heliguy™  Reviews 

482
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and supportive approach, making learning enjoyable and building confidence for assessments. People found the courses well-structured, easy to follow, and thorough, with clear explanations and helpful online resources that effectively prepare them. The overall service, from initial contact to ongoing support, is frequently highlighted as outstanding, professional, and efficient. Reviewers appreciate the team's excellent communication and ready availability to assist with questions, ensuring a smooth and confidence-boosting learning journey with high-quality materials.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, knowledge, and... See more

User experience

Customers had positive experiences with user experience, finding the online training platform incredibly easy... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency, speed, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support received... See more

Product

Clients share positive opinions on product, highlighting excellent courseware, well-presented content, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the... See more

Rated 5 out of 5 stars

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

482 reviews

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4.9

All reviews

(482)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive feedback

Really, really good experience from start to finish. The team organising the bookings were efficient, helpful, and made everything straightforward from the beginning. The online test was delivered brilliantly and was easy to follow, which helped build confidence early on.

I was then matched with a practical instructor Lois who was excellent at her job, professional, patient, and great at creating a positive and supportive learning environment. They explained everything clearly and made the whole experience enjoyable.

Overall, everything was well organised and ran smoothly, leading to a really positive outcome. I’d highly recommend them to anyone looking to take this course.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

A2CofC Drone Qualification

I've been flying drones for a number of years and it came to renewing my A2CofC. Really pleased i chose Heliguy - the course is really well structured and the content is excellent. Really easy to follow - will definitely use them again when it comes to renewing,

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Mavic 4 Pro Rental

We rented a Mavic 4 Pro and the end to end service was brilliant. Helpful staff, prompt communication and delivery. The whole experience was easy to use and I would 100% recommend.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

GVC course

I had the pleasure of being trained and assessed by Bradley, he was professional and friendly and made the experience alot easier to manage.
He clearly explained what was needed, offered great words of encouragement, and had a laugh along the way. Ode and Lois were also great.
I would definitely recommend the team and the course.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Heliguys course facilitated by Lois was…

Heliguys course facilitated by Lois was fantastic. Lois was really patient and explained the process well. Great atmosphere. Lots of content to cram in but everyone was really helpful. Can't recommend them enough for the GVC course. Thanks Lois!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

(Instructor Lois)

(Instructor Lois)

Great GVC course excellent instructor made it a calm chilled experience which made the whole experience great

14 April 2026
Unprompted review
Rated 5 out of 5 stars

A2 COFC course

Training provided is to a very high standard, with online support via chat available if needed or via phone call.

Training videos are very good and you get the benefit of watching them again, should you need to.

The team are very polite and more than happy to assist with any queries.

The online course can be done at your own pace, once practical works have been completed you get 12months to sit the exam. The exams are free of charged should you need to resit any, which is good to know for peace of mind.

I will definitely be using Heliguy in the future, to gain further experience and more qualifications.

Well done guys 👏

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Heliguy UAS maintenance course.

Attended the Heliguy UAS maintenance course at their headquaters in Newcastle. Training venue was ideal and the course content was clear with both theory and practical inputs. Delivered by Ody clearly and concisely, the input generated student participation with appropriate topic discussion in a friendly atmosphere. The takeaway is the importance of regular UAS maintenance within the scope of the course and accurate record keeping Lunch was good too.
Dave Langmead Panoramica-UAS

7 April 2026
Unprompted review
Rated 4 out of 5 stars

Nice one

I recently completed the A2 CofC Drone Training Course. Heliguy's website is user-friendly, and the A2 course was easy to follow yet thorough. It covers all relevant aspects in depth, and the updated handbook reflects a commendable level of diligence and awareness of industry changes.

I completed my A2 Certificate of Competency Flight Declaration, which was validated in April 2025. At that point, I was advised to contact the training team to book my Theoretical Assessment when ready, with a reminder that it must be completed within 12 months of validation.

Due to work and other commitments, time passed quickly and I only remembered to book my exam in March 2026, just before the deadline. One small suggestion for improvement would be the addition of a courtesy reminder, perhaps at the six-month mark or three months before expiry. This would be a thoughtful touch that demonstrates ongoing customer care and engagement.

That said, the support I received throughout was excellent, and I would happily recommend Heliguy.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

If you want expert training, look no further.

Course was easy to follow and very thorough. I feel like I have an excellent understanding now and so much more competent - in fact, if someone has Heliguy training course on their CV, then I know they are going to be proficient. The best part of the training was the practical training with Lois. An outstanding instructor who is personable and informative. I couldn't recommend her enough.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic, friendly & professional Heliguy Team!

I have recently completed my GVC course with Heliguy & from the theoretical to the practical exam, the Heliguy team were friendly, helpful & professional. In particular, a thank you to Lois (my practical examiner). Lois' friendly, approachable & patient demeanor meant I was able to conduct my test in a calm, professional environment. Lois is also very knowledgeable in her field & I would recommend her to anyone interested in UAV training. The Heliguy Team were fantastic.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been completing training with heliguy (Ryan)

I have been completing training with heliguy as part of my qualification within my employment for Emergancy services. Whilst you’re getting used to terminology/ understanding UA / airspace, things can be confusing. However if Iv ever gone beyond needing help from my force, Iv contacted heliguy and been met with friendly, approachable and understanding responses, which have all been nothing but helpful.

I have then completed my GVC exam, which was a distance away from where I am based. The exam was in London which is a three hour trip, and I can imagine 5-6 hours for the examiner from heliguy, which shows dedication. Unfortunately on the day, the examiners car broke down, which we wernt aware of, as he still walked a whole four miles to and from his accommodation, with all his equipment, to ensure he was still with us, and early!

The trainers show real commitment, friendliness and professionalism to the company, aswell as making you feel as ease.

Everything was explained clearly and the examiner was a wealth of knowledge, who was charismatic making you feel at ease but still very professional! Ryan was the examiner and he genuinely is an asset to the company!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

So supportive

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time and passed first time at the other end feeling a lot more confident and knowledgeable. The team at Heliguy were also so supportive and available whenever I needed them, as well as being so understanding whenever I needed a guiding hand. Would certainly recommend.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a brilliant experience using…

I had a brilliant experience using heliguy. Kieran and the team kept me updated regularly about the progress of repairs and updates. It made me feel at ease about the process, with a quick turnaround time. It was a quick, simple and easy service. I’ll definitely be using heliguy again!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Drone Replacement

I lost my drone on Tuesday, put my claim in on Wednesday, brand new drone arrived Friday morning. Superb service and communication. Top guys!!!!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and communications

I sent my Inspire 3 in for a service and following an initial diagnosis the craft was sent on to DJI for further inspection. A replacement craft was subsequently sent out free of charge.
The service team did a brilliant job of keeping me informed through the process and arranged everything promptly and with care. Many thanks again!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Heliguy = brilliant!

The team at heliguy were incredibly helpful and really quick to respond to messages. Clearly outlined the issue we had with the drone, and arranged for it to be returned to DJI. Can't recommed them highly enough!

13 February 2026
Unprompted review

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