Hilton and Horsfall Estate Agents Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, professional, and genuinely friendly throughout every single step of the moving process. Many people note that the staff consistently goes above and beyond to ensure that buying and selling properties feels completely stress-free. Consumers also emphasize the remarkable speed and efficiency demonstrated when listing, marketing, and successfully selling properties within very short timeframes. Reviewers deeply appreciate the consistent communication, transparent updates, and prompt, helpful answers provided regarding any questions that arise during the entire transaction. Future clients looking for reliable estate agents will find this business dependable and trustworthy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting a professional, friendly, and dedicated team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that support was exceptional and available... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibl... See more

Company replied

Rated 5 out of 5 stars

I recently bought a property marketed by Hilton and Horsfall. The sale was negotiated by Teal, who was a pleasure to deal with from start to finish. Any query I had was dealt with expeditiously, and t... See more

Rated 5 out of 5 stars

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos an... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

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4.8

All reviews

(207)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to do business with

Very supportive with recent house sale. Very timely responses to any queries, and fantastic photos for the marketing of our property. A special mention of Evie and Teal, who worked very hard on our sale. Thank you.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

In a really tough market Mark and his…

In a really tough market Mark and his team worked really hard in a friendly and professional manner hard to eventually secure the sale of our house. The photos, advertising and marketing was excellent. We are grateful for their endeavours and communications and recommend their service.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Very unprofessional

Very disappointed with how these estate agents handled a house viewing we went to. Asked us to apply via email application which was a read only document so couldn't edit it without really messing about with it. The next day we saw it had been let and we hadn't even been informed. Very unprofessional and when I spoke to them they said the landlord chose someone who he had rented to previously so he didn't even look at our application, wasted ours and many other peoples times.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, professional, polite service.…

I have just left a tenancy I have had with Hilton & Horsfall for the last 2 1/2 years.

Mark and team have been absolutely brilliant right from initial contact to arrange viewing, throughout my tenancy, and today receiving deposit back.

On the occasions I have had ti contact then fir any issues arising with the property they have dealt with me quickly, efficiently and courteously.

If you're looking at renting, and I assum buying, a property on their books then you will be very happy with the service you receive. If I could have given more than 5 stars, I would have.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional service

Our previous letting agents (high profile in the area) provided a very poor service, not returning calls and did not appear to want our business. We instructed Hilton and Horsfall to take over and find a tenant for our property which they have in a few short weeks. The service provided was professional and a total contrast to the initial agents.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I’ve recently just got a property this…

I’ve recently just got a property this week with Hilton and Horsfall and the experience has been absolutely amazing, from start to finish. Communication has been amazing. The care as well has been great. I would definitely recommend this estate agent. Very quick as emailing back and getting in contact with you!

Teal, Mark, Olivia and Evie were brilliant.

Thanks so much!

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional service

Professional service, answered all my queries in a timely manner, staff were attentive at all times and I felt my purchasing experience mattered to them. I would recommend Hilton Horsfall in Barrowford without question.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Lovely and very helpful team

Lovely and very helpful team. Nothing too much trouble either for queries,advise and ability to have all the right answers for us.Thanks to the team for all your help and understanding.
We would highly recommend them to anyone wanting to buy or sell their property

20 June 2024
Unprompted review
Rated 5 out of 5 stars

very professional efficient service

very professional efficient service, excellent marketing which found potential buyers for our property within a couple of weeks, kept me up to date with what was happening through out the sales process.

All the staff are really friendly and always willing to help.

would use them again in future, i have already recommended them to a friend and wouldn't hesitate to recommend them to other people.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Very unprofessional and unreliable…

Very unprofessional and unreliable people. They don’t turn up even on arranged viewing. They lies and put blame on customers. I won’t recommend them to anyone. They have arranged a viewing with me and I had to sacrifice a lot to come from far distance but when I arrived at the property they said I can’t come out for viewing. Just annoying people.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

The best estate agent in East…

The best estate agent in East Lancashire. As a landlord Hilton & Horsfall provide a 1st class service to both myself and tenants. Efficient, responsive and cost effective. The staff are friendly, attentive and always professional.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

From start to completion all the staff have been very helpful, curtious and efficient. I wouldn't hesitate to reccomend them to anybody wanting to sell their home.

17 May 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Paul. All the best 🥇

Rated 5 out of 5 stars

Helpful to the community

Having come back from Asia with only savings to live off, Mark and the team helped me find a suitable home for my circumstances. They did a brilliant job of supporting me through my application and I can’t thank them enough.

6 April 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you for your kind review.

Rated 5 out of 5 stars

Teal and Mark @ Hilton & Horsfall…

Teal and Mark @ Hilton and Horsfall have been extremely helpful throughout the process of us renting our new home. Would definitely recommend this company for a safe journey through what can be a minefield 👍🏼

30 April 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Evan 🙏🏼

Rated 5 out of 5 stars

I would highly recommend Hilton…



I would highly recommend Hilton Horsfall to anyone looking to buy or sell property. They exceeded my expectations in every aspect, and I am incredibly grateful for their hard work and dedication."

18 March 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Jodie! All the best

Rated 5 out of 5 stars

We recently rented a property through…

We recently rented a property through hilton and horsefall the experience was good from start to finish they were professional and accessible at all times Mark and his team are great people and what comes across is they actually do care and look after their tenants

16 March 2024
Unprompted review

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