We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more
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About Iglu Cruise
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Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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Abbie provided a great service
Abbie provided a great service. She was friendly, helpful and responded really quickly and consistently provided a high quality services and was very informative!
Thanks Abbie x
Kate helped greatly with our choice of…
Kate helped greatly with our choice of room location .
Very helpful
Very helpful. Checked various different options for me. Happy to recommend the company
Easy to book
Glenn explained us about the holiday…
Glenn explained us about the holiday thoroughly and he is knowledgeable about flights, hotel as well as cabin so the booking process went smoothly and they are suitable options for us.
Gary
Gary, was very helpful,polite and a joy to book our cruise with can’t fault him,perfect for what he does
Full information provided
Full information provided, answered all questions and was a lovely approach
Vicky was very professional
Vicky was very professional, friendly and helpful. She covered everything with our holiday therefore we had no queries. Thank you once again.
Easy phone booking
Easy phone booking. Luke & Glen answered all our questions and explained everything we needed to know. We like using Iglu because they make you feel important as a customer and do their best to make booking a holiday an exciting and pleasurable experience.
This is the second time we have booked…
This is the second time we have booked with Iglu Cruise, and we have found the booking agents to be very helpful, friendly and knowledgeable.
Very smooth booking when dealing with…
A Very smooth booking experience when dealing with Aiden
Exceptional Service
The agent was very polite and professional, I did not not feel rushed during any of the booking process
Danielle was friendly,knowledgeable and…
Danielle was friendly,knowledgeable and very helpful. She put together the perfect package I asked for, saved me a lot of money, found great value upgrades and went above and beyond to provide the best service.
Ben Made Our First Cruise Package Booking So Easyto…
I just wanted to say a big thank you to Ben at Iglu Cruises for making our booking such a great experience.
I'd never booked a cruise package with separate flights and hotels before, so I was quite apprehensive and wasn't sure what to expect. Ben immediately put my mind at ease. He was friendly, patient, and professional throughout, explaining everything clearly and making sure I was happy every step of the way.
The whole booking process was smooth, straightforward, and completely stress-free. It's rare to receive customer service that makes you feel so confident in your booking, and that's exactly what Ben did.
I wouldn't hesitate to book with Iglu Cruises again and would happily recommend them to anyone thinking about booking a cruise. Thanks again, Ben!
Sharon was really helpful and shared…
Sharon was really helpful and shared her own experience of cruising to help guide my choices as someone who is new to cruising. Booking was straightforward and Sharon provided clear guidance.
Make the call
Thr web site was great in narrowing down what we were looking for - but the phone call made everything make sense
Booked online with good discounts
Booked online. Straightforward process and good discounts. Have cruised many times before so understood things like cabin/deck location versus cost, so maybe that made it easier. Also I had read the brochure before booking and knew what I wanted. Trying Cunard this time so let's hope the experience lives up to the eye watering cost!
I had a fantastic experience with Iglu…
I had a fantastic experience with Iglu Cruises today while booking my trip on the Queen Anne for next year. Glen Gill supported me throughout the process and was absolutely brilliant - knowledgeable, patient, and genuinely focused on helping me make the right decision. He explained everything clearly, offered thoughtful guidance, and made the whole booking experience smooth and stress‑free.
I’m delighted with my choice and extremely grateful for Glen’s help. Highly recommend Iglu Cruises and Glen for anyone planning their next adventure.
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