Hoseasons Reviews 

62,493
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,371 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the website is extremely easy to navigate, making the booking process smooth and stress-free when planning their vacations. Travelers frequently praise the friendly, knowledgeable staff members who go out of their way to assist whenever itinerary changes are necessary. However, some customers also noted issues with misleading online property details and unexpected location discrepancies upon arrival. A few guests encountered frustrating situations where advertised descriptions did not match the actual accommodation they received. Some people also felt that communication channels could be improved when dealing with these specific site concerns.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, describing it as simple, quick, and very easy... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with easy booking processes and... See more

Staff

Users describe positive interactions with staff, noting that the team members are consistently friendly,... See more

Website

Consumers find website to be positive, highlighting that it is easy to navigate and simple for bookings.... See more

Location

People report positive experiences with location, noting that the parks are set in beautiful areas that are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 5 out of 5 stars

We had a family holiday booked which we were unable to take due to one of my daughters falling pregnant, the due date fell right in the middle of our trip. I first spoke to someone on the Hoseason cha... See more

Rated 5 out of 5 stars

Had a lovely week, weather was amazing as were the staff and facilities at Thurston manor! Nothing too much trouble for any of the team, plenty to see & do in the area, & park caters for all, either y... See more

Company replied

Rated 5 out of 5 stars

Very easy process to book online. Location we wanted. One thing I wish was that there were more places available that dont allow dogs. As my husband has allergies to pet fur. So finding somewhere sui... See more


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

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*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62K reviews

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4.5

All reviews

(62,493)

12,085 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic stay at Lilly's.

Peaceful location. Spotlessly clean and fully equipped kitchen. Not many walks on the doorstep but that was fine for us as we travelled out every day. Everything is just a short drive away in Launceston.

21 August 2026
Rated 5 out of 5 stars

Fun, laughs, caravans and bingo

Had such a laugh here for different reasons than you may think. A lot of years since I've done the holiday park but with grandkids and some spare time we headed off to a caravan. Everyone works hard to make your time here fun. It's been good and the kids have had a ball. I'll be glad to get home but it's been fun

9 August 2026
Rated 2 out of 5 stars

Location is beautiful but accommodation…

Location is beautiful but accommodation was not good, specially I would say about mattress was expired but still they are doing business, no toilet roll, no towel. If they improve it. They it will be a great place to stay.

16 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Foysal, we appreciate your feedback regarding your recent stay. We are truly sorry to hear that the accommodation did not meet your expectations, particularly concerning the mattress, toilet roll, and towels. Your comments will be shared with the holiday park so that they can look into these issues to make necessary improvements for a more comfortable experience.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

Great for the children

Great for the children. Plenty for them to do some free some not,but a variety of activities. Accommodation plenty of room ,problem with stairs as handrail was difficult to grip. Especially when toilet was downstairs when you have problem with stairs.

11 August 2026
Rated 4 out of 5 stars

Everything was done over the phone for…

Everything was done over the phone for the booking and was done well by the advisor, but the booking payment system on the Hoseseasons website did not work, hence the reason for call to book. This needs to be rectified asap to improve the customer experience and relieve pressure on their customer services through increased calls to book.

21 August 2026
Rated 3 out of 5 stars

The location is convenient to explore…

The location is convenient to explore the local area and there’s enough to do onsite to keep you occupied for a rainy afternoon. The restaurant food is excellent we ate there 3 times during our 4 day stay. The staff are brilliant and couldn’t be any more friendly/helpful.

However, the lodge cleanliness is much to be desired and we were eaten alive by mosquitoes every night. The Hoseasons website is also misleading as to which lodge you would receive - so double check the booking information.
Husband and I said we would be looking to stay elsewhere first, before choosing to book here again.

17 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Tina, thanks for your review. We are pleased to hear you enjoyed the convenient location of the park to the local area, the onsite activities, and the restaurant food.
We are so sorry to hear of the issues you experienced with the lodge's cleanliness and understand any disappointment caused. This is definitely not the experience we want for any of our guests.
Your feedback is important to us and it will be shared with the appropriate team so they can liaise with the holiday park to improve this for future guests.
We do hope that despite this situation you will consider booking with us again in the future.
Regards, Fiona
Hoseasons

Rated 4 out of 5 stars

Holiday great; booking process, less so.

Our only criticism was that Hoeseasons represented Gold type caravans as having outside decking. This was both through their pictures at the booking stage and the picture used in "Property Details" when confirming the booking. Some Gold caravans do and some don't have decking but this was never stated. In the event our caravan did not have decking. We had to pay an extra £260 and go to a different site to get a caravan with decking.

2 August 2026
Rated 4 out of 5 stars

Great site but be aware of the beach if you want sand!!

Really enjoyed our stay. The only issue was checking in as it was a Park Resorts site and we only had a Hoseasons booking reference. It was sorted eventually but did cause a bit of worry and embarrassment. Having said that the check in team were really lovely. We were on a very quiet part of the site which was appreciated. Caravan was spacious and immaculate. If you are booking this as a beach holiday just be aware that the tide is in a lot of the time so if you want sand you have to time it right and walk to find it!!!

13 August 2026
Rated 5 out of 5 stars

Booked this places as a last minute…

Booked this places as a last minute weekend away and it was great! The caravan was clean and right on the beach front so had a stunning view! Had to bring all our own essentials but that was expected. Staff were lovely. Only thing is the wifi is quite expensive for such a short time

15 August 2026

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