I needed to send funds to an extremely sick person. I needed to do it quickly due to businesses closing. It has been 20hours and I am still battling with the ridiculous system of Independent Reserve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Top shelf exchange. Support may take a few hours to respond but when they do it's really clear and appropriate...not pro forma responses. Really happy with their security protocols and ease-of-use. Ge... See more
I have accounts in 3 Australian exchanges and Independent Reserve is the one I most trust. The others I use only for trading obscure coins. One of those was recently hacked & I lost all my funds. Thei... See more
Support were very quick to respond to questions during the day and even night! A lot more responsive than the other Exchanges out there. I've transferred large sums of AUD and Crypto to and from sev... See more
Company details
Information provided by various external sources
The best place to buy, sell and trade Bitcoin, Ethereum and other cryptocurrencies in Australia and New Zealand with AUD, NZD and USD. Digital Currency Exchange of the Year 2019.
Contact info
Level 26/44 Market Street, 2000, Sydney, Australia
- www.independentreserve.com
You should know
3.8
Great
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable and trustwirthy
Reliable, trustworthy and easy to use.
My user experience is totally fine with them.
No crazy overwhelming offers and campaigns jumping into your eye as other crypto trading exchanges do.)
31 January 2025
Unprompted review
Reply from Independent Reserve
Hi Olga,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
Very quick and Convenient
31 January 2025
Unprompted review
Reply from Independent Reserve
Hi Peter,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
IR have taken a week to NOT transfer…
IR have taken a week to NOT transfer funds to my bank account - worse is their staff promise it will happen today - then tomorrow - then next day... I am seriously thinking they have a cash crisis.
phone calls - promises - imminent - will happen today - all empty promises - my account shows " processing" for the whole week.....still hasnt happened despite multiple cases raised and phone calls.....are they in trouble?
16 December 2024
Unprompted review
Reply from Independent Reserve
Hi Ian,
Thank you for taking the time to share your feedback.
Rest assured that Independent Reserve is a licensed cryptocurrency exchange regulated by AUSTRAC (Australia). As a regulated exchange, we are required to adhere to compliance standards. From time to time, this means we may need to request supporting documents or conduct additional reviews to ensure all transactions are secure. These measures are in place to protect our users and their funds, and are not intended to cause the inconvenience to anyone.
Unfortunately, there have been increasing cases of scams and impersonation attempts in the crypto space. Hence, we encourage everyone to stay vigilant.
We appreciate your understanding and thank you again for sharing your experience.
Warm regards,
Independent Reserve Team
Solid Exchange
I've been with Independent Reserve for over 6 years now and I feel confident trusting them and don't think they deserve such an average rating. As always do your own research.
6 December 2024
Unprompted review
Reply from Independent Reserve
Hi Craig,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
I read previous negative reviews about…
I read previous negative reviews about withdrawls. Myself I had a great experience. Very helpful staff with almost instant answers to my questions. Easy procedure to withdraw and very quick payout. In my account within 2 working days. Very pleased with it all.
5 December 2024
Unprompted review
Reply from Independent Reserve
Hi JH,
Thank you so much for your positive feedback and 5-star review! We're delighted to hear that you had a great experience. Our team is dedicated to providing excellent service and support, and it's uplifting to know we've met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Independent Reserve team
Failure to Provide a new Password
Required new password but after my attempt for two weeks gave up the process. Staff support pathetic and although I provided my Australian ID they demanded a photo of me 'holding up three fingers'. Supplied this but then the fingers were not sufficiently 'exposed' and then the shoulder and elbow were missing and so it went on. Provided history of the account and the fact thqat it had a zero balance. Useless, paranoid, unhelpful and pathetic.
18 November 2024
Unprompted review
Reply from Independent Reserve
Hi Alex,
We’re truly sorry to hear that your experience wasn’t smooth and that our verification process felt frustrating.
Security is extremely important to us - we need to ensure that only the rightful account owner can access sensitive information or make changes.
We appreciate your feedback, as it helps us improve both our support experience and communication around these procedures.
Thank you for taking the time to share your thoughts.
Warm regards,
Independent Reserve Team
All good until you try to withdraw
All good until you try to withdraw. Then make it as difficult as possible so that they hold your money for as long as possible. Go elsewhere!
25 November 2024
Unprompted review
Reply from Independent Reserve
Hi Dane,
Good day! Thank you for sharing your feedback.
We were unable to locate an account matching your details in our system. If you do have an account with Independent Reserve, please feel free to reach out to our customer support team, and we’ll be happy to assist you. Our support inbox is typically responded to within 1 business day.
We take all feedback seriously and are committed to ensuring a smooth and secure experience for all our users.
Warm regards,
Independent Reserve Team
Legalize scam
I signed up to set an auto buy strategy. Guess what the order is executed at the highest price of day every time. Not using it anymore thank you
6 November 2024
Unprompted review
A bankrupt company?
This information is for General Public whishing to invest into Crypto coins using the Independent Reserve. My email got changed and asked the Independent Reserve to change it. Its almost a year and I still can't log into my account. I gave all the necessary information David requested that I am the same person as my original application. I sent a support message to the CEO he never returned my message.
So with a change in email address I cant recover my investment money from this company. So please be careful as the company my not have funds to give people your investment money. Very poor in their support service, be careful with your 2Factor identification. and now they have logged me out of their system. In my 50 years as a business owner I have never dealt with a business very unprofessional like Intendent Reserve.
19 October 2024
Unprompted review
In the bin
Same experience as with many others, despite having a fully verified account, major delays and issues with withdrawals, and support unresponsive. Somewhat high fees too. Off to another exchange.
19 October 2024
Unprompted review
Absolute joke...don't waste your time…
Absolute joke...don't waste your time here, their service is the type where you ask your self, "How are these guys in business"
7 October 2024
Unprompted review
Red tape under the guise of security
Been waiting more than 24 hours to process a transfer even after the transfer was approved via multi-factor authentication. This exchange is a joke - the whole point of crypto currency trading is to be able to facilitate fast, red-tape-free, transactions, but these guys are slower than snail mail. Won’t be using them and definitely do not recommend them.
5 October 2024
Unprompted review
Thay will give you a hard time if you…
Thay will give you a hard time if you are moving around and you dont have a say in your money be careful
23 July 2024
Unprompted review
Reply from Independent Reserve
Hi Brodrick,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
quick and convenient
20 July 2024
Unprompted review
Reply from Independent Reserve
Hi Joseph,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
Independent Reserve have been great to…
Independent Reserve have been great to deal with. Always fast and hassle free. They seem to be one of the only crypto exchanges left that I can onramp AUD too
6 July 2024
Unprompted review
Reply from Independent Reserve
Hi Michael,
Thank you for your kind feedback and positive review! We’re delighted to hear that you’re enjoying the platform.
Warm regards,
Independent Reserve team
Trustable
Reliable, trustworthy source of Crypto, you can relax when it's these guys. Customer service is also great.
5 July 2024
Unprompted review
Reply from Independent Reserve
Hi Leon,
Thank you so much for your positive feedback and 5-star review! We're delighted to hear that you had a great experience. Our team is dedicated to providing excellent service and support, and it's uplifting to know we've met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Independent Reserve team
Reliable, trustworthy, easy to trade on
Have been with Independent Reserve since 2018. Reliable, trustworthy and easy to trade on. And really appreciate the weekly reports on latest crypto news around the globe.
2 July 2024
Unprompted review
Reply from Independent Reserve
Hi L Vogel,
We truly appreciate your positive feedback! It's wonderful to hear that you value the safety of our platform and the level of customer service we provide. Your trust and satisfaction are our top priorities, and we're committed to maintaining high standards in both security and service.
Warm regards,
Independent Reserve team.
This company is Bogus
This company is Bogus. took my money and makes it super difficult to access the account again.
DO NOT and i mean DO NOT USE THIS COMPANY!
no contact number no customer support. absolutely atrocious and a SCAM
17 April 2024
Unprompted review
Very difficult to deal with; limited offerings
Very difficult to process intern-account transactions. Requires endless correspondence with their customer service team. Also very limited offering of currencies and no staking.
16 April 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.