www.imperialbamboo.co.uk logo
Visit website

www.imperialbamboo.co.uk Reviews 

164
•
TrustScore 4.5 out of 5

4.7

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the wonderful mattresses and supportive pillows provide exceptional comfort, excellent cooling properties, and remarkable relief for chronic back pain. People truly appreciate the top-tier quality and durability of these items, noting that they help improve daily rest and transform overall lifestyles significantly. Consumers also highlight the incredibly helpful and friendly staff in the retail locations who patiently offer expert advice, recommendations, and detailed product guidance. Shoppers find the customer support team very responsive and efficient when handling various queries, ensuring a completely smooth and enjoyable purchasing journey from start to finish.

What people talk about most

Product

People report high satisfaction with the product, consistently highlighting how the mattresses and pillows... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the mattresses and pillows... See more

Staff

Customers had positive experiences with staff, highlighting helpful and friendly service. Reviewers... See more

Customer service

Reviewers consistently highlight positive experiences with customer service, praising helpful team members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing products!! Excellent quality and durability. I had severe lower back pain for many years and tried many high price mattresses but nothing has worked like this one. Quicker results. I am very h... See more

Rated 5 out of 5 stars

Klaudya was very helpful to us she was telling her own experience using the mattress that Will Help my back problem. As myself with scoliosis I hope I Will wake up without back problem anymore and im... See more

Rated 5 out of 5 stars

Excellent mattress! I had extremely bad back pain but the staffs helped me find the best exact firmness that suit my body weight. I suffered from back pain for many years but once I started using this... See more

Rated 5 out of 5 stars

Thank you for Imperial Bamboo for this comfortable mattress I really was impress of the customer service and I was welcome to try some of the mattresses in the shop in Stratford Westfield. I was with... See more

Company replied

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(164)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

40% bamboo?!

Frustrated that I was effectively duped into purchasing a pillow at a trade show that was supposedly bamboo but in fact the cover is only 40% bamboo. The rest is polyester. The smell of the foam inside is also so overwhelming that you cannot sleep on it. A total waste of money.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

The most comfortable mattress in the…

The most comfortable mattress in the whole wide world. I look forward to crawling into my bed every night. These are great, wow these are really nice sheets. I am happy & my partner is happy with the mattress

29 January 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with your…

I couldn't be happier with your products, sheets pillow cases and the towels. Taking a shower, drying off with my Christy towel then sliding between my bamboo linen sheets is amazing. I didn't know what I was missing, it's like day and night how well I sleep now. I almost feel sorry for people sleeping on other sheets.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. The mattress is really good for me and my partner was suffering from our old mattress it was too soft. Imperial bamboo feels so good. I was customized the mattress also to our eu bed as it was no standard UK size. All service was smooth.

19 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look