Made order whilst attending the RHS Badminton Show. Two gentleman at Henchman Stand were professional & helpful. Initially made an order for 10’ ladder, but when I got home I realised I only needed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ladder arrived within 3 days, easy to unpack and of such high quality. Instruction manual excellent with safety checklist. Wisteria already cut back, plums picked from atop trees previously o... See more
Echelle tripode facile d'utilisation, robuste et sécurisante. La conception de l'échelle pro 4.8m est remarquable. Henchman a également été très réactif en réponse à ma demande. Bravo à eux, je les r... See more
What a delight to work with Henchman again after about 15 years! The sales person was called James at the Great Yorkshire Show July 2026. He was very customer focused, clearly had extensive knowledge... See more
Company details
Written by the company
We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.
Contact info
Unit 10 Snarlton Farm, SN12 7QP, Melksham, United Kingdom
- 03333444229
- info@henchman.co.uk
- www.henchman.co.uk
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still having to pay import duties for a…
Still having to pay import duties for a part I didn’t receive in the first place.
29 April 2026
Reply from Henchman
Good afternoon, sincere apologies we would never expect you to pay for missing parts, a member of our customer service team will be in touch with you to resolve
I feel I need to leave another review.
I only added a review a few weeks ago but I feel I need to leave Henchman Ladders another positive review, again customer services ( Perry ) has helped me out again with a couple of spares for my henchman Ladder, this company looks after you all of the time, I am so glad I buy all my tripod ladders from this company, you get what you pay for Top Quality, thanks to you all GWS Services Scunthorpe.
17 June 2026
Unprompted review
Very bad delivery service
Very bad delivery service, very bad delay.
The biggest model feel not very stable : by security, we need to have two persons to use it in gardens conditions
4 May 2026
Well wrapped and in perfect condition
Well wrapped and in perfect condition
Very prompt delivery
Great product
13 May 2026
Delighted with purchase
The Henchman ladder is lightweight, solid , adjustable and the single leg at the back allows you to get closer to the tree to be pruned. The big plus is the confidence in safety experienced when using. Wouldn’t be without one now.
Would be good if bespoke brackets were available to hang the ladder on a garage wall.
11 May 2026
Quick and efficient service
Quick and easy ordering process with free delivery.
Plus arrived pretty quickly and packaged well.
11 May 2026
Easy and straightforward to order
Easy and straightforward to order. Clear web page. reliable delivery. Good product. Well packed for delivery.
29 May 2026
Great customer service but.....
Great customer service but the delivery was a disaster. got here in the end but there were a few issues.
27 May 2026
Fantastic ladder will make my life…
Fantastic ladder will make my life easier to clean my motorhome my husband does not have to hold the ladder to stop me falling product is a very high quality had a small problem customer service are fast to respond and sort it out
6 May 2026
Fast delivery service and a great…
Fast delivery service and a great product, put to use immediately!
28 May 2026
Another excellent Henchman product
Having used Henchman products for many years, when we needed a ladder to use over uneven ground, they were the obvious choice. We had a good look at the ladders at RHS Malvern, worked out which one we needed, and then ordered one at RHS Chelsea. As ever, it is very well manufactured, well designed, and feels very safe to use.
Highly recommend Henchman products.
27 May 2026
Great ladder and light weight
5 May 2026
good website and great help from a real…
good website and great help from a real human being
17 April 2026
Great products and excellent service
Great products and excellent service. The customers service were exceptionally helpful.
5 May 2026
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