Great service, knowledgeable customer service. The person who helped us was efficient and helpful. We ordered the DVD we were looking for and it turned up quickly. Hopefully all the packaging is recyc... See more
Location
Switch locationSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
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See what reviewers are saying
I had missed out on a new album release in my local store, so the staff member I spoke to suggested I order it online with him & have it delivered to my home. The order was processed, sent & deliver... See more
Company replied
My local HMV has very poor levels of Blu-ray’s and CD’s so by placing an order I could collect the order once it was ready. Well I had to visit twice as the items arrived a day apart which was a littl... See more
Company replied
click and collect picture, the picture was as described, funny thing about click and collect, which was for free, I noticed that HMV sent the item via parcel post to my HMV store so I guess they could... See more
Company replied
Company details
About hmv (UK) - Exeter
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, United Kingdom
4.7
Excellent
346 reviews
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Very quick and easy to order and the…
Very quick and easy to order and the delivery time was very good.
22 September 2024
Reply from hmv (UK) - Exeter
Hi JD
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Exeter
Hi Signija
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very pleased with the prompt service I…
Very pleased with the prompt service I received from the shop in Exeter. Would certainly use them again if I needed anything. Thank you for the good service.
8 September 2024
Reply from hmv (UK) - Exeter
Hi Ingrid
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nothing was too much triuble
My Grandson Sam wanted a few remote vinyl LPs so I said that I would try HMV to see if they had what he wanted. On looking around the store I thought it would take me ages if I looked myself. I asked the assistant who was very helpful as he went straight to where they were and sorted it for me. I also had to order one that was not in stock, this came via the post and only took a few days. Well Done!!!
30 August 2024
Reply from hmv (UK) - Exeter
Hi William
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Exeter store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ken W.. Jethro Tull Stand Up Box Set
Simon looked after me. Gave me a range of options. G
Very happy with service & purchase made.
28 August 2024
Reply from hmv (UK) - Exeter
Hello Kenneth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
My pre-order arrived a day earlier then…
My pre-order arrived a day earlier then if I had waited for it to come out in store
21 August 2024
Reply from hmv (UK) - Exeter
Hi Jamie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Over and above service
The young man went over and above to help me get the vinyl I wanted, despite the fact that the computer system was down
16 August 2024
Reply from hmv (UK) - Exeter
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi Adrian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Exeter
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The member of staff went out of his way…
The member of staff went out of his way to find what I wanted.He was friendly and polite
2 August 2024
Reply from hmv (UK) - Exeter
Hi Iona
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi Andy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy to order
Easy to order. Good communications. Arrived on time and very easy to collect.!!
19 June 2024
Reply from hmv (UK) - Exeter
Hi Josèphe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
8 June 2024
Reply from hmv (UK) - Exeter
Hi,
Thanks for getting in touch with a 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service received
4 June 2024
Reply from hmv (UK) - Exeter
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV made it easy to order an LP on line…
HMV made it easy to order an LP on line and collect from my local store at no extra cost. Well packaged item and friendly staff in store. And the range of vinyl albums is simply excellent..
5 June 2024
Reply from hmv (UK) - Exeter
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery and always well…
Fast delivery and always well packaged..when buying online but the exeter shop is my local and always happy with the knowledge and pleasant courties manner that i greeted with..
9 May 2024
Reply from hmv (UK) - Exeter
Hi Terry
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Exeter
Hi Clive
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good service
I needed to order a cd for my sister, as they didn't have it in stock. Andy dealt with my order very efficiently
He took my e mail details and explained that I would receive 3 emails regarding the order. I picked up the cd a few days later. I was very impressed with the service and care taken in the transaction. Thankyou.
10 May 2024
Reply from hmv (UK) - Exeter
Hi Teresa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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