Hern and Crabtree Estate Agents Reviews 

Hern and Crabtree, Whitchurch, sold my home for me this year (2019). What a fantastic team this office are, they have been enthusiastic, professional and supportive throughout the whole experience. They have looked after my elderly dog during viewings, kept me updated throughout the sales process and thoroughly supported me through an undulating sale and purchase. They have had time for all my questions whether by email, telephone, or impromptu office visits. Anna, Annamarie and Annie were so positive and encouraging throughout the sales process and Jan’s professionalism and knowledge has supported me through to exchange and completion. I am very grateful, a huge thank you to you all. I would highly recommend using this estate agent to anyone looking to move home.

Having just sold our home through Hern & Crabtree and purchased through a different estate agent company in Rhiwbina, the difference in service, professionalism and attitude could not have been more different.

From the initial valuation, Anthony - Manager @ the Heath office - filled us with confidence regarding the process and what level of service we could expect, and throughout, Anthony and his colleagues in the Heath office, did not disappoint. The valuation was accurate and his promise of viewings was spot on (20 in the first weekend!!), which meant that we were able to achieve over asking price by leveraging the initial interest in our house.

Special mention also to Jan, sales progression, who frankly puts many other estate agents and solicitors to shame. In this age of technology there is no reason why accurate updates can’t be provided in a timely way, and those who tried to do as little as possible and let things ‘trundle’ along, were given short shrift by Jan...who kept in regular contact with all parties in the chain to ensure we exchanged and completed in good time.

Having moved a number of times this is one of the few that I have genuinely felt that the estate agency has earned their commission, and this review!! We have recommended H&C to a number of friends and they have been equally impressed by what they’ve seen & experienced. Well done…and thank you Anthony, Jan & the H&C team!

Pete, Helen & (baby) James.

We used Hern and Crabtree in Caerphilly Road. From the very first meeting they were not just friendly and professional but honest to a tee. Something you don’t always find with estate agents. Their advice and understanding about our needs and life were invaluable.
We eventually found a house also listed with them as well as selling ours with them. This turned out to be invaluable. They helped the process enormously letting us visit the new house many times to measure up and Jan in the sales progress role was the most wonderful person to deal with through a stressful time. We had some issues with our vendor not being able to move out on time, so Antony even came and moved her belongings on the day - above and beyond the service of an estate agent!

We sold our house with Hern and Crabtree after switching from another estate agent. They were brilliant from start to finish. Excellent communications and efficient professional service. We dealt with Tom and Ben in the Pontcanna branch who couldn't have been more helpful. I would highly recommend them.

Excellent service- clear, friendly, professional and very accommodating and easily contactable from start to finish!

We sold our house a bit in a hurry as we only put it on sale after we had made, and have accepted, an offer. It was very stressful, particularly when we had to decide between competing offers. Anna at Hern and Crabtree was incredibly useful at this, the most complicated stage, and guided us through the negotiation and decision while allowing us to be in control. This help was irreplaceable.

The Hern & Crabtree was our choice when we decided to sell our home in Cardiff last summer, and it was the BEST DECISION we ever made. They were outstanding, very professional and very friendly.
We spoke with Tom, from the Hern&Crabtree, on the phone and then we met with him at our home. He answered all our questions, providing objective data regarding how many homes they sell, how long their listings typically stay on the market, and providing tons of info on the property market in the area.
Tom came back to us with very realistic and fair valuation; then, within a few days Ben, from Hern&Crabtre, came to our property to take the pictures of our apartment. Everything was very quick and smooth.
And ...when we saw our listing we were blown away. Their hard work and knowledge of what it takes to sell a home really paid off - our listing looked amazing!!!!
Our situation was also quite specific and different than other people since we were moving abroad; and our property went on the market after we moved. The team from Hern & Crabtree Pontcanna office took care of everything: they regularly came to check on our property, informed us about all viewings before and after, and they replied to any email or any call promptly.
And yes, they managed to sell the property very quickly for a price greater than our asking price was.
They have been there every step of the way. Their professionalism, knowledge, honesty, and hard work ethic are much respected and appreciated.

We were so fortunate to choose Hern & Crabtree and we HIGHLY RECOMMEND them.

We received excellent service from the Llandaff team of Hern & Crabtree when we sold our house and would definitely recommend them. We were kept up to date at every stage of the process and our queries were always answered quickly.

We felt the team took a lot of the stress away as we could rely on them to act in our interest and get the best deal for us and not for themselves.

Thanks especially to Mike and Owen.

Excellent company who keep their customers and clients regularly updated on the whole process of buying/selling from start to finish. Many thanks to all the staff who dealt with us-especially Michael, Manager from the Llandaff office and Jan Street, from their Sales Progression Department who kept us sane throughout the whole journey! Our grateful thanks to you all.

A very smooth sale from the moment the agent walked through the front door.
The staff in the office we're always"on the end of the phone if required"
Highly recommended nothing was ever too much trouble.
A pleasure to sell our home through them

Purchased a house that was being sold by Hern and Crabtree. They were very efficient and professional. The sales progression department was excellent in making sure things were moving as quickly as possible with the chain. Highly recommended

Jo the estate agent who showed us the house was very personal and knowledgeable and was happy to accomdate various visits. We did try and get some of the price down after finding information from the surveyos report but we found the progression team not to try their up most to do so and very reluctant

Friendly, hardworking and professional service from the Herb and Crabtree Pontcanna office. I was very impressed

2nd time in dealing with Hern and Crabtree and Anthony in particular. He sold me my previous house just over two years ago and due to a change in circumstances we had trust in him and the company to sell it successfully. Anthony was great and gained an immediate sale which I am very thankful. Jan in aftersales stayed in communication and helping along the way. A great team

From first visit to the sale the Herb and Crabtree team in llandaff have been first class. Very professional and knowledgable. Always keeping me and my solicitors updated. Would definitely use them again

Well the title says it all. From the initial valuation, to viewings, negotiations when we had offers and then support through the stressful sale process, they were amazing. Nothing was too much trouble, I was happy to trust them with a key while I went on holiday and most importantly, we were regularly updated and provided with feedback from our viewings. Hope to never move again, but if I do, I would definitely be back in touch.

Herb & Crabtree weren’t even our agent, they were working for the vendor of the property we were buying. I cannot praise them enough, nothing was too much trouble, courteous, professional, friendly. Definitely worth 5 🌟

Recently bought a property. Everyone I dealt with was Friendly, very professional and gave me very honest advice. As a first time buyer I needed it!

It was easy to get through to them to talk through the finer details.

Big thanks to Jan, Owen and Denise who all helped me through the process.

Have received excellent service from all at Hern and Crabtree, Heath. We sold on our open day for the full asking price. Everyone has been most helpful, professional and efficient. We dealt with Anthony and Stephanie mostly, as well as progression chaser Jan. Have no complaints at all and, having moved a few times, Hern and Crabtree, Heath, are by far the best we have experienced compared to other Estate Agents we’ve used.
Jan, who I believe is based in Whitchurch branch, has been really great at chasing the progression of the chain and has kept us updated with frequent feedback. If we ever decide to move in the future I would certainly use them again and have no hesitation in recommending them.

We felt really well looked after by Hern and Crabtree Heath Office throughout our house sale and purchase. Our open house was arranged very quickly and efficiently by Anthony and team. We particularly valued being able to discuss any issues with progress with Jan who provided very helpful advice. We have already recommended Hern and Crabtree to friends looking to sell a property.