Elly in the Maidstone branch has been incredible from beginning to end. I sat in comfort while she expertly tapped away at the computer and our fabulous bespoke utility room design was formed on the s... See more
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The UK's No. 1 Trade Kitchen Supplier.
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United Kingdom
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Joe on the counter is a credit to the company he couldn’t be more help
Top man

Reply from Howdens
Always helpful and have a good knowledge of products and construction needs

Reply from Howdens
I was tempted by the November sale and felt pressured to make the payment - once made the payment the customer service was terrible. The designer did not consider things such as consumer unit and extractor fans and the joinery expected to make considerable changes. The designers are clearly very busy but felt they did not have great product knowledge. I had three damaged jobs - was at the depot approx six times for replacement damaged items or missing items - the face the end customer does not get an itemised bill is wrong ! Great for trades who know they can get replacements quick but not good for the customer - I’m still worried input the inconsistent finish on 50%of the doors . Still no one has contacted me to ask if I happy - when you spend £30k you expect better ! I would not recommend them ! On a positive note the worktop service was good !

Reply from Howdens

Reply from Howdens
Even tho the store is getting a major re vamp staff were in flustered and gave great service as usual

Reply from Howdens
I went to Howdens expo at Watford and I was greeted by Emily - who was super efficient, pleasant and extremely knowledgeable about the products and couldn’t have been more helpful and very patient- I felt confident enough to place my order - a totally productive and pleasant experience- thank you Emily 🙏🏻
I am posting this on behalf of Mrs B Flynn .

Reply from Howdens
Really helpful sorting out a part that had failed. Couldn't fault the service.

Reply from Howdens

Reply from Howdens
I was served today by Deano, at your Flitwick Branch. He was incedibly helpful, went above and beyond for me. Helped me to get everything into the van. Deano is a huge credit to this branch and thank you again for all your help today.

Reply from Howdens
Moved into a large new build house in Aberdeenshire that had a Howden kitchen installed, both for main kitchen and utility room. Over first year many issues, Electric Hob not connected properly , would not supply all of the induction rings. Plastic surround missing on multi-gang electrical socket inside cupboard unit. Supplied underfloor washing machine hose connected to Lamona sink was split and loose and came off and flooded floor in utility room. Installation mess under cabinets not cleaned up, lots of debris swept under units. Lamona Fridge Freezer failed after one year , it had been force crammed in against the back carcass wall with no ventilation space cut out whatsoever, missing plastic caps in unit carcasses and poor joining , missing shelves, collapsed rails on drawers in island. Lamona Extractor hood light bulb failed( £35) ridiculous cost for replacement. Lack of supervision and Quality control all round and poorly coordinated electrical , plumbing and joinery skills were evident. This Kitchen alone cost a lot of money, as I saw the original quote, but it was obviously installed by Howden trade cowboys and I had to rectify so many installation issues when I moved in. Skirting kick boards under units loose were not held in or loose, broken clips. Poor under sink storage, no shelves lots of fitment holes left un-blanked. Loose blanking cap on sink. Mixer Tap lever installed that would not rotate back fully due to proximity of sink wall. The kitchen build parts were generally good quality and Neff Units supplied excellent , but quality of installation totally third rate. Howden's shoud be doing a final check to ensure installation is of a satisfactory quality and not working with cowboys.

Reply from Howdens
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