Iglu Cruise Reviews 

84,617
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,605 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patience, making the booking process smooth and enjoyable. Many highlight the first-class service, efficient travel arrangements, and competitive pricing, often finding better deals than elsewhere. Reviewers appreciate knowledgeable agents who provide excellent customer service, guiding decisions for a straightforward experience. However, some customers also noted dissatisfaction with post-booking customer service, citing communication issues, slow responses, and unfulfilled promises. A few people also experienced unexpected price increases or discrepancies after initial quotes, and long wait times to speak with agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Booking process

People report positive experiences with the booking process, describing it as easy, smooth, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Service

Consumers consistently report positive experiences with the service, often describing it as first-class and... See more

Price

Customers consistently note positive experiences with price, often finding great deals and competitive rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more

Rated 5 out of 5 stars

Ease of booking and good experience! Emily explained all sorts to us as we are new to “cruising “. We had loads of questions from cabins to onboard credits, to dining and more. Emily never pressured... See more

Rated 5 out of 5 stars

I have booked several Iglu cruises which have the 2 day hotel, flights and transfers all included. I am always impressed on how their transfers are so well organised - texts to confirm pick up times,... See more

Rated 5 out of 5 stars

Steven was very knowlegable about the destination and spent time finding best flight options and hotel stays. Spoke with Amber the next day and she completed the booking with suitable cabins on th... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

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4.8

All reviews

(84,617)

17,281 reviews in the last 12 months

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Rated 5 out of 5 stars

Gary

Gary, was very helpful,polite and a joy to book our cruise with can’t fault him,perfect for what he does

5 August 2026
Rated 5 out of 5 stars

Easy phone booking

Easy phone booking. Luke & Glen answered all our questions and explained everything we needed to know. We like using Iglu because they make you feel important as a customer and do their best to make booking a holiday an exciting and pleasurable experience.

5 August 2026
Rated 5 out of 5 stars

Ben Made Our First Cruise Package Booking So Easyto…

I just wanted to say a big thank you to Ben at Iglu Cruises for making our booking such a great experience.
I'd never booked a cruise package with separate flights and hotels before, so I was quite apprehensive and wasn't sure what to expect. Ben immediately put my mind at ease. He was friendly, patient, and professional throughout, explaining everything clearly and making sure I was happy every step of the way.
The whole booking process was smooth, straightforward, and completely stress-free. It's rare to receive customer service that makes you feel so confident in your booking, and that's exactly what Ben did.
I wouldn't hesitate to book with Iglu Cruises again and would happily recommend them to anyone thinking about booking a cruise. Thanks again, Ben!

29 July 2026
Rated 5 out of 5 stars

Booked online with good discounts

Booked online. Straightforward process and good discounts. Have cruised many times before so understood things like cabin/deck location versus cost, so maybe that made it easier. Also I had read the brochure before booking and knew what I wanted. Trying Cunard this time so let's hope the experience lives up to the eye watering cost!

29 July 2026
Rated 5 out of 5 stars

I had a fantastic experience with Iglu…

I had a fantastic experience with Iglu Cruises today while booking my trip on the Queen Anne for next year. Glen Gill supported me throughout the process and was absolutely brilliant - knowledgeable, patient, and genuinely focused on helping me make the right decision. He explained everything clearly, offered thoughtful guidance, and made the whole booking experience smooth and stress‑free.
I’m delighted with my choice and extremely grateful for Glen’s help. Highly recommend Iglu Cruises and Glen for anyone planning their next adventure.

5 August 2026

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