HiQ Tyres & Autocare Reviews 

13,415
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,641 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and efficient service provided during routine maintenance and repairs. Consumers frequently note the fair pricing, welcoming atmosphere, and thorough explanations given by the technicians. Many people feel secure knowing they receive honest advice and reliable support from the team. However, some customers also noted occasional issues with paperwork errors or communication breakdowns during busier moments. A few reviewers experienced specific inconveniences like missed checks, delayed responses, or accidental damage to vehicle parts. People involved in these situations found it frustrating to resolve the resulting complications with the branch staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting fast and reliable repairs. Customers frequently... See more

Staff

Consumers find staff to be positive, helpful, and professional during their visits. Reviewers frequently... See more

Price

Customers had positive experiences with price, consistently highlighting reasonable and fair costs for... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently polite,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and recurring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

Ive been going to this branch of HiQ for four years now for MOT/service and anything else that needs doing, I have great service with them every time. I previously had trust issues with garages du... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,415)

2,473 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just needed 2 tyres fitting

Just needed 2 tyres fitting
Dealt with quickly and given very useful information regarding 4 wheel tracking

28 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Stefan, thanks for taking the time to write a review!

Rated 5 out of 5 stars

Amazing service

Amazing service, friendly staff… I would recommend to anyone, a very happy customer.

28 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the review and recommendation, Tom! It's great to hear that you received such amazing service from the team.

Rated 5 out of 5 stars

Great service

Went to HiQ to get some work done on my car and had amazing service, Gary who i was dealing with was so help full and did a great job on my car, even didnt mind answering all my questions i had aswell, great guy. Everything from start to finish was great, great staff all round and a big thank you again to Gary for sorting it all out.

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Laura, thank you for leaving a lovely review about the great service you received! We hope to see you again.

Rated 1 out of 5 stars

I booked my car into HIQ tyres unit 1…

I booked my car into HIQ tyres unit 1 maskew avenue Peterborough on the 15/8/26. I requested a major service & a premium oil change. I dropped my car off at 08.20 & I collected it at 11.08. I only received a sales invoice no check sheet or any paperwork to say what parts had been replaced or what oil was used. After calling the garage I received a check sheet for a full service not a major service after a 2 hour wait. I was told that the wrong paperwork had been filled in & that they had to fill in another check sheet.Clearly the paperwork hadn’t been done so they falsified a check sheet which was the wrong one anyway. That meant my car hadn’t been looked at properly. The wheels on my car hadn’t been removed to check the brakes. On the check sheet it says drums ok. They didn’t even check the brakes system inside. There is multiple work that hadn’t been done when I paid for a major service & a premium oil change I expected that work to be done on my car & it clear that it wasn’t.

15 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi John,

Customer service is extremely important to us here at HiQ. Please email our Customer Service Team: customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.

We will be glad to investigate this matter further immediately.

Kind regards,

HiQ Team.

Rated 5 out of 5 stars

Great experience

New tyres fitted immediately without any appointment. Colin very friendly and very efficient. Thank you HiQ

28 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi David, thank you for taking the time to leave a review about the friendly and efficient service you received when visiting our Centre!

Rated 5 out of 5 stars

We called in without an appointment as…

We called in without an appointment as we’d just picked up a screw in tyre. We were booked in immediately. Friendly, polite, professional staff. Thank you 🙂

28 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave a review about the friendly and professional service you received from our team, Dawn!

Rated 5 out of 5 stars

Good service

Good service and friendly people.

28 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Jose, thank you for leaving a review about your recent experience!

Rated 5 out of 5 stars

Always polite and helpful used this…

Always polite and helpful used this garage for a couple of years now and will continue too.
Andy.

28 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Andy, thank you for taking the time to leave a review about the polite and helpful service you received from our team! We look forward to seeing you again.

Rated 5 out of 5 stars

Excellent mobile tyre fitting

I burst a tyre by clipping a kerb. I assumed that my afternoon was going to be spent phoning around and waiting for a mobile tyre fitter, but HiQ Lancaster sent their mobile tyre fitter within 30 minutes of a phone call. Tyre fitted with minimal fuss and at a very fair price. Everyone was helpful and friendly.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Joe, thank you for taking the time to leave a review about your recent experience! It's wonderful to hear that you found the team friendly and helpful, and that they were able to get you back on the road quickly.

Rated 5 out of 5 stars

Thanks to all the team at Stratford…

Thanks to all the team at Stratford branch. Customer service was outstanding from all the staff and everyone was friendly and helpful.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a review Liam! We're pleased to hear that you found the team to be so friendly and helpful, we look forward to seeing you again.

Rated 5 out of 5 stars

Mark saves our day

Went in today needed a tyre mark checked it out it had damage to the sidewall so we needed a new one he didn't have one in stock but managed to get us one with in the hour we are visiting from Australia so we were clueless were to go or what we needed doing but mark got us fixed up & back on the road thank you so much fantastic service.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a review about the fantastic service you received from our team!

Rated 5 out of 5 stars

Once again

Once again, good value and friendly service. Had major service, MOT and re-gas - at a price I thought was very reasonable

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Alan, thank you for leaving a review! It's great to hear you were pleased with the friendly service you received.

Rated 5 out of 5 stars

Dan and his team are great.

Dan and his team are great.
Gave me all the details of checks and what needs doing.
Dan was upfront to mention what they can do and what they cannot.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave a great review, Tushar!

Rated 5 out of 5 stars

Very friendly and professional service…

Very friendly and professional service from start to finish. Shoutout to Keyra for arranging it all and the friendly service on pickup

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Ben, thanks for leaving a great review about the friendly and professional service you received from our team!

Rated 5 out of 5 stars

Good service

Good service, remembered me from last time!

26 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Solange, thank you for taking the time to leave a review!

Rated 5 out of 5 stars

First class service every time,

First class service every time,
Always take my Cars to HiQ Telford.
Great friendly experience and very knowledgeable staff with excellent prices.

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the great review Adam. We appreciate your kind words.

Rated 5 out of 5 stars

Redditch HiQ

Simon was very helpful both on the phone and in person with tyre advice.
Simon and all staff dealt with were friendly, polite and professional.
Waiting area nice enough to sit and wait or work from.
Pricing was comparable to other places but service was very good all round. Thanks

27 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Colin, thank you for the great review. We are always glad to provide a helpful and knowledgeable service.

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