Highland Appliance Services Ltd Reviews 

101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, friendly, and efficient during various complex appliance repairs and home installations. People consistently note that the expert engineering team always arrives promptly, explains technical issues clearly, and ensures that all working areas are left completely clean and tidy. However, some customers also noted positive details regarding product choices, matching integrated models, and seamless appliance replacements. Consumers deeply appreciate the reliable communication, rapid scheduling, and dedicated support provided by the office team during unexpected household emergencies and urgent repairs. Reviewers often highlight how valuable this continued guidance is for ongoing appliance maintenance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team as extremely helpful and... See more

Service

Users describe positive interactions with service, highlighting exceptional satisfaction and appreciation for... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both satisfaction and specific repair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with service overall. Call out within 24 hours, really appreciated, Chris was professional, very knowledgable, gave suitable advice going forward should any issues arise and was happy to hav... See more

Company replied

Rated 5 out of 5 stars

Had a old, bulky American Fridge Freezer to disassemble & place outside for uplift before new Fridge Freezer could be installed. Scott & Chris could not have been more helpful with both items & left... See more

Company replied

Rated 5 out of 5 stars

We had to make a claim under the warranty of our product. Highland Appliances knew what was wrong by our explanation of the problem and ordered the part before coming out to save a second visit. Chris... See more

Company replied

Rated 5 out of 5 stars

Totally delighted with the service this week from Paul. He arrived on time, was very pleasant, completed the job quickly and efficiently and cleaned up after himself .Our cocker spaniel gave her sea... See more

Company replied


Company details

  1. Appliance Repair Service
  2. Appliance Store

Written by the company

Founded in 1985, Highland Appliance Services has over 30 years’ experience in the sale and repair of home appliances from leading brands including AEG, Beko, Neff, Zanussi, Smeg, Siemens and Bosch in Inverness covering the whole of the Highlands Strathspey and Moray.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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No recent history of asking for reviews

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4.9

All reviews

(101)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The gentleman

The gentleman, Paul, who came to look at my washing machine was polite and efficient and solved the problem quickly. Thank you very much
Chris

30 July 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you for your comments, we really appreciate your feedback!

Rated 5 out of 5 stars

Dishwasher repair due to blocked drain pump.

Same day call out on this occasion. Paul the Engineer was very knowledgeable and got straight to the problem. He was a tidy worker and adjusted the appliance height prior to fixing all the panels back on.
Recommended.

28 July 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Mr Burt, Thanks for your review , glad we were able to fit you in on the same day!

Rated 5 out of 5 stars

Washing machine Fixed , excellent service

Issue with my Washing machine , Paul came out and found fault within 5mins … ordered part and came back to fit it , very friendly and helpful and any mess that was made ( not much ) was cleaned up . Would recommend them

22 July 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you Mr Steven for your review. Im glad we got your door seal replaced for you!

Rated 5 out of 5 stars

Good service from Paul

Good service from Paul who fixed our microwave.

14 July 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Many thanks for taking the time to review. I will let Paul know!

Rated 5 out of 5 stars

Great service

We were having a problem with our dishwasher. Paul visited promptly and solved the problem. Paul obviously had great product knowledge. Highland appliance services were very helpful and came to our rescue rally quickly. Thanks.

1 July 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for your kind review, I'm glad we were able to help you out!

Regards
Karen

Rated 5 out of 5 stars

10/10!

Paul was a real star - notified before coming, came on time, showed and explained to me what the problem with our washing machine was, and quickly fixed it. Quick, friendly, professional 👍👍
Thank you once again, Paul!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Paul was amazing

Paul was amazing! Explained the problem really clearly and was really careful. Very thankful for Paul. Pup loved meeting him too

25 June 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for your kind review. Paul said he loved meeting your bouncy dog!

Rated 5 out of 5 stars

Excellent service!

Brilliant service.

Good communication and engineer Paul was great explaining what he was doing friendly and super efficient getting my cooker back up and running again in no time 👍

3 June 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

I'm glad you felt Paul explained everything well to you, that's nice to hear. I'm also happy your cooker is now working for you!
Thanks Karen

Rated 5 out of 5 stars

Excellent Service from Paul

Paul was very helpful, efficient and friendly.

2 June 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you for taking the time to write a review, I will be sure and let Paul know!

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Pre diagnosed the fault and engineer arrived as arranged with correct replacement part.
Professional repair by Chris taking care with my kitchen units.
Full test of dishwasher followed which was reassuring.

29 May 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Mr Newman, Thanks for your kind review, I will be sure and tell Chris. I'm glad we could repair your dishwasher first time for you!
Thanks
Karen

Rated 5 out of 5 stars

Paul was fantastic

Paul was fantastic. Job sorted quickly and conveniently. Thanks

21 May 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thanks so much for your review. Paul will be pleased!

Rated 5 out of 5 stars

Great service

Paul, very competent engineer fixef the problem immediately
Great service.

6 May 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you for taking the time to write a review, it is very much appreciated. Glad we could be of assistance!

Rated 5 out of 5 stars

Paul was very efficient and friendly

Paul was very efficient and friendly, found the fault very quickly
Great service👍

2 May 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

That is so kind of you to write a review, we really appreciate it and I will let Paul know!
Thanks
Karen

Rated 5 out of 5 stars

Great service

Paul went above and beyond to help. So lovely and friendly and reassured me that what was happening with my fridge was completely normal and explained why.

2 May 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Miss Don, Thank you for your kind review, I'm glad there was nothing really wrong with your fridge. I will let Paul know!
Thanks
Karen

Rated 5 out of 5 stars

Fridge freezer fault

A major part of our fridge freezer gave up, but Highland Appliances quickly discovered the problem. They could have fixed it at a cost that was greater than the machine was worth, so a new fridge freezer it was. Supplied and fitted expertly within 2 days and delighted with the overall service. They even disposed of the packaging from the old item.
Would definitely recommend.

11 March 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi there, thank you so much for your kind review. I'm glad we were able to sort you out with a new Fridge Freezer. Hope with this nice weather you can fill it with ice lollies!

Rated 5 out of 5 stars

Washing Machine Repair Excellent service from Highland…

Excellent service from Highland Appliance from booking my washing machine repair to paying my account. Paul the engineer was first rate from finding the fault through to ordering and fitting the new pump, thank you.

22 April 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Mr Barrack, That is so kind of you to write this review for us, Paul will be delighted. Glad everything working for you!

Rated 5 out of 5 stars

Dishwasher repair

Dishwasher repair- Conor replaced a part on our Bosch Dishwasher today. He is very polite and has a great manner. Clearly very knowledgeable about the machines and has fixed a few electrical items for us over the years. Excellent service.

25 April 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Mr Hill, Thank you so much for your kind words, Conor will be pleased. Glad we could fix your dishwasher, no more rubber gloves!

Rated 5 out of 5 stars

Excellent reliable personal service

The delivery man arrived on time despite the long distance, and installed the tumble dryer quickly and efficiently and was generally extremely helpful. The cost was higher than at certain national retailers but very reliable personal service and he also took the old appliance away which was very important to me living in a remote location. Highly recommended.

6 March 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thanks so much for your review. David does love a run over to the West Coast so was very happy to do it. I hope you enjoy your tumble drier!
Thanks Karen

Rated 5 out of 5 stars

I’ve used Highland before and was happy…

I’ve used Highland before and was happy with their service. Today Paul called to replace a shorted element in an oven. Paul and the other representatives of Highland Appliance Services was polite professional and efficient. The job was done with no fuss and the outcome is a working oven. What more could you want.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Dishwasher repair

Good job well carried out after initial problem finding the fault on our dishwasher. Many thanks to Paul for his efforts.

10 April 2025
Unprompted review

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