HiQ Tyres & Autocare Reviews 

13,412
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,641 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and efficient service provided during routine maintenance and repairs. Consumers frequently note the fair pricing, welcoming atmosphere, and thorough explanations given by the technicians. Many people feel secure knowing they receive honest advice and reliable support from the team. However, some customers also noted occasional issues with paperwork errors or communication breakdowns during busier moments. A few reviewers experienced specific inconveniences like missed checks, delayed responses, or accidental damage to vehicle parts. People involved in these situations found it frustrating to resolve the resulting complications with the branch staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting fast and reliable repairs. Customers frequently... See more

Staff

Consumers find staff to be positive, helpful, and professional during their visits. Reviewers frequently... See more

Price

Customers had positive experiences with price, consistently highlighting reasonable and fair costs for... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently polite,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and recurring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

Ive been going to this branch of HiQ for four years now for MOT/service and anything else that needs doing, I have great service with them every time. I previously had trust issues with garages du... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,412)

2,473 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and knowledgeable staff

Great and knowledgeable staff, good selection of tyres and services. Competitive pricing.

20 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for this great review.

Rated 5 out of 5 stars

Excellent customer service!!!!

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made the whole process straightforward and hassle free. As a woman I’m always apprehensive about visiting garages with my limited knowledge of cars but Gary immediately put me at ease. He was friendly and professional and explained everything clearly without making me feel uncomfortable or pressured.
Fab service would recommend!! Thank you Gary!’

24 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Hi Ruth, thank you for taking the time to leave us this lovely review. Your kind words are really appreciated. We will be glad to help with anything you may need in the future.

Rated 5 out of 5 stars

Service was excellent

Service was excellent.

Keyra was very chatty and helpful. Great asset to the business.

17 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Hi Russell, thank you for your kind review.

Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round, especially Keyra on the desk!

21 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

We appreciate you leaving us this lovely review Ben.

Rated 5 out of 5 stars

Great garage

Great garage, excellent service and very reasonably priced. Honest, reliable and professional. Would definitely recommend and will be using them again!

26 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Hi Mervyn, thank you for taking the time to leave us this excellent review and kind words of recommendation.

Rated 5 out of 5 stars

Great Friendly Customer Service

Arrived at 9.00am with a nail in a rear tyre which they repaired and had me on my way in under half an hour. Great customer service I hadn't booked in so really appreciated the rapid service.
Will definitely use in future.

25 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

We really appreciate you visiting us and leaving this great review. We will be glad to assist with anything you may need in the future.

Rated 5 out of 5 stars

Swift friendly respectful service

Swift friendly respectful service. Booked this morning, done this afternoon and I was able to and use the WiFi while my car was done.

26 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your great review. We were glad to be able to help.

Rated 5 out of 5 stars

Just had an MOT and service with HiQ in…

Just had an MOT and service with HiQ in Halton with Roy, who was brilliant, friendly, efficient and helpful as always. I dealt with Mark for the payment and found him to also be friendly and efficient. I have been using this garage for many years and will continue to do so. Would highly recommend.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your kind review. We are pleased to hear you were happy with the service you experienced with us.

Rated 5 out of 5 stars

Tyres

I've recently had a lot of trouble with damage caused by potholes to my wheels and tyres and so I am a frequent customer. I have received excellent service from all staff and in particularly by Haydn who during each visit I have made has been attentive, reassuring and extremely thorough in fixing the issue. Would highly recommend

19 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Thank you for visiting us and leaving this excellent review and recommendation, Oliver.

Rated 5 out of 5 stars

Awesome service aleays!

As always, so friendly, helpful and quick. I wouldn’t use anyone else to look after my car!

26 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Hi Joanne, thank you for the lovely review. We look forward to seeing you again.

Rated 5 out of 5 stars

Haydn went above and beyond to get us…

Haydn went above and beyond to get us back on the road.
I would highly recommend HIQ to anyone wanting there vehicle repaired.

25 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We appreciate your kind words of recommendation Lee - thank you!

Rated 5 out of 5 stars

Mick was very professional

Mick from HiQ Lancaster was very professional and friendly for a home visit tyre repair.
Was very clear with what he needed to do and how long was required.

26 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Hi Rob, thank you for the review. We are glad to hear you were happy with your home visit tyre repair.

Rated 5 out of 5 stars

Fantastic service from HiQ

Fantastic service from HiQ - they quickly diagnosed and fixed the suspension arm on my car with real professionalism. Roman carried out the work and did an outstanding job - keeping me informed throughout. Highly recommend their team for fast reliable repairs.

12 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review and recommendation.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service.
Problem with the electrics only just made it there, Haydn knew what the problem was and explained it fixed it no problem. Really good price too thank you ❤️

26 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Melanie, thank you for the lovely review. We were glad to be able to help!

Rated 5 out of 5 stars

What a great and professional company!


Excellent service from start to finish. Really friendly, honest and professional garage who clearly knows what they’re doing. They explained everything clearly, kept me updated throughout, and didn’t try to push unnecessary work.

The car was sorted quickly and at a fair price. I’ll definitely be using them again and would happily recommend them to anyone looking for a trustworthy garage.

26 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Stefan, thank you for leaving us this review and kind words of recommendation. We will be glad to assist with any of your future vehicle needs.

Rated 5 out of 5 stars

I had some tyres fitted on my company…

I had some tyres fitted on my company car at home last week by Chris. He fitted the tyres quickly even in the rain .

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the kind review Lou. We were glad to be able to help with your recent tyre fitting.

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish at the Lancaster branch. They managed to fit my car in at very short notice, and Gary was incredibly friendly and quickly diagnosed the problem. The repair was carried out with a really quick turnaround, and the price was extremely fair.

Everyone I dealt with was polite, professional and genuinely helpful. They even arranged a courtesy car, “Enzo”, at very short notice, which made things so much easier. While they were sorting the courtesy car out, they even offered me tea and biscuits — a small touch, but one that really showed how welcoming and customer-focused they are.

I wouldn’t hesitate to recommend this garage. Great service, honest pricing and genuinely lovely people. I’ll definitely be using them again!

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for this brilliant review and kind words of recommendation, Jenna! Customer service is important to us and we are always happy to be able to help. We will be glad to assist you with any future work your vehicle may need.

Rated 5 out of 5 stars

Local excellence

Took my car into Hi Q lancaster for brake discs and pads all round. Found one of the rear calipers was faulty. Gary the technician rang me and explained clearly and professionally what was wrong with the caliper. Given both rear calipers were of a similar age I asked if both could be done. They said they would check for parts and I had my car back by the end of the day. Top service. I wouldn't use any other garage.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Adam, thank you for taking the time to leave us this excellent review. We are always glad to provide a helpful and knowledgeable service, and look forward to seeing you again.

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