I needed to send funds to an extremely sick person. I needed to do it quickly due to businesses closing. It has been 20hours and I am still battling with the ridiculous system of Independent Reserve... See more
Company replied
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See what reviewers are saying
Top shelf exchange. Support may take a few hours to respond but when they do it's really clear and appropriate...not pro forma responses. Really happy with their security protocols and ease-of-use. Ge... See more
I have accounts in 3 Australian exchanges and Independent Reserve is the one I most trust. The others I use only for trading obscure coins. One of those was recently hacked & I lost all my funds. Thei... See more
Support were very quick to respond to questions during the day and even night! A lot more responsive than the other Exchanges out there. I've transferred large sums of AUD and Crypto to and from sev... See more
Company details
Information provided by various external sources
The best place to buy, sell and trade Bitcoin, Ethereum and other cryptocurrencies in Australia and New Zealand with AUD, NZD and USD. Digital Currency Exchange of the Year 2019.
Contact info
Level 26/44 Market Street, 2000, Sydney, Australia
- www.independentreserve.com
You should know
3.8
Great
195 reviews
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Bumpy onboarding
Bumpy onboarding. KYC files could not be uploaded. Unclear why these documents are even requested given the company has all the information contained in the Singpass.
30 May 2025
Unprompted review
Reply from Independent Reserve
Hi Z.H,
Thanks for the feedback. We're genuinely sorry that your onboarding experience wasn't straightforward. Even with Singpass, regulations require us to verify certain documents directly for AML/CTF purposes.
We’re actively working to reduce friction and have made improvements to uploads, guidance, and status updates over the past few months.
We value constructive criticism like this. If you still need assistance, please don't hesitate to contact our support team.
Warm regards,
Independent Reserve team
I have always had first class service
I have always had first class service. I use them as a cashout to NZ$ and they are quick to get the funds to me. Excellent company.
29 May 2025
Unprompted review
Reply from Independent Reserve
Hi Nic,
Thank you so much for your positive feedback and 5-star review! We're delighted to hear that you had a great experience. Our team is dedicated to providing excellent service and support, and it's uplifting to know we've met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Independent Reserve team
great company
great company, very secure, right on top of everything you do.
28 May 2025
Unprompted review
Reply from Independent Reserve
Hi Rowena,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Easy to get around the website and fees…
Easy to get around the website and fees are very competitive.
20 May 2025
Unprompted review
Reply from Independent Reserve
Hi Paul,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
I have used the service for a time with…
I have used the service for a time with DCA. It had low trading fees but the withdrawal fees were a killer. I chose to remove my funds due to the lack of transparency on the bad reviews and blatant fake positive reviews
4 May 2025
Reply from Independent Reserve
Hi Russell,
Thank you for taking the time to share your experience and for being a long-time user of our platform. We appreciate your support.
We understand your concern regarding the withdrawal fees, these are mainly to cover blockchain network costs and is fluctuating based on market conditions. That said, we’re continuously reviewing our fee structure to make it more favourable for our users.
Have a nice day!
Regards,
Independent Reserve Team
Useless Support
I can't login as I don't remember the postcode I setup on my account. I found there is no phone, email or chat support for those who can't login. After messing around for ages, I finally found somewhere I can sent a message on a webform and they say up to 24hr wait for a response. Pathetic!
1 May 2025
Unprompted review
Reply from Independent Reserve
Hi Andy,
Thank you for sharing your experience. We completely understand how frustrating it can be to have trouble logging in.
On our website, under the “Help” section at the top, there’s a clearly marked “Contact Support” or “Trouble Logging In” option designed to assist users in situations like yours.
While our SLA (Service Level Agreement) is set at 24 hours, this does not mean you need to wait the full day. In most cases, our agents respond within the first few hours, sometimes even within minutes, to ensure users can regain access as quickly as possible.
Have a nice day!
Regards,
Independent Reserve Team
I am not impressed so far
I am not impressed so far. Customer Support has taken over a day to answer my request about verification. There are both negative and positive reviews about them here. I am not sure I will continue to use them.
30 April 2025
Unprompted review
Reply from Independent Reserve
Hi Verlaine,
We’re truly sorry for the delay you experienced. We understand how important it is to get verified quickly so you can start using your account without interruption.
When there’s a surge in new registrations, our team may require a little extra time to complete reviews carefully and securely. Rest assured, every application is important to us, and we’re continuously improving our response times to serve our users better.
We appreciate your patience and understanding.
Have a nice day!
Kind regards,
Independent Reserve Team
xtremely Disappointed – Unjustified Account Actions and Withdrawal Delays
I had a very disappointing experience with Independent Reserve. My funds were held for an entire week when I tried to transfer to another account, without any clear explanation. Even standard withdrawals both crypto and bank transfers took over 4 hours to process, which is far below industry standards.
They requested my bank statement without a valid reason, despite all my previous verifications being completed. Eventually, they chose to close my account, seemingly to cover their tracks. This kind of behavior raises serious concerns about transparency and reliability.
I would caution others to think twice before using this platform. There are far better and more responsive exchanges out there.
19 April 2025
Unprompted review
Reply from Independent Reserve
Hi Ye Win,
We appreciate you taking the time to share this with us.
As a regulated exchange licensed by the Monetary Authority of Singapore (MAS), Independent Reserve is required to comply with strict regulatory and compliance standards. This means that from time to time, we may need to request supporting documents or conduct additional reviews to ensure all transactions meet these requirements.
We understand that this can be frustrating, especially when it delays withdrawals, but please know these measures are in place to protect our users and maintain a secure trading environment.
Every action taken was done in accordance with MAS regulations and compliance obligations, never arbitrarily.
Thank you for your kind understanding.
Warm regards,
Independent Reserve Team
Don’t bother
Don’t bother. I’ve tried my best with these guys. They try, they aren’t dishonest. Just incompetent. Ive lost coins. I’ve tried another exchange, so much better. As the value of your wallet grows, you will want a more capable and customer focused exchange. C grade.
19 April 2025
Unprompted review
They are honest direct and upfront
They are honest direct and upfront so no beating around the bush
19 March 2025
Unprompted review
Reply from Independent Reserve
Hi Daniel,
Thank you so much for your positive feedback and 5-star review! We're delighted to hear that you had a great experience. Our team is dedicated to providing excellent service and support, and it's uplifting to know we've met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Independent Reserve team
A very reliable and safe Exchange
Never any holdups in their service. This is a reliable and safe exchange that I have used since 2019 without any problems. I highly recommend this exchange to anyone wanting to buy Bitcoin or other crypto in small or large amounts with the lowest fees in Australia. Their OTC desk is also highly reliable with helpful staff.
11 March 2025
Unprompted review
Reply from Independent Reserve
Hi Melisande,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Reply from Independent Reserve
Hi Wayne,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
I love IR
I love IR. Crypto can be a bit dodgy, but IR has always made me feel safe.
25 February 2025
Unprompted review
Reply from Independent Reserve
Hi vengefulvegan,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Top notch security
Reliable transactions and payments. Security is top notch.
16 February 2025
Unprompted review
Reply from Independent Reserve
Hi Simon,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
The service is very SMSF friendly
The service is very SMSF friendly. Recommend to anybody running SMSF.
13 February 2025
Unprompted review
Reply from Independent Reserve
Hi Miroslav,
Thank you so much for your positive feedback and 5-star review! We're delighted to hear that you had a great experience, particularly with your SMSF. Our team is dedicated to providing excellent service and support, and it's uplifting to know we've met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Independent Reserve team
Independent Reserve makes everything so EASY for you.
I am in my 7th decade of life. I struggle with most websites. I failed to verify with a few Crypto websites several years ago. My son ended up managing my crypto account despite the tax complications. Independent Reserve is the first crypto account I have independently and successfully managed on my own. They make life so easy for you. Their Support is run by real people too and very quick to respond.
Thank you Independent Reserve,
12 February 2025
Unprompted review
Reply from Independent Reserve
Hi Bulelwa,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Stay away from this mob
Stay away from this mob. Their Customer Service is terrible. They are definitely untrustworthy.
7 February 2025
Unprompted review
Reply from Independent Reserve
Hi there,
Thank you for taking the time to share your feedback - we value every comment we receive.
We’re sorry to hear that your experience did not meet your expectations. We tried to locate your account but were unfortunately unable to find a matching record in our system.
If you would like further assistance, please feel free to reach out to us directly so we can help resolve any issues.
Have a nice day ahead!
Warm regards,
Independent Reserve Team
Really well trusted place to trade…
Really well trusted place to trade crypto. We have been using Independent Reserve for years and I've found the platform to be easy and secure. Personally, I wouldn't go anywhere else.
6 February 2025
Unprompted review
Reply from Independent Reserve
Hi CZ,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Solid and smooth experience
Solid and smooth experience. Fast cash in and out of my bank account when I do crypto trades.
Just a trusted place to do crypto.
2 February 2025
Unprompted review
Reply from Independent Reserve
Hi,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Reliable and trustwirthy
Reliable, trustworthy and easy to use.
My user experience is totally fine with them.
No crazy overwhelming offers and campaigns jumping into your eye as other crypto trading exchanges do.)
31 January 2025
Unprompted review
Reply from Independent Reserve
Hi Olga,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
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