Hilton and Horsfall Estate Agents Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, professional, and genuinely friendly throughout every single step of the moving process. Many people note that the staff consistently goes above and beyond to ensure that buying and selling properties feels completely stress-free. Consumers also emphasize the remarkable speed and efficiency demonstrated when listing, marketing, and successfully selling properties within very short timeframes. Reviewers deeply appreciate the consistent communication, transparent updates, and prompt, helpful answers provided regarding any questions that arise during the entire transaction. Future clients looking for reliable estate agents will find this business dependable and trustworthy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting a professional, friendly, and dedicated team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that support was exceptional and available... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibl... See more

Company replied

Rated 5 out of 5 stars

I recently bought a property marketed by Hilton and Horsfall. The sale was negotiated by Teal, who was a pleasure to deal with from start to finish. Any query I had was dealt with expeditiously, and t... See more

Rated 5 out of 5 stars

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos an... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

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4.8

All reviews

(207)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10- Highly recommended.

Hilton and Horsfall made the process so easy for us. Not only did we have an offer within 10 days, but they went above and beyond throughout the whole sale keeping us updated every step along the way.

Such an approachable, friendly and efficient team, I couldnt recommend them enough.

10 March 2025
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Andy! all the best in your new home.

Rated 5 out of 5 stars

Hilton and Horsfall

We have used Hilton and Horsfall's services a few time now and have always provided us with excellent service.
The team are always professional and very helpful throughout the selling process. Great sales particulars and website.
We highly recommend Hilton and Horsfall !

18 December 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Sara! All the best

Rated 5 out of 5 stars

Provided an excellent service when our…

Provided an excellent service when our property was on the market for sale. We were kept well informed of viewers comments and the progress once a buyer had been found. Very pleasant and understanding staff.

11 January 2025
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you John!

Rated 5 out of 5 stars

Lovely bunch of people in the team!

Teal and the rest of the Team at Hilton and Horsfall are great! I recently purchased a house through them and they were very accommodating during the whole process and upon completion. They're a very friendly bunch of people, and have been a pleasure to deal with, making the whole sale process as stress free as possible. Thank you!

3 January 2025
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Charlotte!

Rated 5 out of 5 stars

Efficient service

Very good efficient service dealing with my recent house sale and would highly recommend them

12 December 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you 🙏🏼

Rated 5 out of 5 stars

Wonderful team

I have had the pleasure of using H&H twice now and the service has never been less than exemplary. They made the process of contacting them, arranging viewings and fielding different options incredibly smooth and welcoming. Cannot fault them at all and would definitely think of them first in the future. Top choice for anyone looking for an agency!

30 August 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Bethany!

Rated 5 out of 5 stars

10/10

Myself and my family have used the services of Hilton and Horsfall for quite some time and have always found them to be a thorough and fair agency. Properties are always of a good standard. Would recommend to tenants, home buyers and prospective landlords.

14 December 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Yash!

Rated 5 out of 5 stars

Never experienced service as good and…

Never experienced service as good and professional as I recently have from Hilton & Horsfall.
Nothing seems to be an issue and always willing to offer extra help or advice.

11 December 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Nick!

Rated 5 out of 5 stars

Great estate/ letting agents

Great estate/ letting agents, very professional, fantastic photos and write up, they found me a suitable tenant in no time at all. 5 ⭐️

22 November 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Ryan!

Rated 5 out of 5 stars

Outstanding estate agent

Outstanding estate agent. I recently sold a property despite not being local but the team were brilliant and made is such an easy pleasant experience. The communication and customer care is excellent. Was really pleased with the service and Olivia in particular was excellent. Highly recommend if you’re buying/selling in east Lancashire

22 November 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Sharon 💫

Rated 5 out of 5 stars

They're the best for a reason.

I've had dealings with Hilton and Horsfall on many occasions and each time they have excelled in all aspects of the process. Very professional and courteous at all times. I would definitely recommend them to anybody that is considering selling or buying a property.

1 November 2024
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Dean !

Rated 5 out of 5 stars

Mark

Mark, Gavin and the rest of the team provided a great service and would definitely 💯 recommend again

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Just rented a property out with Hilton…

Just rented a property out with Hilton & Horsfall and they have been amazing throughout the whole process. Such a lovely team of people, really helpful and always keep you in the loop. Cannot recommend them enough, great communication. Looking forward to moving into my new home. Thank you again.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service - thank you!

Recently sold my property through Hilton and Horsfall and they were great. Very knowledgeable, supportive and caring.
I had also rented the property out through them too and this was also a good experience. Thank you 😊

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Big thanks to everyone

Big thank you to the team. Mark got me in contact with someone to do quick and reasonably priced repairs/maintenance around the property so it was in condition to go on the market. Evie also kept me updated and got back to me quick, and the rest of the team were all great - would recommend and use again.

30 July 2024
Unprompted review

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