I needed to send funds to an extremely sick person. I needed to do it quickly due to businesses closing. It has been 20hours and I am still battling with the ridiculous system of Independent Reserve... See more
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See what reviewers are saying
Top shelf exchange. Support may take a few hours to respond but when they do it's really clear and appropriate...not pro forma responses. Really happy with their security protocols and ease-of-use. Ge... See more
I have accounts in 3 Australian exchanges and Independent Reserve is the one I most trust. The others I use only for trading obscure coins. One of those was recently hacked & I lost all my funds. Thei... See more
Support were very quick to respond to questions during the day and even night! A lot more responsive than the other Exchanges out there. I've transferred large sums of AUD and Crypto to and from sev... See more
Company details
Information provided by various external sources
The best place to buy, sell and trade Bitcoin, Ethereum and other cryptocurrencies in Australia and New Zealand with AUD, NZD and USD. Digital Currency Exchange of the Year 2019.
Contact info
Level 26/44 Market Street, 2000, Sydney, Australia
- www.independentreserve.com
You should know
3.8
Great
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Simplicity
I tried a couple of different brokers before signing up with Independent Reserve, and found them to be confusing and frustrating to follow.
Independent Reserve made the exercise seamless and simple.
Well done guys!
20 November 2025
Unprompted review
Best platform
Exceptional platform, ease of investment and especially divestment into your bank account unlike many others.
13 November 2025
Unprompted review
Trouble free
I've always found it easy to buy & sell cryptos when ever the need arises. It's easy to review my portfolio & make changes.
5 October 2025
Unprompted review
Great exchange to use
Great exchange to use. Easy set up and good service.
14 October 2025
Unprompted review
A great place to buy and sell crypto
A great place to buy and sell crypto. Really easy to set up a personal or smsf account. Their security systems to keep my crypto safe are great too. Would highly recommend
3 November 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I dove right in without scoping out the…
I withdrew $50!!
Independent Reserve charged me $9!!.
That means they took 18% of my withdrawal amount as fees. For comparison, here are some typical fee structures from other exchanges:
Coinbase Pro: Around 0.5% per transaction.
Binance: Around 0.1% per transaction.
Kraken: Around 0.16% per transaction.
Let's put this into perspective:
At 0.5% (similar to Coinbase Pro), your fee would have been $0.25.
At 0.1% (similar to Binance), your fee would have been $0.05.
So, Independent Reserve is charging you nearly 36 times more than Binance and 30 times more than Coinbase Pro for the same service. This is not just a rip-off; it's borderline predatory.
You might want to consider switching to an exchange with more reasonable fees unless you have a specific reason to use Independent Reserve, like better security or unique features that offset these high costs.
4 November 2025
Unprompted review
Reply from Independent Reserve
Hi Marty Maestro,
We were unable to locate an account under your name, but if you’re an existing customer and would like us to take a closer look, please reach out to our support team through the Independent Reserve app or website, we’ll be happy to assist.
Thank you for taking the time to share your feedback. We understand how it can feel when withdrawal fees seem high, especially for smaller amounts.
Our withdrawal fee is fixed, regardless of the withdrawal amount. For smaller withdrawals, the fee may appear higher as a percentage of the total.
Fee structure is fully transparent and can be viewed anytime here: https://www.independentreserve.com/fees#withdrawals-fees
Warm regards,
Independent Reserve Team
Scammer on Tinder recommends it
I didn't use the site but a scammer I met on Tinder tried to make me sign up and invest. Can't say I'd trust a company that uses scammers to drum up business.
18 October 2025
Unprompted review
Reply from Independent Reserve
Hi Audrey, thanks for letting us know and sorry you were almost scammed.
I see you did not end up creating account but please be assured, we do not drum up business using dating apps.
I'll send you an email to discuss and help clarify any questions you may have.
$36 fee on a $100 worth of BTC withdrawal!!! Absolutely mental!
14 October 2025
Unprompted review
Reply from Independent Reserve
The bitcoin withdrawal fee is a fixed amount that helps cover several costs, including the gas fee, infrastructure, network, and API fees.
We understand it may seem high on smaller amounts, and we are always reviewing the withdrawal fees.
Eight years trading on Indy Res and no regrets
I entered the crypto market in 2017. I opened accounts on several trading platforms but Independent reserve was the only one that gave me full confidence in its security, stability, management and ease of use. Eight years later, it is still my only crypto platform because all my initial research findings continue to hold true.
11 October 2025
Unprompted review
Reply from Independent Reserve
Hi Peter,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Reply from Independent Reserve
Hi Stone Wall,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
Fantastic service
Fantastic service. Never had any issues. Highly recommend.
2 September 2025
Unprompted review
Reply from Independent Reserve
Hi Simon,
Thank you so much for your positive feedback and 5-star review! We're delighted to hear that you had a great experience. Our team is dedicated to providing excellent service and support, and it's uplifting to know we've met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Independent Reserve team
Takes days for them to approve…
Takes days for them to approve transfers. Would not trust them again
23 August 2025
Unprompted review
Reply from Independent Reserve
Thank you for your feedback. We understand that delays can be frustrating. Withdrawals may be held for various reasons, as ensuring the security of our customers’ funds is always our top priority. We appreciate your patience and hope to provide a smoother experience in the future.
Most secure exchange ever
21 August 2025
Unprompted review
Reply from Independent Reserve
Hi A H,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
closed after one transaction I nubed mysrlf
One transaction sent to my wallet, then account restricted then closed not long after, whilst my colleague and sibling did the same as me , and still continue to do so , I can put my hand up and acknowledge that I purchased the crypto to fund my external wallet to gamble. I,m more confused as opposed to thinking negatively, of the ,platform, I don't mind the judgment just be nice to know why , so it doesn't happen again. You that thing called self improvement, okay ive had my whinge I feel better and accept bow to their authority, corporate bullies....
31 July 2025
Unprompted review
Reply from Independent Reserve
Could you please message support with your concern and we can review your account
There are too many cry baby sooks on…
There are too many cry baby sooks on here writing unfair bad reviews, the majority of those are probably people who lack the technical expertise to warrant a safe entry into crypto investing. My personal experience with IR has been great and being an Aussie exchange I’m especially glad to support them. Great customer service!
12 August 2025
Unprompted review
Reply from Independent Reserve
Hi Grayson,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Easy to use and safe
Easy to use and safe. I use it to send crypto from MEXC and withdraw SGD to my DBS account
22 July 2025
Unprompted review
Reply from Independent Reserve
Hi David,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
Trusted for its security
I have a peaceful mind when I leave my assets on Independent Reserve
22 July 2025
Unprompted review
Reply from Independent Reserve
Hi Fei,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Excellent
I have always found the Independent Reserve website to be easy to use.
Transactions are processed quickly and it is a seamless process to deposit and withdraw funds.
17 July 2025
Unprompted review
Reply from Independent Reserve
Hi Janet,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
Not a good experience
Not a good experience ! The overall process with pay is not great and not in the same class with TREATY.
Advance solution and good pay .
15 July 2025
Unprompted review
Reply from Independent Reserve
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
We have no idea what Treaty is, it has nothing to do with our service.
This is a terrific place to buy/sell &…
This is a terrific place to buy/sell & trade it is very simple to start your trading today
8 July 2025
Unprompted review
Reply from Independent Reserve
Hi Brett,
We truly appreciate your positive feedback! Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team
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