Flying Blue Reviews 413

I used my miles in the Flying Blue store on 17th January 2026 and here we are on 25th March and still my air fryer has not arrived . I have sent many emails both to flying blue customer service and the supposed provider @leapsint.com. twice I have been informed the item was dispatched ( and the 1st time was on 3rd March!!) and PostNL informed me a package was expected but both times that was it.
I am absolutely disgusted with the customer service and it is very hit and miss if you ever get a response.
I advise DO NOT do business with them

I received an email from Flying Blue. The advertisement told me I would earn an extra 10,000 miles if I booked my flight by a certain date. I booked my flight weeks before the deadline in their email. I even entered the sight through the link in their email. The flights were booked through KLM and had KL numbers. I emailed them to ask when I would see the extra 10,000 miles. They told me when the flights were finished. I booked round trip flights and noticed on the first leg of my flights that the miles for my first 3 flights were added while I was on my trip. I emailed them to see if my 10,000 miles were going to be added. They replied after my return flight. When I returned home after a few days my regular miles were added. I waited a few more days to see if my extra 10,000 were added. They were not. I contacted them again. After several emails in which they kept asking for more info and copies of my boarding passes, they told me I was denied because part of my flight used a partner company. I explained that I booked through them and that my flights had KL numbers. I did not book through other companies, they did. They still denied me. I feel that this is deceptive business practices. I also feel that they waited until my flights were over to inform me of this on purpose. They even made it difficult for me by requesting more and more info then looked for any reason to deny me. I will not be using Flying Blue, Air France or KLM anymore. I fly to Norway every year and will now use other airlines so that I am not promoting companies that use deceptive business practices.

Biggest joke. My miles for a long haul flight have been stolen and added to an airmexiko account. After contacting Flying blue multiple times, I was informed that this is a matter that I would have to resolve. I just wasted hours of my life for their mess. Biggest circus, something like this would NEVER happen in other programs like Lufthansa or Emirates.

this is the worst company I have ever dealt with! Customer service is horrible! you will be on hold for hours if you have any issues then they just hang up on you. Booked then quickly canceled a flight that was refundable. They refunded everything but the 412.00 dollars of taxes and told me it can take up to 30 days to get those refunded. Someone please explain this one. And good luck using your points for where you actually would like to go. I called for help and the agent actually suggested that I choose another destination!

É’ sconcertante dover elemosinare per mesi punti XP (soprattutto!!! … necessari per il livello) e miglia pur viaggiando in business quando poi con una compagnia no KLM/Air France ma sempre del gruppo Skyteam

It's frustrating having to beg for XP points (especially those needed for leveling up!) and miles for months, even when traveling in business class, when you could get them easily with an airline that's not KLM/Air France but still part of the Skyteam group.

Flying Blue cheated me out of 60 XP points I earned in applying for their credit card with KLM/Air France. Upon approval it was claimed that I would earn 60XP which I did, yet those same XP's were deleted from my account 2 months later. The explanation for this was that my "qualification period ended". Same year, 2 months later.
Never any explanation about a qualification period ending when I was approved. Customer Service was a long hold and then useless help. I was told 4 times by Paraa that there was nothing she could do about it and that her supervisor did not receive phone calls.
I suppose I should have waited 2 months before applying for the CC, which I will now close. The offer turned out to be deceitful, and I will also cancel my flights with KLM and change airlines. Very expensive move for Flying Blue. I was not shocked when I saw all of the terrible reviews on this website.

Truly the worst consumer experience ever...they messed up the account creation then would not fix it; had me document a lot and then assured me I could move miles they placed in the wrong account. Now weeks later you can't even log onto their site. Saying they are sorry once you finally connect to a live person who can't assist is useless. 0/10

If I could given this program 0 points I would. Bought ticket with points, flight with WestJet and Air France Silver Elite & used their points. WJ cancelled flight...rebooked to another day I could not go..I'm into 5 phone calls...they refunded, then rejected refund, and still they are believing I took the flight...now they won't phone WJ to confirm that, telling me I need to provide email communication from WJ that I did not take that flight...Hours of work to try and recover a lousy 5K miles and $16....debatable to pursue...except on principal. They are the rudest staff, computer issues..always an excuse. I earned points flying business with AF - which is a lovely airline...but it really is now making question the effort vs. reward. Horrible if you ever have to deal with them...Good luck

Its all a scam. The miles are just fake. You dont get anything of it. Im going to cancel my membership.

What an absolutely amazing experience dealing with these guys, our flight was cancelled through Air France. I couldn’t gain contact with them, and spent hours after hours on hold.
These customer services through flying blue sorted my an alternative flight immediately, and where an absolute amazing help!
Relived so much stress & made the process so easy!
Thank you so much!

Absolutely clueless people working there.

It is really long to explain. But after noticing an issue/difference between ticket availability with KLM (to pay in cash) or to pay in points (with flying blue) i called to confirm if the bus ride from Maastricht to Schiphol could be included as it is if you pay with cash.

After having to make that booking with points, they cant add the bus, and they escalate snd tell me to wait... and wait.... and wait...
2 months later I ask if they can add it or not, they suggest me to cancel for 70 euros and rebook it.
Zero common sense and multiple phone calls to come to that answer.
Which by the way is discriminatory treatment between a ticket paid with cash or paid with points.

They sent me to other another department and the department sent me back to the original number. Playing ping pong for not taking on the task, to frustrate the customers.

My fiancé and I recently purchased international tickets through Flying Blue to try and optimize my Delta status across the “partnership”. We traveled to the UK where we hoped to fly from Glasgow to Rome with KLM. A day before the flight, KLM cancelled due to internal strike. We had to scramble to get an Air France ticket from Edinburgh to Naples, almost missing the wedding. It took a us 1.5+ hours to get service with KLM, just to verify cancellation and new expensive options. We could have avoided all of this just flying an external and separate airline such as Ryanair, saving hundreds of dollars, howerever; I am loyal to Delta. The whole experience with this “partnership” was awful from start to finish. We had to purchase through KLM app, and were not instructed to enter Delta rewards numbers for our points allocations. Now KLM refuses to change them, which is worthless because we rarely travel in EU and they expire in only 2 years. If this is truly a “partnership” Delta needs to synchronize with KLM on service and policies. We enjoyed no perks or otherwise: priority boarding, seat selection, lounge access, app integration, customer service, free checked luggage, upgrade priority, point transfer, etc… I am now facing missing Platinum status for 2026 with Delta because of this flight as previously calculated. Rewards programs with Delta have been lessened locally and with this “partnership” fiasco I will be forced to consider other domestic airlines (USA), as the large investment into Delta loyalty appears very questionable.

I spoke to a woman called Gwendyl from air France

She took the names 5 adults, 1 child and 2 infants...she also took the spelling of all 8 individuals. She then sent me an email to check the spelling of my Kenyan in-laws is correct and then when I confirmed it was she processed the card for 1330 EUR

Then she said something very strange that she could not book the babies and asked could she ring me back in 15 minutes. I agreed.

15 minutes later she called me back and informed me I would have to book my twin infants myself with Kenya airways and she couldn't help any further.

At no point in the call was it explained she could not book babies or that there's any sort of compartmentalization between the 6 people and the 2 infants...in my head...i felt I paid 1330 EUR for flights for 8 people as would any normal person!

Why would someone repeatedly ask for the spelling of my babies names and then take money and then tell me "sorry I can't book your babies go do it yourself with Kenya Airways"

Absolute madness! I asked for a supervisor and she said none was available but one will call you tomorrow at 10pm!!! Are you all vampires or something? My kids are asleep at 10pm

multiple bad experiences with them. they know nothing about customer experience and nothing about how to make a highly loyal customer feel he s valued for his trust. even when it is their fault, they hide behind dogmatic procedures with no consideration, not trust in the word of their clients.

Almost nonexistent customer service. If you use points you have no recourse when they cancel a flight. Never will fly them again

Logging in is a joke. Authentication codes not sent right away. Constantly need to sign in. I am sorry that I started this account

Wow. I called TrueBlue to add a bassinet to my KLM reservation a month before my flight. The person I spoke to was perfectly lovely however she mentioned that my husband and toddler would need to sit separated from myself and my infant because there was only one seat available in the bassinet row. Not ideal, but I understood and she moved our seats accordingly and added the bassinet to my reservation. The day before our flight I have trouble checking in online and I get a prompt saying to contact the airline. I call TrueBlue again and this time they are completely rude - unable to check me in and are now insisting that I do NOT have a bassinet. I ask if they can please add it and they say that they cannot because it is now less than 48 hours before the flight. At this point I'm very frustrated and say well I did request it - ONE MONTH before the flight. The agent says "well that's not our fault it's not here" UMMMM actually it IS your fault? I said, well aren't you KLM, don't you work for the airline? And he says "No, I'm TrueBlue, don't you even know who you called?" Like yes dude - the loyalty service FOR KLM WHO I TALKED TO ORIGINALLY TO ADD THE BASSINET!! Now my family is separated on our flight and I don't even have a bassinet even though I requested it well in advance.

I redeemed my Flying Blue miles for a electric kettle in May 2025. According to the Flying Blue guidelines, the item should be delivered within 4 weeks. After a month in June, I was still waiting for my order. However, I discovered that my order on my Flying Blue account had already been closed and showed that the kettle had been delivered, with a courier company reference number. I immediately contacted the courier company, whom confirmed to me that although the reference number had been created, it was never paid by the sender and the sender did not post anything to the courier company or asked the courier company to collect the item. I contacted the Flying Blue partner company as indicated on the webpage of Flying Blue by telephone and by emails. However, no replies whatsoever from the partner company. I then contacted Flying Blue customer service by telephone and emails marked as complaint. Two weeks later Flying Blue told me that the closing of my order in my account was a mistake, but my order had been dispatched by their partner company and provided me with the same courier reference number, which I pointed out that the partner company deliberately cheat me from the very start, and that I had checked with the courier company again confirming that there was nothing dispatched, the courier service remained unpaid by the partner company, i.e. nothing was dispatched at all. Flying Blue still wanted me to contact their partner company for any problems. I further contacted Flying Blue and copied to the partner company's email address, but heard nothing from Flying Blue, it is now 4 July 2025, two months passed since I placed my order. A fraudulent company can be a partner company of Flying Blue to fulfill a delivery of Flying Blue Store is beyond my belief. Flying Blue is not taking this matter seriously. I have no idea how the KLM and Air France can allow this happen! I guess my experience is not unique, as the partner company might gamble that customers would not track their order or would not bother to contact them due to either the locational or language barriers and they could claim the goods had been delivered but would never be caught. There is a particular issue as well due to the trans-continental nature of the business, which prevent international customers pursue their consumer rights. I am absolutely disappointed with Flying Blue, KLM/Air France Group. The shareholders really should know what Flying Blue is doing and how it is damaging the entire Group's reputations.

The service is absolutely unacceptable. The representatives hang up on you or leave you on hold for an indefinite period the moment you ask a question. They barely introduce themselves, and when they do respond, they provide poor, unhelpful solutions without making any real effort to assist the customer.

Frankly, I believe Air France should seriously reconsider its partnership with Flying Blue or, at the very least, demand stronger guarantees regarding the quality and professionalism of their employees.