Inkthreadable Reviews 

951
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Garments arrived with the print stuck together, put in a random box, no branding slips and looked shocking like the customer service. I’ve never received such poorly printed poorly packed and shocke... See more

Company replied

Rated 5 out of 5 stars

A really helpful company with real people answering emails and sorting out questions without delay! I had a custom shirt printed, which was expertly done. A very positive customer experience. Very p... See more

Rated 5 out of 5 stars

I'd ordered from another supplier and had been disappointed, then I ordered from Inktheadable and found them faster and friendlier. But even more than that, I'd ordered the wrong size and while they... See more

Rated 5 out of 5 stars

So I have just started by business, have never had my logo Embroidered so I submitted my request which was too complex. I received correspondence from Em at Inkthreadable. Several emails later my Logo... See more

Company details

  1. Printed Clothing Store

Written by the company

UK based print-on-demand supplier that offers dropshipping for businesses selling t-shirts & other clothing, mugs, phone cases, tote bags, cushions, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

951 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(951)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, was contacted with advice about a design, made changes and received product quickly. Really pleased with final product. Will definitely use again. Thanks!

4 April 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your review!

Rated 5 out of 5 stars

Mary at Inkthreadable was great

Mary at Inkthreadable was really helpful, she responded to my inquiry quickly and provided me with the information I was seeking. Thank you so much Mary!

2 April 2025
Unprompted review
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Reply from Inkthreadable

Hi Jade,

Thanks so much for your feedback, Mary will be thrilled to hear this

Rated 5 out of 5 stars

Good quality products and great customer service

I have used Inkthreadable now for several years to outsource the production of some of my business's products. The website is good to use, the customer service is always very pleasant and responsive, and I can say that the garments with printed designs on are of a high quality too.

2 April 2025
Unprompted review
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Reply from Inkthreadable

Hi Ben,

Thanks so much for your feedback!

Rated 5 out of 5 stars

Mary answered my question within…

Mary answered my question within minutes and pointed me in the right direction. Good service! Thanks!

1 April 2025
Unprompted review
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Reply from Inkthreadable

Hi Benjamin, thanks so much for your review. We really appreciate it!

Rated 5 out of 5 stars

Mary was amazing...

Mary was amazing.... with quick communication awesome

31 March 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

Patient & Knowledgeable

There is a general feeling that Inkthreadable want your business to succeed so offer ideas and solutions. What is more valuable is there is also the patience and expertise to help implement any new processes that are required - Even if they have to repeat the odd tutorial!

28 March 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback! It's fantastic to hear that you've had such a positive experience.

Rated 5 out of 5 stars

Excellent Customer Service

I'm a new clothing brand and Inkthreadable have made it so easy for me to get started and any bumps in the road, Ink have been there 100% being so supportive and gone above and beyond every time I required assistance. I highly recommend, the quality of products are awesome and I enjoy working the team for my business.

28 March 2025
Unprompted review
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Reply from Inkthreadable

Hi Kevin,

We're thrilled to hear this, thanks so much for your review!

Rated 5 out of 5 stars

Fantastic Customer service!

Fantastic Customer service!! I used the online chat and it couldn't have been easier, I got a really prompt response and they were super helpful at helping me resolve an issue I had with a missed order from my customer (my mistake). I was able to get the order to the customer in time - so everyone happy! All the products I have ordered have been great quality. Thanks Inkthreadable

26 March 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your review. We're always happy to help!

Rated 5 out of 5 stars

Worked with Mary in customer service…

Worked with Mary in customer service after placing some orders to check quality of the work before opening an online store. The quality was good but we had some teething issues as you do and Mary and her team were so quick to respond over email and fix the issues which included a refund with no hesitation after seeing the issue and a change to my order where I accidentally used the wrong print file. Mary and her team have nothing but super fast and polite and that’s what you want when you are partnering with a PoD supplier!

21 March 2025
Unprompted review
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Reply from Inkthreadable

Hi Matt,

Thanks so much for your review, we really appreciate it!

Rated 5 out of 5 stars

Great customer service

First time working with them, I have to say their customer service is really great! The quality of my samples is very good! I hope we can have a long-term cooperation.

19 March 2025
Unprompted review
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Reply from Inkthreadable

Hi Kelly,

Thanks so much for your feedback, I really appreciate it!

Rated 5 out of 5 stars

Great site

Really like this site, good quality items, good and quick service, and everything is really well explained, which is great when you're just starting out.

17 March 2025
Unprompted review
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Reply from Inkthreadable

Hi Daniel,

Thanks so much for your review!

Rated 5 out of 5 stars

Reliable, excellent communication

I've had a great experience with Inkthreadable over the years, using them for several projects. The latest being Analogue Photography merch. I'm particularly happy with their comms, and flexibility in rushing me out an urgent order.

6 March 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback, it's much appreciated!

Rated 5 out of 5 stars

Great company with knowledgeable staff…

Great company with knowledgeable staff that will let you know if there's an issue with your design. Occasionally the odd error in items sent to customers (we're all human) but most importantly they are quickly and effortlessly rectified. May the relationship between us continue into the future.

4 March 2025
Unprompted review
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Reply from Inkthreadable

Hi Phil,

We really appreciate you taking the time to leave a review, thanks so much!

Rated 5 out of 5 stars

5 stars!

I highly recommend Inkthreadable as a great dropshipping supplier for custom products. The team are great and reply to any questions extremely quickly and super helpful. Only downside is when I ordered samples, the products they supply are very small sized however due to the quality and trust fir the company I highly recommend Inkthreadable and hope to keep on using them in the future once my website is finished.

27 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Nathan,

Thanks for your review!

Rated 5 out of 5 stars

Great experience

Great experience, Amy was extremely helpful and efficient. Very good quality product. Delivered even ahead of time. Highly recommended.

25 February 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback, we really appreciate it!

Rated 2 out of 5 stars

Very hit and miss quality

We have just cancelled our account with Inkthreadable. The quality sent out to customers is very hit and miss. Some prints are shipped that should never see the light of day. Quality control seems non-existent. Some garments have come back great, but we've had too many issues now with really, really bad stuff getting shipped. And it's always the file that's at fault... Even when you have no issues at all with the same file printed elsewhere. Even if the file *was* at fault, why ship blurry, terrible quality and then say "Oh we thought that's what you wanted". Just no.

17 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Claire,

I'm sorry to hear that your experience hasn't met expectations. We always aim for high-quality prints, and I appreciate you sharing your feedback.

Regarding the issues mentioned, we had previously advised that this particular artwork would not achieve optimal results when printed at less than 32cm wide. This was communicated in advance to ensure transparency around print quality expectations. The results on the tote bag are in line with what was advised.

That said, we never want our customers to feel dissatisfied, and we take quality control seriously. Em from our team will be reaching out to discuss this further and see how we can assist.

Rated 5 out of 5 stars

High Quality Prints

Ordered the Portrait Matte Art Print in different sizes to check paper and print quality in order to use in my online store. I was impressed with all the stages of my customer journey, from the placing the order until I received the prints. I ordered on Thursday afternoon, the order was completed on Friday and I had the items on hand on Saturday! Print quality was outstanding, secure packaging and high level of customer service all the way through! Highly recommend Inkthreadable for your Print on Demand requirements.

15 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Melina,

We're thrilled to hear you're happy! Thanks so much for your feedback.

Rated 5 out of 5 stars

The go to for print on demand

My experience was made easier with a quick and precise reply. Mary was a huge help in making sure I had everything correct before ordering.

12 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Gaz,

Thanks so much for your feedback!

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