HEMA Reviews 

Bought a Hema cartridge for the HP color printer.
It appeared that only a few colors appear in the cartridge - this is a phony clooned product, it is a shame that Hema tears apart the excellent reputation of the HP color cartridge by clooning it!

After my review on the 24th of Febr. I was very displeased, I decided to order with another company with next day delivery to get my christmas present in time to give as a birthday present. All well in the end.

Today I got a call from HEMA, asking me why I HAVEN'T PICKED UP MY PACKAGE YET. I was fuming. how can my package be lost and then reappear?
I told them the situation and they thanked me for my time and hung up. So I can assume they just throw away my order?

I am sad.

Really perfect, ordered on a saturday at 11:30, at 13:00 i already got the info that my package is sent and I got it the next business day.

I've been waiting to receive a few notebooks that ordered for 20 days now. They said that it got lost during shipment and that they would let me know through email. Guess what? That didn't happen. I've been waiting on the phone again to talk to someone. In total for a few notebooks, I have spent more than 20 minutes waiting on the phone. Horrible.

The worst experience with "order, pay and pick up"!

Ordered 30 EUR worth of candles and things online, received a shipping notification one day after my order confirmation. Two days later, DHL posted "an error has occurred" on my order tracking. Giving no other information, DHL referred me to HEMA. Called twice their phone customer service (no English option), they told me they would look into it. A few days later I texted HEMA Facebook Messenger, Twitter, and Instagram, all saying they will look into it. Called a third time, ELEVEN days after receiving the shipping notification, and they refused to refund my order and said they will look into the matter more urgently. They would not send another package. They said I could apply for a refund if I do not hear from them (or receive the package) by Wednesday, 16 days after receiving the shipping notification. Seems like an awful lot like stealing to me, HEMA...

Bad customer service ..
I have been one of Hema’s customers for many years and I have never needed to communicate with customer service ..
But because of receiving an incomplete parcel, I contacted them to get my money back ..
but they are raised and do not respond to my question .. I am never satisfied ..
If your things get lost, you just get stolen.

This is the response to my query, very rude and racist. HEMA provided misleading information on their website.

Dear XXX,
I talked to my manager and she told me that is also not possible to compensate you the travel costs.
We cannot refund you for £33,00 out of the blue/ good will/your time (whatever you want to call it).
You time management is something HEMA has nothing to do with.
Regards,
Vanessa Pons
HEMA Customer Service

I hate Your Youtube commercial. Stop forcing people to watch this every 10 min!

Fortunately I only ordered non-fragile items. One cardboard packet was crushed but the contents intact. Packing box far too big, so everything was rattling about loosely. No inner packing material in box. Would hesitate to order online again.

Placed an order and everything arrived in good condition and packaged well. Will be using again in the future as the prices are great with a large range of home and quirky products.

I love Hema! Always reliable and cute products for a good price!

I wish I could give zero stars to this experience. I ordered custom-sized curtains from Hema and it has been 50 days and still, there is no sign from curtains. At first, it was 3-4 weeks delivery and then corona happened. I understand there might be some delays due to the virus however they never told us the truth. They kept saying it will arrive this week, next week, check back next Tuesday etc. They have not mentioned anything clearly. And because of that I never bought curtains from some other brand/store. If I knew I would be sitting without any curtains in my living room for 50 days, I would definitely buy it from somewhere else. When I called the store, the woman on the phone was always very rude, saying if your curtains have arrived we would have sent you an email. She always spoke like she wanted to get rid of us and when I asked I wanted to cancel the order (which I already paid 25% 50 days ago) I was ready to let go the 25% amount. However, she said it was impossible to cancel the order which doesn't make any sense. If you want to have curtains at your home run away from Hema, it is such a disappointing experience. I do not recommend Hema for curtains.

We never got the package. From dpd, they sent us a picture of a completely different house, and that someone named Yay signed for the package. No one with that name exists in our family. I'm so disappointed.

I have purchased Hema mugs over the last couple of years - and loved them , I ordered some on line at the beginning of lockdown, within 4 weeks 5 cups had handles that had snapped off either washing up or picking up, luckily it wasn’t when someone was holding a drink , I wrote and asked for replacements and to ask if a design fault , Hema refunded the cost - I ordered new ones on line for 2 to be delivered with chips on rim, so again I emailed as these would have cut your lip, my son had to go to London and on the Hema site it said Euston shop was open , so I sent him on a detour to find the shop wasn’t open !! I asked if they could send me replacements and maybe a couple more for my troubles- their answer- No, very disappointed with their customer service

I dont like to be nagged at. 2 last times when I have been nagged at when I want to pay with cash. I was told it is like this everywhere, Sure but this sure is the only store where I get nagged like I am a kid. Money is still money and I hate the digitalisation. Ill never come back to Hema.

Great company and really quick delivery! The items I have purchased are great quality too. I am extremely happy.

I live in the uk and being dutch I obviously miss some favourite Dutch food.
Did an order, free delivery, arrived A few days later by dhl , could track my order To see when it would be delivered
Excellent!!! Thank you HEMA

shocked by the level of poor customer service.
i ordered 3 large frames- one came smashed, it was poorly packaged in a box far to big for the items!
i phoned customer service right away to speak to someone and i was told i could not be sent a replacement? and that they only offer refunds.
The lady on the phone was most unhelpful and she told me to just "email an image" to customer service of the damaged goods- safe to say i've still not had a reply and it's looking like i wont be getting my refund.
save your money! Don't buy with this appalling company.

I bought a suitcase on last Friday. (45 euro discount to 38 euro) . The lock quickly got malfunction today and i could not unlocked the lock (i tried all the combinations from 000 to 999).