Holiday Autos Reviews 

Website was easy to navigate through. Good selection of cars offered once preferences were chosen. Have used them several times in the past, no issues with any of the pickup and drop off locations.

Took the booking. When the email came through, the booking was incorrect . I was unable to change it online and conversations with their customer service department were unable to resolve it although at one point I was offered a different booking at almost double the price. A really incompetent terrible service.

Good service of booking.
I just hope the collection desk don’t try and hard sell me a load of extras I don’t want as they usually do.

I cannot fault the price or the service. But my big complaint is that it gives you the options of where you would like to select as your pick up destination. I selected Durres and continued with the booking. At no point during the booking process did it tell me that my pick up destination had defaulted to Tirana, which is actually 29kms away from where we will be staying. Highly inconvenient.

We rented a car with company named Express. They should be waiting for us on the airport or call us, there was nobody waiting for us or calling us. When I called them they were acting like I would be a problem not them. They told me that there was slight delay and car will be with me in 30 min. After 40 minutes I called them again this time I got connected to the driver which in rude manner told me that he will arrive in about 20-30 minutes and he disconnected. After another 30 minutes when I started to look for another car rental company on the airport as we got really upset driver called me to say he arrived. I made an complain to the company about the whole situation unfortunately Express didnt find any fault on their side or drivee it was all my fault. Horrible start of our holiday to Poland. If you dont want to ruin your time on holidays avoid Express car rental.

The site was easy to use, with great car hire prices and really reasonable extra insurance.

Scam. Upon checkout price was agreed at £1380 and there is a toggle that if not selected it charges in euros. This cost £1512. When asked to rebook they said £169 euro fee and would not let us be switched to pounds as we were quoted.

Dreadful customer service. Provided me with a car in the wrong country! I cancelled and rebooked, same again - wrong country. Obviously a glitch in their system but they deducted £90 both times for cancelled bookings at short notice. I complained but they refused refund (I suspect some AI dealt with it) they obviously did not consider the issue at all. Forced to contact bank to get a charge back. Big waste of time and they could have resolved easily

We have used Holiday Autos 4 or 5 times this year and have been happy with the experience each time. Prices have been excellent and the process straightforward.

Easy to select and book car from a variety of rental companies. Very competitive prices - even better when they have a flash sale!

I did not get a car. I paid for your extra insurance and Goldcar tried to fool me to buy extra insurance, said it was mandatory. When I showed them the booking mail from you, they said my credit cards were not from real banks.

Brilliant Service, great car, great service

I usually go with a South African company but Holiday Autos gave me unlimited mileage and £120 off the price I’d been quoted. Thank you!

Tytuł: DO NOT TRUST – They partner with unethical companies (Reservation PL892440150)

I booked my car rental through Holiday autos expecting a reliable service. Unfortunately, they partner with highly unethical companies like "Flex To Go".
When I arrived at the airport, the rental desk tried to force me into predatory upselling and lied about my reservation to extract more money. I contacted Holiday autos for help, but they provided no real support in the moment, leaving me stranded at the airport for two hours. They are responsible for the quality of their partners, yet they clearly do not vet them properly.
This was a nightmare experience that ruined the start of my holiday. I am now forced to pay significantly more for a new vehicle on my own because Holiday autos failed to guarantee the service I paid for. If they cannot ensure their partners honor contracts, they should not be in business. Do not use their platform!

Used Holiday Autos for getting quotes for hire at Newcastle Station and received a great price for a small car from Switch a taxi ride away but worth it for the price - £345.61
Went and had lunch and shared details with my wife. Upon my return to complete the booking, the cost for the same car from the same firm had risen to over £500.

Such a shame as they have been my go to rental car company for many years.

I used this company to rent a car for going on a trip to a wedding with 6 friends. So, we rented a big autovan. However, when we get to the actual car rental, they tell us they do not have it, they have a smaller car where we did not fit, and that the reservation did not fit what we ordered through the web. Not only that, Holiday Auto did not offered any solution to the problem nor any compensation fee. So, we had to pay a lot to rent two cars on the go, without any help from their side.

Easy to use. Lot of options (choose type of car, company, in terminal etc)

Great selection and easy to navigate system.