I always use HMV when I want music or DVDs, I am happy to order anything that is not in store, it arrived quickly and happy with my purchase.
Company replied
Location
Switch locationSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
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See what reviewers are saying
I had missed out on a new album release in my local store, so the staff member I spoke to suggested I order it online with him & have it delivered to my home. The order was processed, sent & deliver... See more
Company replied
Great service, knowledgeable customer service. The person who helped us was efficient and helpful. We ordered the DVD we were looking for and it turned up quickly. Hopefully all the packaging is recyc... See more
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The manager at the Exeter office had explained that we had just missed out on the last Marley model deck by a couple of hours, but assured us we would be able to have one within a few days and he was... See more
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Company details
About hmv (UK) - Exeter
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, United Kingdom
4.7
Excellent
354 reviews
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Easy to use website
Easy to use website, quick delivery and easy collection. Would certainly use again.
17 December 2024
Reply from hmv (UK) - Exeter
Hi Lin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
headphones order
i liked that could order and that that got updates. Did not like that the fact after order it was delayed for such a small item headphones to be a fact. Got email saying dispatched but never got a 3rd email to say it had arrived in store. Had to go in and find out myself. Staff did not really want to help much i made them look behind till in order box to see if arrived and it had got no sorry from them for the mis communication over all it arrived but dissapointed in the lack of customer services i got
10 December 2024
Reply from hmv (UK) - Exeter
Hello RICHARD
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Exeter
Exactly how it should be, so thank you for shopping with us Daniela!
Reply from hmv (UK) - Exeter
Hi T.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service!
The man behind the till delivered really good service. He was friendly and kind. He was also very fast at finding my parcel. Thank you very much for your hard work.
30 November 2024
Reply from hmv (UK) - Exeter
Hi Clarey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
helpful and quick
5 December 2024
Reply from hmv (UK) - Exeter
Hi Patricia
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Exeter
Hi,
Thanks so much for leaving us a 5 star review - thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Exeter
Hi Martyn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order in store for collection
Easy to order in store for collection. Ordered at the till and my order was ready to collect within 3 days. Easy collection from the downstairs collection point. Great service
27 November 2024
Reply from hmv (UK) - Exeter
Hi Annmarie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and good value guy in the…
Easy to order and good value guy in the shop needs a bit more training other than that happy
28 November 2024
Reply from hmv (UK) - Exeter
Hi Leigh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The shop is full of junk
27 November 2024
Reply from hmv (UK) - Exeter
Hello Richard
Our items are a reflection of those available from our supplier and customer demand and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible items to offer our customers and we update and refresh these regularly so check back soon and we hope you find the items you’re looking for :-)
Knowledgeable and friendly service.
I wanted to order a dvd of a pretty old film. The service from the staff member was excellent - knowledgeable and friendly. The experience was the same when I went to the store to collect the dvd.
27 November 2024
Reply from hmv (UK) - Exeter
Hi Anne,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy Peasy click and collect…
24 November 2024
Reply from hmv (UK) - Exeter
Hi Simon,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
No nonsense delivery and great support…
No nonsense delivery and great support this end
23 November 2024
Reply from hmv (UK) - Exeter
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly staff ,sorted my order…
Very friendly staff ,sorted my order out , quick delivery
24 November 2024
Reply from hmv (UK) - Exeter
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Spot on with delivery can’t ask for any…
Spot on with delivery can’t ask for any more 👍👏👏👏
15 November 2024
Reply from hmv (UK) - Exeter
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD order
The staff were helpful
Howevrr one of them did not know who Richard Burton was.
10 November 2024
Reply from hmv (UK) - Exeter
Hello Anne
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Ordered in store for online delivery, super easy, loved it
Ordered in store for online delivery because the item wasn’t in stock, it was delivered free of charge three days later. So easy, so good! This is what shopping should be like! Go to the high street shop, and when something isn’t there, they just order it for you, no faff, all pleasure!
10 November 2024
Reply from hmv (UK) - Exeter
Hi Christine,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi Jonathan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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