based entirely on documented records including call recordings, emails, and correspondence with our on-ground operator and your travel agent, all of which confirm the sequence of events as we outlined them. We stand by the accuracy of our response.
As documented, you communicated with your tour leader when you became unwell, which was the right thing to do. We also want to clarify that our support email is not an urgent response channel and advises a turnaround time of three business days, which was communicated to you via automated reply at the time.
Costs arising from a medical event during a tour are not the liability of Inspiring Vacations, and this was communicated to you on multiple occasions. We understand that you felt these costs should be covered by Inspiring Vacations rather than your travel insurance, however that is not a position we are able to agree with. Travel insurance exists precisely for situations like yours, and as you have advised us that you hold a policy, we would genuinely encourage you to pursue that claim. We hope it provides you with the outcome you are looking for, and if you require any further documentation from us to support that process, please do reach out and we will be happy to help.
It is a shame that this experience has led to this review, as it does not reflect an accurate account of the events or the support provided by our team.
Kind regards,
Inspiring Vacations
Reply from Inspiring Vacations
Hello Joy,
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
Very easy and comprehensive booking…
Very easy and comprehensive booking instructions. Staff very knowledgeable and helpful
10 June 2026
Reply from Inspiring Vacations
Hello John,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience with our staff.
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
I was the winner of the Sri Lanka tour
I was the winner of the Sri Lanka tour, and it honestly still feels surreal to say that. From the moment the trip started, everything was organised, welcoming, and completely stress‑free. Sri Lanka is one of those places that stays with you — the mix of culture, scenery, wildlife, and people made it feel special from day one.
The itinerary was full and gave me the chance to see so many sides of the country: Sigiriya at sunrise, the misty tea plantations, the coastline, the temples, the wildlife. Our guide was fantastic — knowledgeable, funny, and genuinely proud to share his country. It made the whole experience feel richer.
If I had one small piece of feedback, it’s that a little more downtime would have been perfect. Some days were quite long, and even an extra hour here or there to unwind would have made the pace feel a bit more balanced. But every day was filled with things worth seeing, so it’s hard to complain.
Winning this trip was such a gift. I came home with new memories, new appreciation for Sri Lanka, and a huge sense of gratitude. I’d happily recommend Inspiring Vacations to anyone wanting a well‑organised, meaningful travel experience.
7 May 2026
Unprompted review
Reply from Inspiring Vacations
Hello RG Neas,
Thank you for sharing such a wonderful review — and congratulations again on winning the Sri Lanka tour! We are so thrilled it lived up to the excitement and that Sri Lanka left such a lasting impression on you.
We're delighted to hear that your guide made the experience feel so rich and memorable — a knowledgeable and passionate guide truly does make all the difference, and we'll be sure to pass your kind words on to him.
We also appreciate your honest feedback regarding the pace of the itinerary. It's something we always take on board, and we'll be sure to share this with our team as we continue to refine the experience for future travellers.
We hope this is just the beginning of your travels with us, and we look forward to helping you plan your next adventure!
Kind Regards,
Inspiring Vacations
Booking made easy
I thought the original information on the website was easy to understand. There was good follow up on any questions I had and the ability for staff to see what had been previously discussed with other service team members saved a lot of time not having to repeat my questions. This is the 2nd holiday I have booked and hopefully the final holiday experience will match the booking experience.
8 June 2026
Reply from Inspiring Vacations
Hello Andrew,
Thank you so much for taking the time to share your experience with us!
We sincerely appreciate your feedback and look forward to having you travel with us again soon.
Kind Regards,
Inspiring Vacations
Extraordinary 40% off deal led to to quick and easy booking
Eye-catching 40% off deal led us to book this short holiday trip to the USA and Canada for 12 days, that saved us over $2,000 on the regular already-reduced price. Our questions concerning visa and ESTA requirements were quickly and expertly answered on the phone by Inspiring Vacations staff. The booking process was quick and easy online with a small deposit followed by full balance payment within a few days because of the closeness of our departure date in August.
3 June 2026
Reply from Inspiring Vacations
Hello Stephen,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience, as well as a great deal!
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
Booking transparency
Booking confirmation was delayed several days.
The tour is of good value, however
More transparency in the tour booking would be appreciated.
5 June 2026
Reply from Inspiring Vacations
Hello Mario,
We really appreciate you taking the time to leave a review, and we do thank you for your feedback. Thank you again for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacation
I am satisfied with the service of your…
I am satisfied with the service of your team. They always answered to my call. They responded to my request positively. It was effectively projected in my mail. All the staff in the team were polite and helpful. The price I paid for this tour is remarkable with 40% discount . Thank you
5 June 2026
Reply from Inspiring Vacations
Hello Seow,
Thank you so much for taking the time to share your experience with us!
We sincerely appreciate your feedback and look forward to having you travel with us soon.
Kind Regards,
Inspiring Vacations
Reply from Inspiring Vacations
Hello Denise,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
The booking process
The booking process was made very simple by speaking to Maddie on the phone. She was very thorough and happily answered my questions.
27 May 2026
Reply from Inspiring Vacations
Hello Margaret,
Thank you for your kind words and positive feedback!
We’re thrilled to hear that Maddie was able to assist with your Inspiring Vacation.
We’ll be sure to pass on your compliments to her.
Kind Regards,
Inspiring Vacations
Communication needs a makeover and significant improvement
I liked everything about the tour to Peru and Ecuador, apart from the following:
1) We requested the full itinerary of the tour and flight details when we booked, and despite several subsequent requests for this, we only received the details much later (in the case of the Galapagos leg, just before we flew there;
2) The Galapagos leg specified that we could each take just one small bag on boat trips between islands. However, the trip between Santa Cruz and San Cristóbal was a boat trip, and so we were concerned about how we were going to get the rest of our luggage there, as we were not returning to Santa Cruz. I emailed Inspiring Vacations from Guayaquil the day before we were to fly to Santa Cruz and told them we were very concerned about this - and asked them to reply immediately.
All we got was an email saying they'd respond within 3 days. After 3 days, I sent a further email insisting on a reply - and to cut a long story short, we only received a response after we'd returned to Sydney, and that response was that they'd respond within 3 days!!
It's only today that I received a final reply, and there is still no valid reason why my enquiry was ignored for such an extended period!
12 May 2026
Unprompted review
Reply from Inspiring Vacations
Hello Cedric
Thank you for bringing this to our attention.
We're very sorry to hear about your recent experience and can see that a team member has been in touch with you regarding your concerns.
Kind Regards,
Inspiring Vacations
With reference to my previous review
With reference to my previous review. We have been in touch with one member of your Support team to no avail. Unfortunately, zero understanding, no acknowledgement of the mistakes that have been made and I am finding it difficult to get my questions answered.
I would appreciate talking to someone else. So would welcome a phone call or an email from IV.
5 June 2026
Unprompted review
Reply from Inspiring Vacations
Hello,
Thank you again for bringing this to our attention.
We're very sorry to hear about your recent experience. I believe that our team have now assisted with your concerns.
We hope you have an enjoyable journey
Kind Regards,
Inspiring Vacations
Staff very helpful on the phone
3 June 2026
Reply from Inspiring Vacations
Hello Vic,
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
I had to wait for sales to open or call
I had to wait for sales to open or call
me back to purchase or inquire about tours. It took a couple days to get a call back.
26 May 2026
Reply from Inspiring Vacations
Hello Lynn,
Thank you for taking the time to review our service. I’m sorry that, due to the time difference, there was a delay in returning your call.
We do offer an easy-to-use website for times like these, however we understand that speaking with our knowledgeable and helpful sales team can provide a more personalised experience.
We look forward to welcoming you on your journey soon.
Kind regards,
Inspiring Vacations
Great Small Group Touring
This was an extremely well organised small group tour.
18 May 2026
Unprompted review
Reply from Inspiring Vacations
Hello Renata,
Thank you for sharing your positive experience with us! We are pleased to know that you found the tour extremely well organized and enjoyed the small group tour.
We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.
Kind Regards,
Inspiring Vacations
Good knowledge
2 June 2026
Reply from Inspiring Vacations
Hello Merri,
We really appreciate you taking the time to leave a 5 Star review. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
Would have like my help when we…
Would have like my help when we cancelled our trip. Also you don’t book with Princess Cruises and we only cruise Princess. Would have preferred money back in our account rather than a credit
1 June 2026
Reply from Inspiring Vacations
Hello Narelle
Thank you for your feedback.
We are sorry to hear that you had to cancel your booking, and we thank you for your patience and understanding during the cancellation process.
We hope to see you travel with us in the near future.
Kind Regards,
Inspiring Vacations
Reply from Inspiring Vacations
Hello Richard
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
The tour was well organised
The tour was well organised. We experienced an extensive trip through 3 islands & were introduced to not only the language but to a variety of cultural experiences. Accommodation was great & the tour guide Keiji was exceptional! Thank you Inspiring Vacations. This was my 3rd tour with this company & I have booked a 4th for 2027.
15 May 2026
Unprompted review
Reply from Inspiring Vacations
Hello Glenda,
Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time.
We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.
Kind Regards,
Inspiring Vacations
As a 82 year old
As a 82 year old, first time solo traveller I cannot fault the 13 day Inspired Sri Lanka Solo trip I have just completed. From the start I had reassurance that I was to be accompanied at all times, including my big worry of being picked up at the airport. Our guide, Khancana had so much information to share, from history, practices, products and every day life. A special experience with some challenges, physically, for some one with short legs and a bit of a breathing problem with heights....Horton Plains really tested me and I would not have been able to achieve this without such caring help from both the guide and one fellow tourist. New friends, Great experiences, More insight into many sujects.
26 May 2026
Unprompted review
Reply from Inspiring Vacations
Hello Denise,
Thank you for your glowing review!
We are delighted to hear that you had a fantastic time with our tour guide Khancana on your recent trip. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.
We look forward to seeing you travel with Inspiring Vacations again.
Kind Regards,
Inspiring Vacations
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