Fietsenwinkel.nl Reviews 16,326

Expensive bike, that rusted in a month and pedal was stuck. When it was stolen, I was told insurance hadn't been taken out even though I purchased it alongside the bike.

I purchased an e-bike from Fietsenwinkel.nl (€2000+) and selected insurance during checkout (it is stated on the invoice for the bike). The site clearly states that they “ensure that the insurance is taken out,” and I followed all visible requirements, including buying the 2 additional required locks.

My bike was stolen only 2 months later in front of my house while the locks were attached to the bike, I was told that I was not insured.

The reason given was that an additional step (providing a Dutch IBAN) was required after purchase, and that I had not responded to a single follow-up email—which had gone to spam.

At no point during checkout was it clearly communicated that:
• the insurance would not be active until further action was taken after purchase
• failing to respond to one email would result in having no coverage

For a purchase of this value, relying on a single email with no reminder or follow-up is not sufficient. A process like this should be much clearer and more robust, especially when customers are led to believe that insurance is being arranged on their behalf.

Despite multiple attempts to reason with customer service, the company ultimately refused to take responsibility for the situation.

Overall, this experience has been very disappointing. I would strongly advise others to not purchase an e-bike from this company and not take out insurance from them either.

Bought a bike, after less than 500 km it is broken. Impossible to reach the service center: the website does not accept the provided user name and ID. Since a few days, the telephone number of the service center does not answer, the one of the shop where I bought the bike puts down the phone all the time. So either you offer a true service for the product, or you more honestly avoid doing that but set the expectations.

Nassir at the Utrecht Megastore really made the experience worthwhile.

We worked with him within our busy schedule to buy e-bikes for our family. The personalized care and responsive support team made the difference for us.

Emiliano did a great job! And the Store its very good!

I do not recommend this company. I waited half a year for the repair of my bike, which was brand new and started breaking after just one month. They say one thing and do another.
Shame on you!

I had a problem with the display on an ebike I bought from Fietsenwinkel 7 years ago.
When I took the bike to the Utrecht Fietsenwinkel I was helped by an extremely knowledgeable repair technician, Joost Janszen, who quickly and correctly diagnosed the problem.
I left the bike there and it was fixed by the next day.
Well done Joost!

I have encountered the worst experience with this store when my bike got stolen. I have purchased a bike for 2200 euro and the store employees have told me to buy an insurance from them. They said I don't have to make an insurance myself because they have an agreement with ANWB and will make it for me. I have an invoice where they included the insurance together with the bike, locks and a front crate.
Now, my bike got stolen, and the Fietsenwinkel says they did not make any insurance for me and refused to reimburse me!!!!
I have TWO DOCUMENTS CONFIRMING THEY SOLD THE INSURANCE - my order and my invoice. Both explicitily state "diefstal en schade"!
Now their client service says "i'm sorry, but no insurance was applied and we cannot reimburse you" - but what do you mean - you ordered and sold it to me, it is SELLER'S LEGALLY BINDING OBLIGATION TO DELIVER THE SERVICE THEY HAVE SOLD!
Unbelievable shame to deceive consumers like this!

I have purchased a Tenways CGO800 from Fietsenwinkel 9 months ago, and suddenly my battery stopped charging. I took it to the store and they changed it on the spot and i have a new battery in 30 mins. Super customer service!

The staff was a amazing! They did a great job repairing my bike. Informed me about the bike and the situation very well and offered me coffee while I was waiting.

I bought a bike from fietsenwinkel. It had a problem.
On 31.10.2024 I took it to the shop for repair. Since then they say that they are waiting for repair. It has been 6 months since they keep my bike. Still no solution.

Good morning, my experience with Fietswinkel is very bad, I bought a bike that is not even 1 year old and it is more idle than I use it, if I can give any advice to anyone it is not to buy from Fietswinkel if you have any problems it will take a long time (just for get new battery take like 5 months), if you want a bike for daily use it is better to choose another store.

Kevin made my day!
I stepped into the shop and asked for help to fix my bike. Kevin, with a big smile, helped me without hesitation and truly made my day in only 5min. He really deserves to be the employee of the month.

Quick and efficient!

I had a bad experience with this store in the past when it took weeks just to book a mechanic and even longer to get my bike fixed. However, this time was a completely different story!

I showed up just before closing with a broken saddle, expecting to have to book an appointment and wait again. Instead, Kevin V. helped me right away—super quick and friendly service. He fixed it on the spot and didn’t even charge me!

Big thanks to Kevin V. for turning my experience around. 🚲💨

Ordered an e-bike on Feb 1st. 5-weeks later still no delivery or refund. Calling everyday with promises but no return with a solution. Stay away from these thieves at all costs.

I am totally not happy with their service. Their service is worst. When I took an new bike my front light was not working and I asked to fix it on the next day morning. I was asked to come back after 7 weeks for their inefficiency and mistake. I paid almost 2 months of EMI for not in use bike (without lights). I booked an appointment for service after 1 year. No reply from them for 2 months. Then I contacted their customer care to schedule an appointment with one of their service partner. After sometime my electronic meter broke and I scheduled a repair.. This time the waiting period is full 3 months. I am paying EMI for these months for a bike which is not in use..

They sell some unique brands which can not be serviced outside. The quality is not good and spares not available. Totally a disgusting service attitude.

Emiliano helped me out in the Amsterdam store so much! Very friendly and willing to offer advice. Thank you!

Super good experience as usual from them. Tailor-made service and super friendly and professional people. Super recommend

Great job well done very helpful and informative Emilicuno

I have to say, definitely look for Nassir in the store. He is competent and friendly, answers all your questions patiently and gives you great tips! Thanks once again.