WERNS Reviews 

Quick answer from the support, very friendly customer service :)

Took my money, but failed to delivery the items. They say it was delivered and signed for during the week we were out of the country! When I replied to them saying that wasn’t possible they didn’t reply again.
It’s been a month and still no reply, no goods and no refund.
Think twice before using this company.

I bought the monkey plant head. It was larger than I thought which I was very happy with. The quality is very good and it’s such a cool feature in my home. I had a problem with delivery and reached out to werns, they were quick in response and very helpful. Will be using them again.

Received a parrot chandelier but the quality was not that good for the price. I was hesitant at first, but it looked a bit like a cheap fragile repainted item. It arrived damaged so I had to return, but it's very unclear how to do so. Website says free returns, but you need to email them to start this process and communication per mail is very slow, lots of repetitive questions about information I've already sent in my first email. Took me 3 weeks to finally get a return label. After sending proof of my return receipt, I did get the money sent back to my account within 1 or 2 days. So it is tedious to have to return and communication is not good, but once it's done you do receive your money as well as a discount code as apology. So I do think the company has good intentions, but there's a lot of room for improvement and I'd be careful purchasing very big and expensive items.

Great customer service, very concerned if delivery was ok.

Terrible customer service. No proper information on how to return, at whose cost etc. No returns label despite website clearly saying free returns . Telling me to arrange and pay for a courier for a large decor item, that they will refund it. Avoid

Wonderful products, really well packaged and protected from damage.
The BEST customer service I’ve had in a long time when I had some questions about delivery. Couldn’t recommend highly enough 🙏

Love that brand! Innovative products and great customer service!

Funny, high quality products, love it!

Excellent customer service. Skilled and competent, with very quick kind and helpful responses. It's a pleasure to deal with them... well done!!

Excellent customer service. Fast replies and always cordial answers. I have bought several deco items from Werns- and every single lamp, chair, pillow etc is always a topic when we have guests. The pieces are very original and of outstanding quality - brightening up various spots in our home. Thank you WERNS ❤️

I have used WERNS a couple of times for gifts for my sister which she loves.
My latest purchase was misplaced by a courier, had tracking so far & then nothing.
I contacted David & following a quick check by him with the courier he refunded the items in full, I reordered & second attempt delivered in good time. Sister very happy & I will definitely be using them again.

David was so helpful. Received lapms so quickly with great conditions. i received follow up emails regarding payment, and shipping. I am very satisfied, and happy with my new designer lamps.

The candelsticks I ordered are so beautiful plus you get a really nice assistance from David in case you have any question. That matters a lot !

Just ordered Wandleuchte Flamingo Tiffany Junior, gold.
Shiping was super fast to Latvia and quality of item is amazing.
Thanks guys, I will return for shopping soon.

I ordered a slightly more expensive (at least to me) item from them and didn't get a follow-up email after the order confirmation. However, there was a link to track the order, but that didn't work for whatever reason, it could be my location. Anyway, I contacted support and got a very nice and helpful response from David. And while he was looking into my issue, the post office emailed me about a box that was on its way for delivery.
So, even though there was no apparent problem or we didn't get to diagnose anything, the service was great, and all that!

very professional customers service,David its be very interested of my situation,when the delivery company has lost my order,and David wrote to me immediactly for ask me how he can help me to resolve the problem

Do NOT trust this company. Firstly they state very clearly on their website that there are NO CUSTOMS FEES TO PAY. Luckily I was able to screenshot that as when I was sent a bill for over £300 from Customs I was able to send it to them they were very helpful unlike Werns who didn't reply to emails nor social media messages. The upshot was I did eventually get the chair (much lighter colour than shown on the website) over a month later than the delivery date I was given and I didn't have to pay the fees. If you do go ahead and purchase from them make sure you screenshot the page where it states no customs fees and be prepared for a long wait. The chair in itself is nice but doesn't match the image and a return although supposedly possible after all that hassle and stress just isn't worth it (to me).

I appreciate the way the Werns team handles challenging situations. Their problem-solving approach is thoughtful, and the compensation solutions they provide show their focus on resolving issues effectively. It’s good to see a company take responsibility and address concerns professionally.

I ordered 3 lamps from WERNS. The octopus and the duck were lovely and shipped safely and securely. The giraffe lamp arrived broken. WERNS offered to replace it, but that one arrived broken, too. They then gave me a refund (less a little bit due to fluctuating exchange rates). In the end, I'm very happy with the octopus and duck and think they look awesome. But clearly their methods for shipping the giraffe could be reexamined.

Customer service was reliable and generous, but a bit slow. Then again, it was during the holidays.

I would definitely purchase WERNS products again, but I would want to make sure that I could pick them up in person or that the shipping had been rethought for heavier and more complex objects.