After a fall without a airvest causing muscular injury to back and neck I spent ages looking at different airvests. Am delighted with it. Love the material and close fit it looks like a stylish gillet... See more
Company replied
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See what reviewers are saying
I have been having issues with the Twist Air Air Vests I bought from Horse Pilot. They are a good product, however I have received multiple messages from Horse Pilot saying they need to be serviced... See more
Company replied
I’m very satisfied with the assistance and the customer care: kind and professional. My teknit boots are very light, the design is beautiful. I have purchased a size bigger since I have a short and s... See more
Company replied
My daughter has been riding with air vests for several years. She excited to ride with a slimmer vest with an integrated jacket. When I made a mistake choosing the color of both the airbag and the... See more
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Company details
About Horse Pilot
Written by the company
Horse Pilot: technical equestrian equipment. Riding clothing at the forefront of innovation to serve demanding riders. Riding equipment & saddlery online. Official partner of the FEI - International Equestrian Federation.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Notre promesse
Written by the company
- Nous sommes à l'écoute de nos clients
- Nous nous engageons depuis toujours à traiter chacun de nos clients de manière respectueuse, serviable et aimable.
SAV & Garanties
Livraison en 1-2 jours ouvrables sans frais de retour durant une période de 30 jours.
Tous nos produits sont garantis 2 ans
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Contact info
350 route de la Muque, 59830, Cysoing, France
- +33 4 99 54 63 52
- contact@horsepilot.com
- www.horsepilot.com
4.3
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake while shopping and…
I made a mistake while shopping and after paying you can not go back and correct
2 July 2023
Reply from Horse Pilot
Hello Maria,
Thank you for your message. We invite you to contact our customer service by email at contact@horsepilot.com
Our team will get back to you as soon as possible. We remain at your disposal.
Thank you.
Horse Pilot Team
No 10% code provided
I am very excited for my new airbag vest - but I was surprised to find that while the website said I would receive 10% off my order by signing up for the newsletter, there was no coupon code given upon signing up. I have requested a credit for the difference, but this is a poor customer experience.
22 June 2023
Reply from Horse Pilot
Hello Elizabeth,
Thank you for your message. Our discount codes for newsletter subscriptions are only valid on the first order. As you made your purchase before registering, the code was no longer valid. This explains why you never received it. We hope to have answered your request.
Have a good day!
Horse Pilot Team
Everything was perfect
really easy to buy, and the fact that you send everything to Mexico is the best.
20 June 2023
Reply from Horse Pilot
Hello Eduardo,
Thank you for this great review.
See you soon,
Horse Pilot Team
Perfect
After a fall without a airvest causing muscular injury to back and neck I spent ages looking at different airvests. Am delighted with it. Love the material and close fit it looks like a stylish gillet. Forget I am wearing it don’t feel restricted, and have work in the hot weather feeling fine as it’s ventilated. Lanyard easy to use with one hand to clip on and off. I sized up from usual horse pilot size and it fits perfectly over my rigid racesafe bodyprotector. Amazing. Cartridge looks easy to change although not done yet. So happy with it wear it every ride now.
18 May 2023
Reply from Horse Pilot
Hello,
Thank you for this great review. We are happy that you like our products, and to know that you feel safe with our airbag. We are delighted to accompany you on your equestrian adventures in complete safety.
See you soon,
Horse Pilot Team
Bonne service
15 May 2023
Reply from Horse Pilot
Bonjour Els,
Merci pour ce retour positif !
À bientôt,
L'équipe Horse Pilot
Amazing 🤩 quality and very stylish 🩶
6 May 2023
Reply from Horse Pilot
Hello Lisa,
Thank you for this great review.
See you soon,
Horse Pilot Team
Great customer experience
15 May 2023
Reply from Horse Pilot
Hello Sara,
Thank you for this great review.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Daniella,
Thank you for this great review.
See you soon,
Horse Pilot Team
Fantastic service super fast postage…
Fantastic service super fast postage and great products!
14 March 2023
Reply from Horse Pilot
Hello Jenny,
Thank you for this great review, we are happy that you lik our products!
See you soon,
Horse Pilot Team
Top customer care
I’m very satisfied with the assistance and the customer care: kind and professional.
My teknit boots are very light, the design is beautiful. I have purchased a size bigger since I have a short and slightly large upper calf and very small ankle. Although they don’t fit perfectly nonetheless they are ok. I think the more I wear them the better they‘ll fit.
20 February 2023
Reply from Horse Pilot
Hello Soheyla,
Thank you for this great review. We are happy that you like the Teknit Boot.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello,
Thank you for this great review.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Daphne,
Thank you for this great review, we are happy that you like our products!
See you soon,
Horse Pilot Team
Fast shipping to USA
Fast shipping to USA. Honest product reviews. I am in love with my Horse Pilot boots from the moment I put them on!!!
20 February 2023
Reply from Horse Pilot
Hello Andrea,
Thank you for this great review, we are happy that you like our products!
See you soon,
Horse Pilot Team
Super produit airbag in&motion…
Super produit airbag in&motion équitation site simple expédition conforme à mon mes attentes
28 January 2023
Reply from Horse Pilot
Bonjour Bernard,
Merci pour ce retour positif, nous sommes heureux que nos produits vous plaisent !
À bientôt,
L'équipe Horse Pilot
Great Quality and Service
The quality of the products is second to none. Shipping was much faster than expected.
1 February 2023
Reply from Horse Pilot
Hello Caroline,
Thank you for this great review.
See you soon,
Horse Pilot Team
Simply great !!!
Quick sending, easy to track the package and the product itself is great
22 January 2023
Reply from Horse Pilot
Hello Aneta,
Thank you for this great review.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Matti,
Thank you for this great review, we are happy that you like our products!
See you soon,
Horse Pilot Team
Very good service
Very good service. Everything has been easy and the package has arrived in 3 days to Madrid.
18 January 2023
Reply from Horse Pilot
Hello Raquel,
Thank you for this great review.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Mario,
Thank you for this great review.
See you soon,
Horse Pilot Team
Easy to order
Easy to order, great delivery and great product. Second pair of the boots. They lasted one year riding on average 4 horses a day.
3 January 2023
Reply from Horse Pilot
Hello Caroline,
We are happy that you like our products!
See you soon,
Horse Pilot Team
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