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Howdens Reviews 80,202

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 9,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, often highlighting their willingness to go above and beyond. The service provided is frequently described as excellent from start to finish, with many appreciating the smooth process and the high quality of the products, including kitchens and various units. However, some customers were dissatisfied with specific issues such as incorrect product supply, design flaws leading to fitting problems, and appliances not meeting expectations or being unusable. A few other people also felt that the customer service was poor in certain instances, citing unhelpful staff or a lack of follow-up on promised replacements.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very happy with the kitchen, praising the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elly in the Maidstone branch has been incredible from beginning to end. I sat in comfort while she expertly tapped away at the computer and our fabulous bespoke utility room design was formed on the s... See more

Company replied

Rated 5 out of 5 stars

First experience using Howdens! I used the Bridgwater branch. All the staff were helpful throughout. I tweaked the design resulting in changing several Items without issue. Delivery was a little cha... See more

Company replied

Rated 5 out of 5 stars

Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more

Company replied

Rated 5 out of 5 stars

Worked with Becky Hutton on the kitchen design – and she was amazing. Full design of 3 options, printed A3 in colour for us to take home to visualise in the room. Finalise design price was at expe... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 5 out of 5 stars

Moulton park depot

Moulton park depot
Great staff, always helpful
A pleasure to do business with

21 May 2026
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Reply from Howdens

Hello NIGEL CRAIG, Thanks for reviewing our Howdens - Moulton Park depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Really helpful knowledgeable not at all…

Really helpful knowledgeable not at all pushy re kitchen sale thank you

15 May 2026
Howdens logo

Reply from Howdens

Hello Shane,

Thank you for your kind words and for taking the time to share your experience.
Best wishes, Alexandra

Rated 5 out of 5 stars

Your staff where very helpful and…

Your staff where very helpful and friendly and a credit to your company having been in the hospitality industry myself and dealing with the public myself i found it a pleasure to have people who enjoy helping people like myself

21 May 2026
Howdens logo

Reply from Howdens

Hello Ken,

Thank you for your kind words and for recognising the efforts of our team.
Best wishes, Alexandra

Rated 5 out of 5 stars

Best depot I’ve used by far

Best depot I’ve used by far. All the team are always friendly and helpful, nothing is too much trouble. If you choose Howdens, choose Pontefract

1 May 2026
Unprompted review
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Reply from Howdens

Hello Emma,

Thank you for your kind words and for choosing Howdens Pontefract.

Best wishes, Alexandra

Rated 5 out of 5 stars

Jinisha from Howdens Perivale depot was excellent

Price was reasonable and the kitchen was good quality but what really made the experience great was the service. Kitchen Designer Jinisha from Howdens Perivale depot was excellent: listened to our needs, came up with a great design and gave excellent after sales service. Highly recommended.

20 March 2026
Unprompted review
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Reply from Howdens

Hello Simon, Thank you for leaving this 5* rating. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

No fuss

No fuss, good staff to customer chat and got what I needed.

21 May 2026
Howdens logo

Reply from Howdens

Hello John,

Thank you for your feedback.
Best wishes, Alexandra

Rated 5 out of 5 stars

Very helpful & supportive staff

Very helpful & supportive staff.
Special thanks to Molly for organising & getting my recent order in so quickly.

19 May 2026
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Reply from Howdens

Hello Ian, Thank you for leaving this 5* rating. Have a great day, Alexandra

Rated 5 out of 5 stars

From quote to finish the whole…

From quote to finish the whole experience was fantastic,What a team. My old kitchen was Howdens, lasted 20yrs+, I’m sure this will also last the test of time.
Thank you, Howdens.

22 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello James,

Thank you for your kind words and for sharing your positive experience with us.
Best wishes, Alexandra

Rated 5 out of 5 stars

Shout out to the great team at Houghton…

Shout out to the great team at Houghton Le Spring shop. Always helpful & reliable during our renovations. Thank you

26 January 2026
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Reply from Howdens

Hello angela besford, Thank you for the positive review, that is great to hear! Have a great day, Alexandra

Rated 5 out of 5 stars

Great service

Great service! Best Howdens around!!!
Very knowledgeable and give great feedback and support.

1 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Good morning, Thank you for leaving this 5* rating. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

5 Stars for Tralee

Ken and Mike from Tralee Depo were extremely kind and helpful. They went out of their way to help us obtain all the doors needed for our new house even though these doors had been discontinued. They rang around all over Ireland locating doors for us. We were very impressed with their service and grateful to them both.

21 May 2026
Rated 5 out of 5 stars

Great price & product delivered on time…

Great price & product delivered on time and driver put straight into garage. Staff always polite whilst interested in conversation and banter 😎😎

21 May 2026
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Reply from Howdens

Hello Tom,

Thank you for your kind words and for highlighting the efforts of our team.
Best wishes, Alexandra

Rated 5 out of 5 stars

If James is your designer, you’re in good hands

Sounds silly but I was nervous about the whole process of buying a kitchen: I’ve never done it before and it all seemed very daunting. Luckily though James was my designer and the entire experience was smooth and enjoyable. He took the time to explain every question I had and not once did I feel silly or as if I was asking too much.

I never normally write reviews or commendations but James is a credit to your organisation and wholeheartedly recommend him, especially if you’re feeling anxious about the whole process. 10 stars.

22 March 2026
Unprompted review
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Reply from Howdens

Hello Dennis Mitchel, Thank you for taking the time to write such a great review. All the best, Alexandra

Rated 5 out of 5 stars

Updated Review after a call from Depot Manager.

I called to uplift two booked in products and was embarrassingly asked to pay for them there and then. When last used to but a £4000 + kitchen it was on a monthly credit / billing account. Why would this have changed? Iain
AN UPDATE: Depot Manager called me on a Bank Holiday to explain: Howdens now, only in the last month, retain accounts as Live if not recently used rather than close them. A very business like move: we just need to be advised of this chaps. Many thanks and all understood now. Iain Kirkpatrick MRICS.

19 May 2026
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Reply from Howdens

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Ayr depot for their acknowledgement.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com

Many Thanks

Alexandra

Rated 3 out of 5 stars

Really disappointed with the quality of…

Really disappointed with the quality of the doors, looking at the cost of the kitchen at trade price really overpriced for the quality,i do understand that the carcass is the same for which ever door you pick but the quality of frontals did not come anywhere near other suppliers around the same price or less,i use Howdens mainly because you have very good staff and exchanging any damaged items is pretty straightforward but If you carry on changing high prices for items of poor quality we will have to look at other suppliers.regards Simon.

20 May 2026
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Reply from Howdens

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the North Lincoln depot for their acknowledgement.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 4 out of 5 stars

I love my kitchen

I love my kitchen. There we’re some complications in installation as well as howdens missing some stuff off the order but they rectified it where appropriate

22 May 2026
Unprompted review
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Reply from Howdens

Hello J O, Thanks for leaving this 4 star review for the Howdens - Bournemouth depot! All the best, Alexandra

Rated 5 out of 5 stars

Helpful staff

Bought a pretty small item, (simple weather bar) and always find the staff are really helpful and friendly whenever you go in and lovely to deal with.

21 May 2026
Howdens logo

Reply from Howdens

Hello Michael,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

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