Highland Appliance Services Ltd Reviews 

101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful, friendly, and always arrive promptly to handle various household appliance repairs. Customers truly appreciate the highly efficient service provided and the great care taken by engineers to leave work areas exceptionally clean and tidy after finishing. Consumers also note that the knowledgeable team offers useful advice during visits and handles new appliance installations smoothly without encountering any fuss. Many reviewers emphasize that based on these consistently fantastic interactions, they will definitely use these reliable services again for all their future appliance needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members and engineers as... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, helpful, and highly... See more

Product

Customers consistently note positive experiences with product reliability and helpful support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with service overall. Call out within 24 hours, really appreciated, Chris was professional, very knowledgable, gave suitable advice going forward should any issues arise and was happy to hav... See more

Company replied

Rated 5 out of 5 stars

Had a old, bulky American Fridge Freezer to disassemble & place outside for uplift before new Fridge Freezer could be installed. Scott & Chris could not have been more helpful with both items & left... See more

Company replied

Rated 5 out of 5 stars

Totally delighted with the service this week from Paul. He arrived on time, was very pleasant, completed the job quickly and efficiently and cleaned up after himself .Our cocker spaniel gave her sea... See more

Company replied

Rated 5 out of 5 stars

We had to make a claim under the warranty of our product. Highland Appliances knew what was wrong by our explanation of the problem and ordered the part before coming out to save a second visit. Chris... See more

Company replied


Company details

  1. Appliance Repair Service
  2. Appliance Store

Written by the company

Founded in 1985, Highland Appliance Services has over 30 years’ experience in the sale and repair of home appliances from leading brands including AEG, Beko, Neff, Zanussi, Smeg, Siemens and Bosch in Inverness covering the whole of the Highlands Strathspey and Moray.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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No recent history of asking for reviews

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4.9

All reviews

(101)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Paul arrived on time and quickly set to work. Very diligent and exceptionally careful to make sure there was no damage to surroundings whilst he completed the work. Lots of useful tips help and advice! Would highly recommend Highland Appliance!

14 October 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

thank you so much for your kind review, I will let Paul know and I'm sure he will be pleased!

Rated 5 out of 5 stars

A 5 star experience

Had a old, bulky American Fridge Freezer to disassemble & place outside for uplift before new Fridge Freezer could be installed. Scott & Chris could not have been more helpful with both items & left with my sincere thanks for just a great service.
Will definitely use Highland Appliance Service again.

21 October 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for your review and for your business. I hope you enjoy your new fridge freezer!

Rated 5 out of 5 stars

Condenser repairs

Professional and quick repair. Paul arrived and explained the repairs clearly. Nice guy top job!

3 October 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

thank you for your review, I'm glad we could fix your drier for you!

Rated 5 out of 5 stars

Washer Dryer repair

Hi, Paul came over and fixed our washer dryer. Prompt, courteous and excellent service and the office where excellent with their communication as well.

29 September 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Many thanks for your kind review, I will let Paul know. Glad we were able to be of assistance!

Rated 5 out of 5 stars

As ever excellent service from Highland…

As ever excellent service from Highland Home Appliances Paul came pleasant competent and advised new washing machine He removed the old one went and got the new one and installed it all within less than an hour Superb

26 September 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Mrs Lauder, thank you for your review, its always a pleasure dealing with yourself and I'm glad we were able to help you out again with a new washing machine!

Rated 5 out of 5 stars

Well this is how it should be

Well this is how it should be! Good communication, prompt service and an expert engineer. Thank you Paul for fixing our tumble dryer so quickly, tidily and with minimal fuss and for going the extra mile checking electrical safety and ventilation pipe.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and knowledgeable…

Very helpful and knowledgeable engineer. Easy to arrange the appointment and prompt delivery.

24 September 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for your review, I'm so glad we were able to supply and deliver your new dishwasher for you. No more washing up!

Rated 5 out of 5 stars

Many Thanks to all Highland Appliance…

Many Thanks to all Highland Appliance Team for Supplying and fitting new Fridge/Freezer in a very helpful and pleasant manner especially Chris the Engineer. Thank you Ian & Jean Davidson

24 September 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for your kind review, we really appreciate it and I am so glad we were able to supply you with a new Fridge Freezer!
Karen

Rated 5 out of 5 stars

Chris was fantastic from the start of…

Chris was fantastic from the start of the day, until the end, in typical me fashion it was bound to be awkward, but he came back with different ideas and in the end an ever better solution!! Thank you so much for your endless patience, kindness and obvious superpowers!!!

19 September 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Aw thank you so much for your review, Chris will be pleased! I will be sure and let him know!

Rated 5 out of 5 stars

Highly efficient and professional from the very start

Highly efficient from the very start, great communication by text/email/calls in advance, confirming time of visit. Paul identified what was wrong with my microwave immediately and had it fixed in no time. It was fitted into my kitchen units and he extracted it so carefully, with absolutely no damage and even showed me how to get it in and out easily by myself in future. Left everything clean and tidy and was friendly and very professional.

4 September 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Melanie, thank you so much for your kind review. I'm glad you were happy with our service , I will be sure and let Paul know!

Rated 5 out of 5 stars

Delighted with service overall

Delighted with service overall. Call out within 24 hours, really appreciated, Chris was professional, very knowledgable, gave suitable advice going forward should any issues arise and was happy to have general chat along the way. Credit to company. Hope we don’t have too but would have no worries calling out HAS ltd again. Thank you.

3 September 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for your kind review. I will be sure and tell Chris! Glad we were able to help you out!

Rated 5 out of 5 stars

Prompt Response by Highland Appliance Services

Called Highland Appliance when our Lamona Washing Machine showed an error code. The female call taker was very helpful and managed to assign a repair technician for the same day. The repairman arrived at 2 pm and had corrected the fault in 30 minutes. Chris was very competent and imparted a lot of knowledge about the fault in question.
I will definitely use Highland Appliance Services and recommend very highly.

1 September 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

I'm so glad you were happy with the service and I'm glad Chris got your washing machine working for you on the day! thanks so much!

Rated 5 out of 5 stars

Brilliant service from Paul at Highland…

Brilliant service from Paul at Highland Appliance Services. From first arriving he was a pleasure to speak to and very professional throughout the entire process.
Left the area clean and tidy with clear instructions on the new appliance.
Brilliant service.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

10/10 great job!

Very happy with the service received. Paul came out assessed the issue and came back with parts to fix. Lovely chap, very helpful. 10/10! Would defo recommend the company.

21 August 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Mrs Ross, Thanks for your review, I'm glad you got your oven fixed! I will let Paul know your kind words

Rated 5 out of 5 stars

Paul was really helpful and explained…

Paul was really helpful and explained everything so clearly to me. A great service. Thank you

5 August 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you for taking the time to write a review, its much appreciated!

Rated 5 out of 5 stars

Outstanding service

Outstanding service! Another company let me down after I took the day off work to wait in for my washing machine to be repaired. In comparison, Paul from Highland Appliance Services was straight out to identify the problem and very quickly, a replacement machine was ordered, fitted and we were back up and running. Paid with Apple Pay via a card machine, which was incredibly convenient. Paul was on time, professional, polite, helpful, fast and friendly. Excellent all-round service - don’t hesitate to use this company for any of your repairs.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Very happy great service

Very happy great service, arrived on time, very clean, Paul was professional explained everything, would definitely recommend this company!

31 July 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Aw thanks so much for your kind review, we do appreciate it!

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