Iglu Cruise Reviews 

Have booked numerous cruises with Iglu for years. Always really helpful, friendly and efficient. Never beaten on price as I have checked. Would highly recommend
On my last booking Johanne was really helpful and got me the best flights and better hotel at no extra cost
Thank you Catherine

Good communication and very helpful

The chap on the phone Rhys was excellent

Simple booking procedures. Good discount.

What a disaster. Based on our experience so far, we wouldn't recommend Iglu. Paid extra £87pp for complementary parking and it turns out Iglu didn't pass on our details and so we don't have parking available for our cruise. I went to the cruise parking website as instructed and they don't recognise the code given to us by Iglu. Contacted cruise parking this morning and they have no knowledge of our booking, neither do P&O ferries. We've been passed back and forth and forth, fed a host of excuses and still can't book our car in, and so we are left in limbo. Dreading spending 7 days on our first ever cruise now if this is how Iglu deal with just the parking. I doubt all the onboard extras we have paid for will exist? Utterly ruined our enjoyment, been left high and dry, only option is to fork out another £150 direct with CPS parking or look to get a full refund via our card provider as we have not been provided with the services which Iglu promised. They are very good at sending multiple promotional emails a day, but as other reviews say, Iglu are less interested in fixing an issue when things go wrong.

Victoria is a credit to Iglu.She gently guided me through my needs and made the sometimes arduous journey through choices to be made much easier.
I have always used Iglu because they have include in the past, all transfers in the costings.
I may be wrong but in this case I can’t see my transfer being included.Thats a shame!

Straight forward booking process and always a bit of discount, 🙂🙂

Gemma was absolutely great with all our questions on quite a complicated itinerary. She was quick, efficient, friendly and very professional.

Prompt customer service without being pushy - cheaper than booking directly

Horrible company. I have previously booked many cruises with them, however Jamie is the worst person I came accross.
I booked cruise for pur 50th wedding anniversary 1st August 2026. I explained to him about our health issues. He booked it s days taken full. He didn't inform us at all that the return flight on Easyjet from Barcelona to Luton (less then 2 hours flight) we had waiting time at the airport in Barcelona for MORE THAN 13 HOURS!!! YES 13 HOURS AND THE FLIGHT IS DELAYED BY 2 HOURS SO WE HAVE BEEN AT THE AIRPORT FOR 15 HOURS!!!!!!. M y husband recently had open heart surgery, 76 years old with other health issues. I have severe arthritis. He was made aware of these issues even then he never told us about the flight times, we didn't question because we trusted him. Please be aware before using this company 🙏
At the time when I called Iglu, I spoke to Jamie. I informed him it was our Golden wedding anniversary. I also gave him detailed information regarding our health issues. My husband had an open heart surgery 4 months ago. I have severe arthritis and lungs issues. We have limited mobility.
He told us briefly iternary BUT DIDN'T MENTION FLIGHT TIMES, THAT WE WILL LEAVE FROM THE SHIP BY LATEDT 9AM AND THE FLIGHT IS AT 10.40PM!!!!!! WE DIDN'T QUESTION HIM BECAUSE WE HAVE USED THIS COMPANY MANY TIMES PREVIOUSLY.

It was much later we realised that the waiting time at the airport was 13 hours!!!!!!!!!!! We couldn't do anything about it. The flight was further delayed 2 hours, hence we were at the airport for 15 HOURS....15 HOURS sat there with severe body ache.
Even when after booking and having made full payment, I was unable to get through to Iglu with queries such as flight information, label tags for suitcases, private transfer vouchers etc. I used to hold on the the phone for 30 minutes then 45 minutes then 15 minutes. Attempted 6 to 7 times. Finally my daughter managed to speak yo someone who explained about doing it on line!!!

Horrible experience. Extremely anxious and frustrating for 2 elderly people 🙃

I have used Cruise 1st also. They are much better than Iglu. I wish I had booked with them.

Good, helpful service from a friendly representative.

Very easy to book the cruise via the Iglu website. Booking process was very smooth and confirmation came through quickly.

Responsive and listened to my request and found a great cruise for us.

A very smooth transaction, Sam White was very helpful and understood exactly what I wanted. Her knowledge of cruising makes it a pleasure to deal with Iglu. I shall definitely be back for my next cruise.

Obsolete and frustrating website and booking system.

They charge abusive cancellation fees, and their 'human' customer support is painfully slow.

I can't recommend this company, if you want to do a reservation with a specific cruise company please do so directly with them or any other company except for this one.

Great experience, great person to deal what I want it for to get me good deal on the whole package

Paul couldn’t have been more helpful. He is patient, very knowledgeable and his customer service is excellent. He found us the perfect cruise and the booking process was made very easy. Thank you for everything.

Great service and very helpful.