Inspiring Vacations Reviews 

7,346
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the booking process easy and uncomplicated, praising the clear instructions and helpful assistance from staff. People frequently commend the staff and tour guides for their exceptional knowledge, helpfulness, and professional demeanor, ensuring well-organized and enjoyable trips with memorable experiences. However, some people mentioned significant dissatisfaction with customer service, citing issues like unanswered emails, unreturned phone calls, and poor communication regarding trip details. A few others also reported unhelpful support, experiencing long call center wait times and frequent disconnections.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, polite, and friendly.... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing excitement and satisfaction about... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy and user-friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting well-organized tours and helpful,... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing frustration over poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fairly Easy booking of the tour/holiday. The portal page is a bit clunky in that there are no options to say something is N/A (not applicable) to your situation or ability leave a comment as to why. O... See more

Company replied

Rated 4 out of 5 stars

This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more

Company replied

Rated 4 out of 5 stars

We have just finished the Wonders of Turkey with Gulet Tour and I can't speak higher of the holiday. Our tour guide Celal Ceylan (Jay) was amazing, so knowledgeable and passionate about his country! H... See more

Company replied

Rated 4 out of 5 stars

IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(7,346)

586 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

20 Happy Days Great European Tour

Even if the tour was fast paced, we truly enjoyed every bit of it, especially we had an excellent tour leader all throughout and wonderful tour mates.

Our Tour Leader, Mike Rice, was so excellent and very approachable, knowledgeable, friendly, and extends beyonds his role as a mate. Highly commendable.

Kudos also to our tour bus drivers, especially Emil and Vio, who were all excellent and safe drivers.

It was really worth it and have given us happy memories.

1 May 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Rolando,

Thank you so much for your wonderful 5 star review!

We are thrilled you enjoyed the tour and came home with such happy memories. Mike, Emil and Vio will be delighted to hear your kind words and comments, and we will be sure to pass them on!

We hope to welcome you back on another Inspiring Vacation soon!

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

The tour ran without a hitch and our…

The tour ran without a hitch and our tour guide, Mike was very knowledgeable which made everything very easy. The driver was very competent and obliging at dropping g us off at tourist sites

30 April 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Diane,

Thank you for your review!

We are delighted to hear that you had a fantastic time with our tour guide Mike on your recent trip. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Customer Service was excellent

Alysha was excellent, she helped me with a choice of tours in different countries, however I settled on another tour within your group and she assisted me with the booking. I'm very excited and looking forward to my holiday.

13 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Wendy,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Alysha was able to assist with your Inspiring Vacation and to hear how excited you are about your trip!

We’ll be sure to pass on your compliments to her!

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

Magical Morroco? Your money dissapears like magic!

Booked and paid in September 2025, for the 15 Day Magical Morocco Premium Small Group Tour, stating 8th May 2026.
The war in Iran broke out and airlines cancelled flights to Doha. Our travel agent had been in touch with Inspiring throughout the process and even up to the 25th March when they advised;
"this situation creates uncertainty around your upcoming travel plans, however we encourage you to NOT TAKE ANY ACTION unless you have been directly impacted."
Subsequently, they advised that they would offer a $1600 "Credit" out of a roughly $6900 tour and accommodation due to "non-recoverable third party costs".
This appears to be a common theme with Inspiring Vacations - take and hold your money for 6 months and then throw you some peanuts back when an early and unavoidable cancellation arises.
Another tour we had booked, through intrepid to follow this one, gave us a 100% credit!
They are a thoroughly disreputable company who DO NOT act in the best interests of their customers.
I am telling all my friends an colleagues TO NOT USE THEM..

8 April 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Mark,

Thank you for your review, and we are sorry to hear of your disappointment.

As your booking was made through your travel agent, all correspondence regarding your booking, including the detailed reasoning behind the credit amount offered, has been provided directly to them.

Our team has advised the best possible outcome in terms of credit, given that your your Magical Morocco tour did proceed as scheduled. The credit advised reflects the maximum non recoverable amount we were able to secure from our suppliers, after also waiving our own cancellation fees.

While it wasn't possible to provide you with the outcome you were hoping for, we do hope you understand and appreciate our reasoning, and be assured that we will always do our best to help wherever possible.

Kind regards,
Inspiring Vacations

Rated 4 out of 5 stars

Good people skills

Good people skills

20 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Perry,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Mike Rice review

Mike Rice has been such amazing tour leader, very organised , efficient and knowledgeable. We had a good time doing our tour with him..

20 May 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Aiza,

Thank you for your kind words and positive feedback about your time on tour with us!

We’re thrilled to hear that Mike was able to make your Inspiring Vacation a memorable and amazing trip!

We’ll be sure to pass on your compliments to him!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Mike was an efficient tour leader with…

Mike was an efficient tour leader with great communication. He was very patient with questions and very helpful with any requests people had. I would love to go on a tour group with Mike again!

19 May 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Aura,

Thank you for sharing your positive travel experience with us! We are pleased to know that you enjoyed your holiday and had a great time on tour with your guide Mike!

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Mike Rice

Mike is the absolute consummate professional.
There is no task to big or small. His knowledge of everything Europe is impeccable and he has a great sense of humor.
I would not hesitate to go on another trip knowing Mike is the tour leader.
Thanks for a phenomenal trip.

19 May 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Gabrielle,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Mike on your recent trip to Europe. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Very good service

Very good service

17 April 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Claus,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that our friendly team were able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to them.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Clear concise and very knowledgeable…

Clear concise and very knowledgeable information on the trip I was interested in.

13 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hi golf9,

We really appreciate you taking the time to leave such positive feedback about your experience with us. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

As an inexperienced traveller and not…

As an inexperienced traveller and not very savvy on computers I found it quite easy to navigate. After going through your offers I found a tour that suited my preferences.

18 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Glenn,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Quick and easy

15 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Julie,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Easy to book

Easy to book, helpful girl we spoke to. (Taylor)

11 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Russel,

We really appreciate you taking the time to leave such positive feedback. We will be sure to pass on your comments to Tayla! Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Japan highlights tour

Really good experience on the 8 Day Highlights of Japan tour. Had a bit of everything, busy cities, temples, great food and scenery. Guide and bus driver were great and made the trip completely stress free.

15 February 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hi Matt,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday with us to Japan and had a great time.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Steven,

Thank you so much for taking the time to share your experience with us!

We are delighted to hear that Gemma was able to provide you with prompt and effective customer service.

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

Read the small print - you won't get your money back - even in war

Really poor customer service. Offered only 20% refund due to the Iran war and this in credits which have to be used within a very short space of time.
dont be scammed by huge discounts up front, read the small print of what you are agreeing to. There are more reputable companies that are as cheap

16 May 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Harmony,

Thank you for your review.

It's very disappointing to read that you feel that way. With the recent Middle East situation, our team has gone above and beyond to look into every possible way to assist our guests and offer the best solution they are able to.

While it wasn't possible to provide you with the outcome that you wanted this time, we do hope you understand and appreciate our reasoning and be assured that we will always do our best to help wherever possible.

Kind regards,
Inspiring Vacations

Rated 4 out of 5 stars

A refreshing experience.

While the travel company is basically a middle man for the supplier, their service is prompt, helpful and very professional. A pleasant change on the internet.

14 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Coral

Thank you for your review. We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

Do not use this company

Do not use this company. Our guide for Spain & Portugal was awful, the Alhambra tour was cancelled because they hadn't bought tickets in time; some were taken to the wrong hotels on arrival, customer support is a joke, and our promised refund still hasn't been paid after 30 days. Why on earth should it take that long?

16 March 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello John,

Thank you for sharing your feedback about your recent tour.

We're sorry to hear that your holiday did not meet your expectations. Please be assured that your feedback has been reviewed and shared with the relevant parties.

While we are not able to change your own experience, your feedback will allow us to improve how we interact and deliver our services in the future. We therefore really appreciate you taking the time to share this with us and remain committed to delivering outstanding customer service and inspiring travel experiences.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Had a great time on the South Korea…

Had a great time on the South Korea trip
I was very lucky to be on a small tour.
Hotels were great … very comfortable
Our fabulous, funny, intelligent guide Justin made the trip! He had some good recommendations for us. He took us to a great family restaurant in Andong Hahoe Village (UNESCO) It was an absolute feast which everyone enjoyed !

13 May 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Debra,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Justin on your recent trip with us to South Korea. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Laura and Louise

Laura and Louise were extremely competent and friendly and our dealings with them was fantastic

11 May 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Ron,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Laura and Louise were able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to them.

Kind Regards,
Inspiring Vacations

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