heliguy™  Reviews 

485
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the staff for their exceptional knowledge, patience, and supportive approach, making learning experiences enjoyable and stress-free. The user experience is frequently highlighted as excellent, with courses being well-structured, easy to follow, and comprehensive, including valuable learning materials and mock exams. Customers appreciate the outstanding service and communication, noting the team's responsiveness and willingness to assist throughout the entire process. People felt thoroughly prepared for exams and gained significant confidence, even those with no prior experience. The continuous support, from initial inquiries to post-course assistance, ensures a smooth and effective learning journey.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the training was user-friendly... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency, speed, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting excellent support and great... See more

Product

Customers had positive experiences with product, highlighting excellent courseware and well-maintained,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the... See more

Rated 5 out of 5 stars

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(485)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above & Beyond!

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors.

Heliguy again demonstrated how they go above and beyond with Andrew noticing there was a degraded part on my drone. He swiftly arranged for the technical team to renew the part which elevated my respect for Heliguy and those who represent it even further.

Thanks again Tom, Andrew and the Heliguy team!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing course

We had a great time completing our VLOS course with Bradley and Odysseus, despite the unpredictable and miserable weather. Our instructors were very helpful and made the time very enjoyable.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant and fun.

I had three days with Brad and Ode, they were both very professional, helpful and made the training stress free. They are both very knowledgeable about drones and legislations. From day 1 - 3, they were ready to go for the day at 9am.

I was a little nervous because this is something I've not done before but throughout the whole time, brad took the time to explain all the exercises on flying the drone and made it stress free for myself. This really helped my confidence and for my assessment.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Had an excellent 3 day course with Odysseus and Brad, Ody went above and beyond to make my experience less stressful. Always on hand for all questions with great knowledge and answers.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, accommodating with timescales to fit own goals and timelines, over the phone technical support are very supportive and friendly, highly recommended!!

Great online training resources too!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

GVC Certificate

GVC Certificate

I worked with Jack Sharp for 3 days between the 12th - 14th May 2025. Prior to this, Jack kept in regular contact as I completed the theoretical learning. He was an excellent trainer and got me through the GVC assessment. Jack was patient and informative as we explored and targeted the weak spots - nothing was too much trouble to re-visit until I'd grasped it. I believe I have made huge strides as a direct result of Jack's input. Thank you and highly recommended.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic exeprience!

I had a fantastic exeprience with Kieran from a sales team who went extra miles for sorting out a great deal for my company. His service is a great example of how the business should be done. I regret that I can't give more than 5 stars as his service deserves unlimited amount of stars.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Just completed a 3 day course with…

Just completed a 3 day course with Heliguy and Brad as my instructor. Coming into this as a brand new novice to the drone world and being a man of a certain age, I had my insecurities.
Brad placed me at ease with his calm teaching style, and had me flying with confidence in no time.
Thanks Brad and Heliguy for helping me gain knowledge and understanding of my new found skills in drone flying.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Great GVC course provided by Heliguys'…

Great GVC course provided by Heliguys' Andrew, facilitate by Lois. Online training was well set out and could be completed at your own pace. Ample time with an instructor was provided for theory based questions and review.
The practical training was excellent. Good amounts of flying time but without any pressure. Thorough explanation was provide for all drills and exercises.
A really useful few days providing essential training for all drone pilots.

31 March 2025
Unprompted review
Rated 2 out of 5 stars

Operations Manual Update

I ordered an update of my operations manual. Something I've done before at various other companies. Thought I'd try Heliguy this time around but it was not a quick or straightforward service.
It felt like I was re-writing my ops manual when all I wanted was a quick update.

25 February 2025
Unprompted review
heliguy™  logo

Reply from heliguy™

Hi Navinder, thanks for your feedback. We’ve looked into your case and can see you were using an outdated UAVHub template. Our service provides the most recent CAA-compliant PDRA01 template, ensuring your operations remain future-proof. We understand this differed from your previous documents, but our team explained the changes and reviewed your manual, which was approved on our end.

Regarding the Flight Reference Card (FRC), we no longer support older aircraft like the Inspire 1, as they’re no longer widely maintained. We aim to provide the most relevant and up-to-date tools, and while our system requires some user input, it’s built around current CAA requirements.

We’re always here to help, and we're glad the conversation ended positively.

— Team Heliguy

Rated 5 out of 5 stars

the GOTO for Drones!

I never write reviews but this company certainly deserves it. top-quality service I received from Richard in my recent transaction but HeliGuy as a whole from previous transactions - faultless from start to finish!

Everything arrived in a timely manner, and I’m genuinely excited to get started with it.

Thanks again for making the whole process so smooth — really appreciate it.

4 April 2025
Rated 5 out of 5 stars

Excellence provided from start to finish

Recently successfully completed my drone training with Heliguy. The theory aspect of the training is challenging at times, however with a polished online modular structure, dedicated support team of experts on hand, this assures clear delivery of course whenever called upon. This is both invaluable and reassuring credit to the training provided
The practical assessment is delivered again in a professional and supportive way. Thanks to Jack for making what is inherently a stressful test situation less so. With positive and fair assessment of any areas that can be worked on upon completion of the flight.
Thoroughly recommend Heliguy as the way in to certified drone flight safety.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect drone training

I was given the exact drone training relevant for my work by Brad, who is credit to Heliguy brand. The environment where the training was carried out was perfect. I will be recommending to colleagues.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding support from start to finish!

Heliguy were absolutely brilliant from start to finish.

I ordered the A2cofc and GVC combined course and every step of the way they were incredibly supportive. The online service allowed me to learn in my own time instead of taking time off work and the free resits made my exams as well as my learning comfortable and stress free. Luckily I passed both first time but that safety net was great.

The online videos are clear and concise and if there was anything I didn't understand, they were fast to respond and informative on the live chat or just a phone call away. The staff were very friendly and helpful whenever you needed them. I often thought I was bothering them too much but they always reassured me that they were more than happy to help.

I was nervous ahead of my practical GVC exam, but Lois was brilliant. She reassured me and made the experience enjoyable and a lot less stressful that I expected while maintaining the standards of the exam.

The only small negative of the course was that I had to complete 2 hours of flying before my exam, and while it was very helpful for me to practice manoeuvres and emergency procedures, it was a bit of a pain finding places to legally fly away from the general public during dry days. This is something I knew going in so I can't really complain about it and it's certainly not a reason to not take this course.

All in all, I can't thank the team at Heliguy enough and when you factor it the cost of the course compared to it's competitors, it's a no brainer.

19 March 2025
Unprompted review

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