Howdens Reviews 80,129

If it wasnt for the trademan we would never have stuck with Howdens . The kitchen is good quality and we love the end result , but the lack of communication with Howdens , trying to get hold of Faron Halifax was a nightmare and he added stuff on we never asked for . Besides him coming to measure up never spoke to him again. Sent price and photos through email and we had to point out didnt bill us for fridge. The trademan had to keep chasing howdens to get in touch with us. For the price of the kitchen customer service and communications shocking.

Your staff at Rushden branch are a pleasure to deal with in every way and my customers will endorse the above . I followed Chris Roberts from Harvey Reeves Rd ( Northampton as I have worked with him as my kitchen / bedroom designer for 6 or 7 yrs now and his professionalism & knowledge of your products is top class .

Great service

Excellent staff very helpful

VERY GOOD SELECTION ALL READY IN STOCK BRILLANT STAFF COUNTER & WAREHOUSE 10 OUT OF TEN ( TERRY )

Service always excellent and efficient. Great prices

Great service as usual, Emily at Uttoxeter couldn't do enough to help with our kitchen plan.

Can’t praise Howdens Fleetwood Lancashire highly enough, everyone is so friendly and helpful and welcoming. Dean the Lead Kitchen Designer has listened to what we envisioned and has designed exactly what we want, his recommendations for all the Trades is so helpful - can’t wait for it to be fitted
Thank you so much

Howdens supplied our kitchen. Delivery was missing many items. Design had a few faults in it. It took several days before missing parts were delivered. Some of the design features were impractical. Designer was new and his work wasn’t checked hence mistakes made. Staff were very pleasant. Overall would have looked at other companies.

Never had any issues with Howdens, always great service and more than happy to help

Stephen Barnes and his staff in the Accrington branch are an absolute credit to your company. Nothing is too much trouble and everyone works to the highest standards to ensure my customers get the best possible service and product.
Couldn’t do it without you…keep up the great work guys!

Sam Dowling
Fitter

Help me to access my account

I wanted to write this review and give huge shout-out to the Team at Howdens, Kings Heath, Birmingham depot. We have never been in the position before to buy a new kitchen and so like everyone else we went to market and invited company's to design and quote. Howdens sent Mark McMullen to us. Right from the off, Mark's knowledge, suggestions for layout and overall advice was not matched by the other companies. He was truly impressive.
After comparing quotes we decided to approach Mark again for a final cost. We got an amazing, top-of-the-range, exceptional quality complete Howdens kitchen for a amazing price. Thank you Mark.
The kitchen was delivered to us on the day at the exact hour as promised 6 weeks earlier. The complete kitchen was comprised of hundreds of different pieces and parts and I was confident within myself that some bits would be missing. To my astonishment at the end of the fit, every single part that was required was there and there was no missing bits. Well done Howdens central warehouse and distribution Team.
After the fit was completed the kitchen fitters we used had utilised some of the off-cuts from end panels as panels, which meant that we had some parts that were still in the original packaging possibly, i thought, returnable.
I spoke to Jack Deavs, the Trade Counter 'Boss' at their branch in Kings Heath. He was absolutely brilliant, what a polite, helpful and patient man. Thank you for your brilliant help and support Jack.
Finally, there was a bit of an issue with obtaining the refund for the returned and unused bits, not Howdens fault but with the account holder being awkward.
Adrian Roycroft the branch Manager at Kings Heath, did all of the chasing for me in the relation to the account holder and the refund (and there was a lot of chasing) and eventually informed me that my refund was ready to process, which was done promptly once authorisation was gained.
In a world where consumers are constantly being let down and left disappointed with broken promises by big organisations and companies, with sometimes rude, unhelpful staff and inefficient processes, Howdens is a breath of fresh air.
From end-to-end, the transaction was as smooth as it could have been. Along the way I was met with the most polite, professional, knowledgeable and helpful people you could ever wish for.
It was an absolute pleasure to purchase from Howdens and their staff at the Kings Heath, Birmingham branch are are real asset to the whole company.
Well done Howdens! 10 out-of-10, it could not have gone any better!
Just one very important point of feedback, if I may please - you should allow retail consumers like me purchase directly. By having this method of only allowing Howdens account holders to buy goods and services, you are denying ordinary families like us the opportunity to directly buy exceptionally high quality products, at very reasonable prices and denying everyday citizens the amazing customer service experience that, for example, these chaps at the Kings Heath branch advocated.
It might be time to change this account holder only system...just a thought and not intended to be a critique of any type.
Many thanks, once again...Bash

Very good prompt service. Made everything easy to choose the right kitchen units and couldn't be more helpful.

The staff were very pleasant and helpful, Emmerson talked us through the whole process and came up with a couple of good ideas we hadent thought of, also helping when we weren't sure exactly the colour scheme we wanted and if it would all match

Helpful service & have the correct products

Very knowledgable staff, very helpful and nothing is too much trouble for them.

The lads a the desk .jhon an steve are so knowledgeable and always there to help to a point were they saved me thousands with there knowledge and prices are good too kitchen designer was also very thanks all

Ruby and Joe helped me out with a price for one of my customers. Got a lovely kitchen for a great price. Can't recommend Bromley more!!