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iMusic Reviews 

14,863
•
TrustScore 4.5 out of 5

4.6

Music Store
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Review summary

Created with AI, based on recent reviews

Considering 582 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, including rare items, often at competitive prices. Many highlight the exceptional delivery service, noting quick international shipping and consistently secure packaging that ensures items arrive in perfect condition. Reviewers also appreciate the professional, communicative service, with updates provided throughout the order process. However, some customers reported receiving damaged or incorrect items, such as warped vinyls. Others experienced unexpectedly slow delivery, with orders arriving significantly later than anticipated. Difficulties with order fulfillment or processing returns were also mentioned by a few.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great prices and wide... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting fast shipping times, with... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ordering process... See more

Quality

Users describe positive interactions with quality, consistently reporting satisfaction with product condition... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and second... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered for my daughter on two occasions. One early pre-order and an album, both kpop Stray kids. Both arrived on time. I believe package was sent from Denmark and was recieved in Sweden. No issues.... See more

Rated 5 out of 5 stars

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with musi... See more

Rated 5 out of 5 stars

I’ve used iMusic on multiple occasions and I have to say how impressed I am with not only the price of the vinyl but the cost of postage. I live in the Uk and it’s fair to say they deliver quicker th... See more

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more

Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(14,863)

2,031 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I thankful that I was able to find the…

I thankful that I was able to find the coloring books by the artist original country of origin, it is important I get good quality books and I can not get the books I am looking for on Amazon. Also, the shipping price was very reasonable. I will use iMusic again!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

I received twice broken items and still…

I received twice broken items and still never received a refund

6 July 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Trubert,

We 100 % understand the frustration that you have received a damaged item twice. That isn't how it normally goes, and we apologies that it happened to you.
My colleague has noted that we will reissue a refund once the item has been returned to us. We await the return of the item after which we will issue the refund as agreed upon :)

Best,
Troels / iMusic

Rated 1 out of 5 stars

Sent the wrong copy of the record

Sent the wrong copy of the record. They offered a 20% discount to keep it. I said I’d keep it for a 50% discount or I was happy to return it. They said I couldn’t return it and I should destroy the record and send proof and they would refund me. Sounded super weird so I’ve just given up.

12 June 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Neil,

For some destinations outside the EU, returning a package is unfortunately not a practical option. In these cases, our standard procedure is to ask that the item be rendered unusable before we can issue a refund. This is a common practice for shipments that may be subject to import duties and taxes.

If you would still like to receive a refund, you are very welcome to proceed with the destruction of the item in question.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Excellent iMusic

Brilliant to deal with, good prices and excellent service… Have used iMusic a few times and found a great place to buy my LPs from.

12 June 2026
Unprompted review
Rated 2 out of 5 stars

Selling items not in stock

Ordered books, imusic failed to fulfill both my orders. 'ordered from remote warehouse' actually means 'external supplier' and item seems unlikely to actually be in stock. You only hear about this a minimum of 3 to 4 weeks later.

They then ship whatever remains of your order without checking if you still want it.

To Troels: Thank you for your reply. Please check your service desk as well. The response I got was that 'the item was not in local stock and was not listed as such'. European law does not care if stock is local or not. It was not in stock *at all*, while 'remote warehouse' implies it's in one of your *remote warehouses*. Your product page is not truthful about the reality of things and your service desk implies that I should have simply known.

If your service desk wasn't as callous as it is, I would not have been half as angry.

29 June 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Crowe,

Please accept our sincere apologies for the delay in following up on your orders, as well as for the frustration this situation has caused.

We are heavily reliant on our supplier inventory updates. Typically, if we do not receive immediate feedback from a supplier, we operate under the assumption that the fulfillment is progressing normally. Clearly, that was not the case here, and we are truly sorry that this resulted in such a long wait and an unexpected partial shipment. Once we request feedback from a supplier regarding a delayed item, we will use that information to either provide a firm ETA or promptly cancel the order if the supplier cannot deliver and we are unable to source it elsewhere.

Please be assured that we are taking your experience into serious consideration as we evaluate further improvements to our supply chain transparency and customer communication.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Placed an order from Denmark to the…

Placed an order from Denmark to the USA. It is a hard to find LP and I was happy when it shipped. Unfortunately got hung up in US customs. Leif from iMusic was supportive from the beginning. I finally received the record and am very happy to have it. Great price+shipping and fantastic support team!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

iMusic is a Top-Tier Shop

When I received the two autographed copies of the cd of The Mountains Sing by Michael Moller, I was disheartened and annoyed that there were no cds in the plastic tray. I emailed iMusic (based in Denmark) immediately and received a reply in just over a day.

The source of the error was the record company and not iMusic. iMusic contacted the record company and iMusic had two new cds shipped out to me ASAP- I received them quite quickly and in perfect condition. They were packed very well and securely.

iMusic could not have been more empathetic and professional to my issue through their emails and actions. They also followed up with an email to make sure that I was satisfied with the corrected cds.

iMusic is a great company to do business with and their customer service is top-notch. I will happily purchase more imported items from them.

A very happy and satisfied customer,
David Zywicki

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent online shop

Excellent catalog. Huge choice and great prices. Postage takes a few days but that is not a problem for me. Very reliable. Fantastic online shop. Highly recommended.

1 June 2026
Unprompted review

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